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They got me into a vehicle with the specs i wanted and... - Adamcolaner
They got me into a vehicle with the specs i wanted and kept me at price I wanted to be at. They took very good care of of me during and after the sale. They made me feel comfortable about the choice I was making. Let's just say when I am needing another vehicle I will be going back.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Mitch was great to work with, from the timely follow up... - Markbarker
Mitch was great to work with, from the timely follow up on our initial inquiry, patient while my daughter looked at several cars, very informative and engaged through sales process. I would recommend speaking with him for your next car purchase.
Ed was great. He went above and beyond to find the right... - Cpv16
Ed was great. He went above and beyond to find the right vehicle for me for the right price. Didn’t feel like I had to haggle at all
Made this experience very easy and enjoyable! - chrisk0305
They work with you to get the price and finance you want. Great dealership to buy from and would definetly would buy from them again!!
good experience - peganded1
Colonial sales staff were always respectful and responsive. They will willing to listen to our needs and made every reasonable effort to meet them. They were willing to negotiate the price of the CX-5 we purchased such that we felt we received a very good deal. We felt valued as customers and would recommend them to anyone.
Jay and the rest of the team at Kempthorn’s worked with... - jgotsch
Jay and the rest of the team at Kempthorn’s worked with us to find the perfect car that had everything we wanted plus more! From the first time we entered the door we were treated with courtesy and they answered our many questions patiently. Ruth helped us get acquainted with the many features of the car and made sure we were comfortable before leaving the dealership.
They ignore you when you have an issue. Once the sale is... - Jordan
They ignore you when you have an issue. Once the sale is done, of course. Not happy at all as they’ve been ignoring my emails for months.
Great Experience - TyreeChase
We traveled from Michigan four hours away to purchase a vehicle. They made us feel at home and had everything ready for us when we got there. They answered all our questions and really tried to help us get the best deal possible. The next time i Purchase a car i will go to this dealership i will drive the extra mile. They even called us while traveling and checked on me and my wife to make sure we were OK. AWESOME
Best experience ever buying a new car! Start to finish!... - valgal
Best experience ever buying a new car! Start to finish! Our new MX5 was spotless at delivery Thanks Jason,John and Nick! Will definitely recommend Smail Mazda
I Had Several Issues With My 2017 Honda Accord That I... - BillyGc
I Had Several Issues With My 2017 Honda Accord That I Purchased Brand New From This Dealership. I Had Problems With My Headlight, Collision Assist, Rear Wheel Bearing, Battery, And My Tire That Was Chewed Up From The Ball Bearing. I Contacted Apostolakis Honda And Sherri (Shop Manager) Answered The Phone. She Had A Very Negative Attitude On The Phone. We Setup An Appointment With Her. Whenever We Brought In The Vehicle She Still Maintained That Negative Attitude The Entire Visit. Anything I Would Say She Would Interrupt Me And State "That's Not The Problem" And Continue To Type Her Notes. The Issue With My Collision Assist Was Never Diagnosed As She Didn't Include Them In Her Notes. We Had To Contact Three Different Employees From This Location To See What The Extended Warranty Covered. We Talked To Someone Who Finally Ordered Us A Booklet That Goes OVer Warranty Coverage. (Didn't Recieve As Of Yet). She Fought With Us About A Honda Battery That SHould Have Been Warrantied As It Was In The Vehicle 29 Months Before It Went Bad. When The Battery Its Self States It Has A 100 Month Warranty. She Does Not Support A Positive Image For The Apostolakis Auto Group. This Woman Needs to be Coached Or Fired. Whenever I Would Come To This Location (3 Times); Two Of The Three Times She Was Stuffing Her Face With Food At The Service Center Dropoff.I Requested Several Times For Her Managers Number She Would Dismiss That Request And Keep Talking Until I Demanded Her Managers Number. I Also Requested For Hondas Corporate Number And She Referred Me To The Owners Manual. When I Stated I Would Report All Of This She Told Me "Good Luck". Sure Enough, The issues That I Stated Where Correct And Fixed At My Cost. I Will Be Contacting Honda On These Issues. I Also Won't Purchase Another Vehicle From This Autogroup.
Employees were so friendly, helpful and knowledgeable.... - Mary
Employees were so friendly, helpful and knowledgeable. Have bought from Classic for years with Mike Manning. Best salesman ever! 5 star. Dealership is so clean and COVID protocols were followed properly
very professional they took good care of me when I was... - r_states
very professional they took good care of me when I was unable to go to the dealership chris frank was so much help with me
Conner Otway was great! He was very knowledgeable about... - Kara D
Conner Otway was great! He was very knowledgeable about Mazda and he made the car buying experience very straightforward. After the purchase of the vehicle he did a great job at explaining all of the features of the car. I had a Mazda in the past and learned MANY new things that I did not know my car could do. My husband and I were EXTREMELY satisfied with our experience and would recommend Cochran Mazda Wexford and Conner Otway to all of our family and friends if they are in the market for a new car.
