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Wonderful experience, Wendy was phenomenal and funny! I... - Sir.eel
Wonderful experience, Wendy was phenomenal and funny! I am an extremely happy customer. Appreciation is a valued component here at this dealership. Thanks for everything!
We had a great experience working with Honda of Mentor.... - jmarti91
We had a great experience working with Honda of Mentor. My fiancé and I went knowing pretty much what we were looking for, I had been emailing TJ but couldn’t get in when he was there, when we went there we worked with a Brian Scalise who’s not listed below and he did a great job helping us decided which CRV we wanted, once we decided the rest was history we were able to trade in my Terrain and walk out in about an hour. It also turns out TJ was in house and i felt terrible I didn’t ask for him when i walked in, no hard feelings though and they were still happy and so nice. Absolutely everyone was so kind and I am so happy we went there versus other dealerships. I can’t thank them enough for being so kind!
This is the first Honda I purchased. It was an enjoyable... - Molleymax
This is the first Honda I purchased. It was an enjoyable experience. Nate was very knowledgeable and accommodating to what we were looking for in our vehicle.
Don’t waste your time. They take walk in without an... - AHMEDZ2383
Don’t waste your time. They take walk in without an appointment for oil changes an let people wait with no problem. But if you try and drop your car off for the same thing an pick it up the next day it’s an issue.
Still waiting on a call back from the service manager to ok this. In the mean time I just I asked a different dealer to do it, who had no issue with it at all.
Awful, bait and switch after coming to agreement on line.... - Fourlees
Awful, bait and switch after coming to agreement on line. Had emails and texts they refused to honor. They are why dealers get a bad name. Too bad cause I was set to buy had cleaned out my car to trade in.
HORRIBLE, UNPROFESSIONAL SERVICE TEAM REPS - reginaguseynov
We have received HORRIBLE service from the service department at Jay Honda. The Reps had NO CLUE as to what they are doing, were RUDE, UNPROFESSIONAL, and could not and would not assist. I sent my employee to pick up our vehicle after being called that it was ready, and he ended up having to spend more then 45 minutes at location to get the key, and that was only because he demanded to speak with a supervisor. After we picked up the vehicle it still had the SAME ISSUES that it came in with and when we contacted the service department to figure it out the rep literally started yelling and screaming profanities at my people. She also tried to sell us additional items that according to her "could possibly solve the problem", without ANY guarantee on the time, cost or whether the issue will be resolved even if we agreed to additional repairs. After a half hour argument we took the car back to them to REDO the work (reprogram the computer), and when they called us back the vehicle STILL HAD THE SAME issues. At that point after more arguing with the rep who would not give us the name of the supervisor, who advised us the She was the person in charge and there was not Anyone else to speak with in the whole Jay Honda Service department, we picked up the vehicle and took it to a different Honda Dealership and 3 hours later the vehicle was ready and done WITHOUT any other problems.
Long story short, the Parts team is great, professional and knowledgeable The service team is RUDE, UNPROFESSIONAL, and has ABSOLUTELY ZERO clue on what they are doing.