Service - cheneylc03
The service center for Klaben CJD is where we always go to for service and problems. The staff is very efficient, professional and friendly. They make sure you are taken care of and gets the job done in a timely fashion.
Wally Armour Chrysler Dodge Jeep RAM - Randy m
This was my first time buying from Wally Armour, my Father and sister and other family members have bought from Gabe Taylor at Wally Armour for years, I took a chance and went to talk to Gabe Taylor and he was one of the most honest and hard working salesman that I've ever dealt with. He went out of his way to make sure I was happy with my purchase. He sends me text messages every now and then to make sure there are no issues with my vehicle or the service of my vehicle. I would definitely recommend Gabe and Wally Armour.
Top Reviewed Specialists At This Dealership
2011 Silverado - Mikebarran
This should be more than a five star rating.it started with myself missing out on the truck due to the excellent price.when Lisa told me it was sold I asked her to keep an eye out for something similar or if for some reason the sale falls through to let me know.several days later Lisa emails me that the sale fell through and that the truck was still available.luckily I made an appointment to come test drive it.when I arrived i was politely greeted by Rick who I recommend to everyone.to make a long story short, test drove the truck and knew I wanted to purchase it right away.rick introduces me to andy.andy asks how I liked the truck.i told him I would love to buy it but my budget is extremely tight.tight as that I'm alittle out of my price range.well some sales managers will tell you sorry that they can't help but Andy started to work the financial payments mind you this is after they were supposed to be closed since it was near 8:30pm.well to my surprise Andy was able to get me within my budget and the rest was history.the team of Lisa, Rick,Andy,and Mary never gave up on me their client.no games, gimmicks, or any type of sales pressure.i been through car sales before and this was the smoothest by far.thanks to the haasz team for getting me into the vehicle I wanted!
Certified Sales and Leasing Consultant
Certified Sales & Leasing Consultant
Very good experience - Mike C
Dave was accommodating and very knowledgeable about the Ram line.. he answered several specific questions about the truck that other dealers couldn’t. Overall a very good experience!
Internet Sales Manager
Horrible service, not up to par with sales team - DBY2018
Have had a good experience purchasing vehicles at Progressive but their service is absolutely horrible. Would not recommend purchasing a vehicle from them if you intend on getting service from them afterwards. I've been purchasing and servicing Chrysler products for 25+ years and have experience at major Chrysler dealers over the years and never been treated like this and so dishonest by this one. I gave up on them for service a while ago when they couldn't install a new seat properly in my Dart and lied about balancing and rotating my tires on my Journey- had it done right before a major trip and car shook like crazy afterwards and had to take it into a tire dealer to get it corrected. Tire dealer said it looked like there was no evidence of any new balancing on the tires after rotation. I thought it was suspect when service guy told me they didn't have enough time for the tires and then suddenly called me back and said they were done. The Dart had to have a new bottom leather cover on the seat installed because the color came off. After they installed it I got into the car and my knees were higher than my waste. Techs already left for the day and I had to drive around in the car like that a few days before I had to convince them the seat wasn't installed correctly. I stopped going there for service after those 2 instances with my vehicles. Fast forward to this week. My Journey wouldn't start and was completely dead. Called Chrysler roadside service through my MaxCare warranty and they sent someone over from Canton towing. They tried jumping the car but the battery would not hold a charge and car would not run on it's own. My plan was to get the car started and get a new battery but I couldn't. Canton towing told me to call Chrysler again and get a tow truck because it looks like the alternator is bad, I would of had my car towed to another Chrysler dealer but was told it was too far for my warranty to cover so I had no choice but to tow it to Progressive. Tow driver wrote down what my situation was and said he would drop my car off at Progressive and they would call me. Mr Corbin called me and asked why my car was there. My response was Progressive was supposed to get a note as to why and he initially acted like he didn't know. I told him why it was there and his response was "yeah that's what is written down"- almost like he was testing me or something like I would lie to him. Thought that was really strange. He knew I had Max Care warranty and also told him about a few issues with the car they could look at while they had it despite the battery/alternator issue. I noticed the coolant was low and the panel on the bottom of the drivers seat that has the seat adjustment controls cracked off. I tried to repair the seat myself but the tabs were cracked and it would not stay on. They had the car all morning and I received a text and an email (never a call) that they evaluated my car and found the issue. Stated my battery was completely dead and heater hoses had a leak. They recommended a new battery and repair heater hoses. I got an estimated invoice of how much it would cost to repair the car. The invoice only listed the cost of a new battery and had zero cost associated with the seat repair. I actually had to call Mr Corbin late in the day to talk to him. He told me the tech was able to repair the seat, however I told him that could not be possible because the tabs were cracked but he assured me it was fixed. He also told me my Max Care would take care of the heater hose issue. He then said the battery was totally dead and it looked like the alternator was fine. I informed him the battery was less then a year old and I could exchange it for a new one with NTB and he said that would be ok. I did that and then got a rental (which I had to ask for btw, even though it is supposed to be part of my warranty) and the next day I received a text my car was done. I now regret not calling ahead of time but Mr Corbin never bothered to communicate with me over the phone. I had to initiate the calls. I ended up getting my invoice and there was a $100 battery diagnostic fee and a $25 fee to fix the seat, despite it not being on my estimate and I did not recall the diagnostic fee being mentioned to me. My assumption is that there may be a fee associated with installing the battery since it is inside the wheel well and is not an easy install, but not $100.00. Keep in mind I have a Chrysler/FCA Max Care warranty that payed for the labor for them to open the hood of my car and fix the heater core and I brought the car to the dealer under the assumption from the sub contracted towing company's initial assessment that the alternator was bad. Progressive got paid for the labor to look at my car through the warranty, don't tell me the effort with the battery was completely independent of that, so they did get money for the effort. There was no mention to me of a $100 diagnostic fee because of the battery. My assumption is that fee showed up after I told them my battery was under warranty and I did not need to buy a new battery from them for $158.00. I understand their point, but you would assume as a courtesy to me it would of not of been that big of a deal because they are getting reimbursed for parts and labor for the other issue from FCA. And, of course I get into my car and the bottom seat trim piece is just hanging off the seat, despite me telling them it was cracked and couldn't be fixed- got charged $25.00 for that "fix" too. The dishonesty I experienced with them- telling me things were done or fixed that weren't, the incompetency of their technician,s and the lack of taking care of their customers lead me to never recommend them to anyone. I found the service rep to be somewhat cold and customer care was not his priority.
Great Service - Gardner
My wife lost her ring in her car and we could not find it anywhere. The service dept took us in right away even though they were busy. They had to remove the seats from the Jeep Grand Cherokee but ended up finding it!! Can’t thank them enough!!
Excellent as always - Rm442
Truly friendly staff all the way down the line! Everything was done on time and at no cost to me. No irritating up-selling of overpriced things I know I don’t need. These guys are definitely my “Go-To”s!
Great experience - Burkie
Everytime I go in for service, I am treated like I'm the most important person there. I want to especially thank Kelly and Joe. VERY helpful
Unprofessional RIP OFF Artist - ACS
Sold me a new car w Service issues. Ignored my calls, I returned car next day and they keep my money
Horrible Management & Emploees/liars
Klaben Chrysler Jeep Dodge Ram
Sales & Leasing Consultant
Wally Armour Chrysler Dodge Jeep RAM
Sales & Leasing Consultant