Kablan in Kent ohio - Peck34
The best place to buy a a car or truck the best people around nice friendly Caleb jacobs and his farther are the best. That's y I'm a repeated customer of many years. The kalban Chrysler people are not pushy. They take there time with you. If they don't have what you are looking for they will try to find it for you
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales & Leasing Consultant
New Renegade - LyndaL
Traveled 2 hours from PA to OH to purchase my new 2017 Jeep Renegade limited. I saved so much money and the whole purchase was so easy. Took less than an hour and I was back on the road home. Definitely worth the trip and I LOVE my new car. Kevin was friendly, professional and knowledgeable. He explained all the options on my car and even added my phone to Bluetooth for me! I was all set to go.
Good service - Coyoterunfarms9391@gmail.com
Quick and easy sale. Pleasure working with everyone. Customer service was excellent. I walked out feeling like a spring flower blossoming the the middle of fall!!
Certified Sales and Leasing Consultant
Certified Sales & Leasing Consultant
Great experience with Nick - Dfetrow
I recently purchased a new truck from Nick Ware at this dealership. He made the process really easy I will be making all my purchases here in the future
The very best car buying experience! - brookemariej
I recently purchased my 2017 Jeep Wrangler from Clay Paulson and HIGHLY recommend him for your next car purchase at Ganley in Aurora.
I was extremely impressed with Clay; his friendly nature, professionalism, knowledge, attention to detail and responsiveness via text and phone call made my purchase quick and easy. His passion and enthusiasm about the brand made me even more excited to get on the road! What else could you want in your car sales associate?
All of the staff at Ganley in Aurora are friendly and helpful; they make you feel like you're apart of the family the moment you walk through the door!
Driveshaft replacement - MandiMartin
My truck was making some noise after having tires rotated and one the mechanics came to my house to make sure the lug nuts were tight. While on a test drive, the driveshaft fell out! The superb customer service began with the dealership paying the bill to have my vehicle towed. Since I did not purchase the vehicle from the dealership that I wanted to perform the repairs (Progressive), the purchasing dealer and warranty company were initially insistent on performing the repairs, which Progressive was more than willing to accommodate, as it was simply closer and more convenient for me. The repair was eventually performed at Progressive, and I was always kept informed of the status of my vehicle and the repair was completed in two days after the part was received. I cannot say enough about what a wonderful experience I had and how well I was treated during this stressful and inconvenient event!!
Auto Armor application - Jason Rock
Was very easy to set up and the dealership was flexible working with my schedule to get me into a loaner car. Drove in, they unloaded the booster seat and items for my kids and put them into the loaner car for me. It was great. Reception desk out front gave the boys tokens for the car simulation ride and that made their day. Returning the rental and picking up my car was just as easy, drove in, got my keys and went to my car.
Super easy! - cassimo
Sam worked with us to trade my old Versa so I wasn't upside down on it and get us a reasonable monthly payment on a new Jeep. With a test drive and all the hustle of buying a new car we were in and out in about 2 hours.
Rude, unprofessional and dishonest - bely0926
I had been looking at a Dodge Journey and inquired about it online. Matt Nedin responded via text and said it was still available. I informed him I was coming from an hour away, I would like to come test drive it, and if I liked it I would send my dad back up to look at it. My fiancé and I arrived at 415pm on Friday April 7th and walked up to the service counter and said I was told to ask for Matt about a Dodge Journey. The man behind the desk said here he is as he was walking up, and comes up to the side and looks at us and says "here's the deal (really rude tone, as if we were bothering him to come look at this car), this other woman has been calling, and ready to put a deposit down on it, but she hasn't called yet, and there's no deal yet, so I'll go get it for you to drive and look at." So I'm thinking why are we even here? So during the drive, he was on his phone, and we learned very quickly he was having to get his car towed because he lost his keys. And then apologized for being rude. When we returned from the drive, he went inside to let us look at it. I was really interested in it, but when we went back inside, he informed us the person interested had not even drove the car, but had called him like 10 times, but "out of respect for us he wanted to see what we wanted to do." Ok great, so we sit down, and I inform him I'm preapproved through the credit union and would be willing to put down a deposit, but he didn't want to deal with me because they lose money if we go through a credit union and the other person would be getting financed through them. I understand this is a business, but I just thought it was extremely rude, to tell me all of that, and refuse business because of my choice of where to get financed, and not only that, but I would have been less disgusted if he just would have been upfront before my fiancé cut out of work and before I drove an hour to go see it, saying there is someone else that we are working on putting a deal together with. If it doesn't work out then we will call you. But instead they rather waste my time, and play customers against each other, to see which one they will be able to get more out of. Rude, unprofessional and dishonesty will not get me to refer. I went elsewhere and put a deposit down the very next day with a dealership that doesn't mind me going through a credit union for a lower interest rate.
Word of advice- don't waste your time at this dealership and definitely don't deal with Matt Nedin! Terrible customer service and poor salesmanship.
Klaben Chrysler Jeep Dodge Ram