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Great dealership! My wife took her care for service VW... - Pwlewis
Great dealership! My wife took her care for service VW Streetsboro. David handled every aspect of sales most excellently. Happy to recommend him.
Couldn't have asked for a better deal.
Had my Camry in for the fuel pump recall and it was... - george
Had my Camry in for the fuel pump recall and it was handled very professionally. Work done in a timely fashion and everyone I had contact with was helpful and courteous. My service advisor- Jeff Harry- was especially helpful in setting up the appointment.
I purchased a 2020 Tiguan last May. While the salesman... - djantdog
I purchased a 2020 Tiguan last May. While the salesman was helpful and got me an SUV, it’s not what I expected. First he “chose” my vehicle, and not sold me the same. Model or the model I test drive. Totally different line. Not knowing if I switched or requested another vehicle if it would have impacted my sake, I left. I didn’t realize until I got home that the vehicle had no features the one I test drove did. Vehicle is sufficient. Sound system is below average, power is below average. Now fast forward to the first December snowfall. I’m in Home Depot and had to get pushed out the parking space. That’s when I realized I had a 2WD vehicle, which I never would have purchased. About a month ago, with the last snow fall, again, stuck in a parking lot. I hate to rock my vehicle out. I expressed my frustration with Volkswagen Customer Care, who submitted a complaint to the dealer. After getting no response, I stop up and speak to a “sales manager “, last name Gillum. I asked for the owner or someone beyond him. Not the owner, but the top guy? So, my insult meter is ticking. Explaining my situation , the only response I got is, “ never received a complaint “, salesman who never responded to my Dec 28,2020 email about being stuck was a part timer now, (So I guess that’s my problem?), and unless something is wrong with the vehicle, really nothing we can do. No concern for my issue, no investigation into why I had gotten stuck in a xxxx parking lot, TWICE. Clearly, something is wrong with this vehicle. As an officer, I’ve seen a lot of things, and people playing on others is common. I’m just another customer now. I value my dealership and have stood by Ganley, but this recent treatment may definitely change that. I can’t support a business “too busy”, for my concerns.
I traveled about an hour to check the GTI they had on the... - Kinster2014
I traveled about an hour to check the GTI they had on the lot. It was a quick and easy process, they helped me get the car I wanted, with no hassle. Thanks to Chris and the rest of the team for working with me!
I live in Pittsburgh PA. I have been looking for a Jetta... - ajpalmieri
I live in Pittsburgh PA. I have been looking for a Jetta for a few months now, so I decided to take a trip to Akron to test drive a 2013 Jetta GLI – 6 speed manual. During the drive all seemed fine. The staff at your facility mentioned that the car is in great shape and has been through a rigorous pre-sale inspection before the car can be sold. So, with the reassurance from your staff I decided to purchase the car (11/25/20).
While finalizing the paperwork I asked the financial advisor where the 2nd key to the car was. He mentioned that they have several garages/locations and that he would try to locate it and send it to me in the mail. A few days went by and I never heard back so, I called and they could not find the 2nd key. I asked him what the next steps would be to get a new one sent to me and he mentioned that he could get one, but it would be at cost to me - cost = $135.00 + programming.
Three days later (11/28/20) the clutch went in the Jetta. I was driving along a highway and went to shift the car it started slipping and then the clutch pedal went to the floor. I had the clutch repaired at the local VW dealer for $1950. The VW dealer here in Pittsburgh mentioned this should have been caught by the pre-sale inspection. I understand this is a wearable part but it was not identified during the pre-inspection. I called AJ B. he mentioned this was not covered by the 30 day dealer warranty that provided with the car. This is hard to believe as I only owned the car at this point for 3 days.
A week later, I was driving the car to work and noticed that the car was getting louder as I drove. When I got to work, I noticed that the rear muffler of the car was hanging down. After further inspection I found a “COAT HANGER” trying to hold up the back of the exhaust system with a significant section rotted away. I have attached the pictures.
Certainly, you can imagine my disappointment and concern with this car. I feel like a bought a lemon. Did it go through your pre-sale inspection? Is this car safe for my family to drive?
If the clutch would have gone 6 months from now, I can understand that, but the COAT HANGER? How do you explain this? How does that pass the Volkswagen of Akron’s pre-sale inspection? Wonder what a Pennsylvania inspection is going to find?
I recently had a conversation and several email exchanges regarding my issues with Rob Franks. He mentioned he didn’t think the muffler was like this when the car was sold and that it was not in the pre-sale inspection video. As you can see from the attached photos the muffler has been in this condition for a long time.
Rob also mentioned that he would cover the key and programming. The local dealer reached out to Rob on 1/7/21 via email and Rob mentioned he would overnight a check. The local dealership (Three Rivers Volkswagen) has still not received the check. It was supposed to be there no later than 1/9/21.
I have now left 3 voicemail and sent several emails to Rob over the past 2 week and I have not heard back from him.
I have also left 3 voicemails for the General manager and sent several emails to the owner and President. I have heard nothing back.
Buyer BEWARE here!