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Had a well organized, overall successful service visit.... - MOEANDBRIAN
Had a well organized, overall successful service visit. Was treated well, moved through the process quickly from friendly and helpful bmw team members. Positive experience and will be back
Top Reviewed Specialists At This Dealership
BMW Client Advisor
Senior Client Advisor
Chris Macnamera made our car buying experience the best... - timtausch15
Chris Macnamera made our car buying experience the best we have ever encountered! Extremely professional and thorough! James Orlando went above and beyond to make the paperwork process our best ever!
Internet Sales Manager
I was very happy with my experience at New Motors Subaru... - scottashley2
I was very happy with my experience at New Motors Subaru in Erie, PA. I had Mike Francis and he made everything feel comfortable to me from start to finish. He got me into a Subaru Ascent. I never felt pressured on anything. I highly recommend Mike and will continue leasing with New Motors Subaru and will have Mike be my salesman. Couldn't be happier.
I purchased my new car completely online other than... - Matt Strausser
I purchased my new car completely online other than signing the final papers due to my work schedule and their reduced hours due to COVID. My salesperson, Bob McLaughlin, was prompt to respond to every inquiry and question I had. I had done months of research on what I wanted and the price was right the first time. This is my first BMW and if this is any indication on what I can expect from Sewickley BMW, it won't be my last. I may even move into one if their Porsches someday. I cannot recommend the entire staff enough; Andres, Chuck, and Ken. There was never any pressure. Thank you all.
Fraud and Lies! The dealership sold me a lease end... - Dmitry
Fraud and Lies! The dealership sold me a lease end protection program, and promised me that I would not need to worry about anything when returning my vehicle. Be warned! The program they are selling is NOT guaranteed by BWM Financial and is NOT accepted. After 6 months of me returning my car with the lease end protection system this dealership has not paid for my end of lease expenses. DO NOT PURCHASE VEHICLES FROM HERE! They are a fraud!
Super job . Zach and his dealership were awesome. I... - econshooter
Super job . Zach and his dealership were awesome. I needed special help snd they stepped up!! Can’t say enough about how great they were!!!!!
Without any appointment, they took care of my car’s... - Rogie
Without any appointment, they took care of my car’s problem. Staff are kind, patient, and very helpful. I will always come here to get my car done!
The ethics and professionalism at this dealership is... - LD
The ethics and professionalism at this dealership is pathetic!!
Arrived early to drive the vehicle I was planning on purchasing. Mind you....I made this appointment the day before. Upon early arrival I was told the vehicle was sold. I was never notified or given the opportunity to purchase and was told by the general manager....”Can I be honest with you??? It’s all about the money. I apologize!!!”
What HORRIBLE CUSTOMER SERVICE!!! I’m appalled!!!
A&L is such a pleasure to work with. Matt took the time... - gbutkus
A&L is such a pleasure to work with. Matt took the time to shows us how all the electronics work. He was very patient and helpful. He told us to come by or call him with any question we had. It was a real pleasure to work with him and the salesmen Walter. Would recommend them both if ur looking for a landrover. Great people to deal with.
I purchased my 330I from Michelle and it was by far the... - Bry.Mathe
I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious.
In finance I had the pleasure of working with Betty who explained all of my
warranty options and which ones worked best for me and my driving habits.
The worst service I’ve ever had. 2 1/2 months with... - Mws2237
The worst service I’ve ever had. 2 1/2 months with problems till they finally had a real engineer come from down south to fix my 530I. If you have a real problem with your BMW, take it to another dealership!
Exceptional Customer Service!I had a issue with the... - duqchris
Exceptional Customer Service!
I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge.
I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW rep and agreed that this is a covered part under the CPO warranty. I call back my local dealership with this information and again they refuse. Kyle follows up with me and offers to come the 1.5 hours out to my workplace to have the item fixed and give a loaner. They have already ordered the part so that more time is not wasted.
This experience with Kyle and Preston was above and beyond what I have would expected. Within 2 hours they addressed, solved, and had a solution for me. I will gladly drive the 1.5 hours for our next BMW purchase or service. What an exceptional display of customer service!
BMW of Westlake