Very disappointed. They were not transparent with us... - Carolina
Very disappointed. They were not transparent with us during the lease process and only at the time of payment surprised us with a much higher price, never discussed before.
After couple test drives and we were sold! Friendly,... - amyj
After couple test drives and we were sold! Friendly, knowledgeable, and plenty of inventory. Good guys to deal with. They even took us on a walk through the dealership so we know what to expect and where to go when we come back for servicing. I work in the area and am pleased they offer valet service so I don’t have to worry about finding extra time in my already busy days to schedule maintenance visits. Go see Jason!
Mazda - LA
I have bought several cars at this Mazda dealership and work with Sales Manager Tom Austin. He’s polite and fair and professional. I’ve always had good experiences here. I always bring it back for service as well
Oil change and tire rotation - Mazda fan
Easy to make an appointment that was convenient for my time schedule. A little glitch when checking car in as my car was not in their system even though I had previously had my car serviced there. They fixed the system and everything else was fine. The service greeter had only worked there 2 days but was friendly and efficient and not afraid to ask co workers questions. Overall good experience.
TERRIBLE EXPERIENCE - diego.rojas
I am in the market for a new car and I have been searching since Memorial Day for a good deal. Long story short, after shopping around and exchanging phone calls and emails with different dealers, I visited Subaru Serra in Akron, OH. I was looking for a Legacy 2020, and started to work with Julie Remesik. At the moment they did not have any in stock, we settle on a price range, and I even left a $500 deposit that they asked for. Julie told me she was going to request the car with my specifications from another dealer and they were going to bring it sometime this week. Once the car arrived, I confirmed Julie that I was coming on Friday before 430 pm as she requested. She stressed that I had to arrive before 430 pm to have enough time to close the deal. In order for me to be there on time I had to leave work early and drive 3 hours to get there on time.
Today (June 5th, 2020), I arrived before 430 pm, and the first thing that Julie told me, was that “I will have to send you back home, since you did not fill out the credit application”, which infuriated me since I had not even seen the car in person or test drive it, and she even said that “if we could not make a deal, we could not make a deal”. With that attitude I immediately requested my deposit back. She brought the sales manager, and after a quick chat I walked out of the dealership with a deposit receipt and no car.
What annoyed me the most was that even though half of the negotiation was done and I was ready to purchase a new car, Julie was rude and unpolite. Since the beginning I told her I was not going to fill out an application without seeing and driving the car first (who buys a car without seeing it and test it first), but she kept pushing. With her comment about sending me back home, she disregarded the effort I made of leaving work early and driving 3 hours to arrive on time. They mentioned they had other customers, but I made an appointment with Julie to do all the paperwork, and I only saw a couple of customers and a lot of sale representatives available.
During these difficult times, from a consumer’s perspective, it’s a big commitment to buy a new car. I guess Serra Subaru in Akron must be doing really good to let go an almost already done deal. After investing a week working with Serra Subaru in Akron and with Julie, it is frustrating to be treated with such disrespected for my time and effort.
I really hope this was just a terrible mistake from the Serra Subaru at Akron personnel and not a prejudice due to the fact that I am Hispanic.
The guy that animates/ photoshops their photos is... - Bzob
The guy that animates/ photoshops their photos is honestly a wizard. Just drove an hour down to Wooster to see an 08 Escalade they told me was super clean and looked amazing in the photos. In reality it was roached garbage. Rust all over the body, scratches and dings literally everywhere, 4/4 rims curbed and destroyed, pieces had fallen off of it and were set on the seat inside and the frame was so rusted I can’t believe it would’ve been safe to drive. I never drove it as I waited 15 minutes for the guy to come out with keys and he never came out with them. I mean I get it’s a cash car, but it’s a $10k cash car. Not your grandmas 2002 Taurus you traded in because she can’t drive anymore for $2k. Absolutely mind blowing to me they would photoshop their cars to that extent and then tell you it’s in great shape to get you to drive out to come see it. Whole time felt like high pressure sales tactics too. Salesman over the phone kept telling me how people were driving down from Cleveland and they don’t hold cars to see it so I drove down to check it out. An absolute joke. I was pretty much convinced it was worth half what they were asking before I saw the whole frame was solid rust!
Went to look at used vehicles & josh helped me out .Very... - debmoon02
Went to look at used vehicles & josh helped me out .Very pleasant ..& not pushy at all which is a huge plus .lots if Knowledge on the vehicles & easy to talk to .Would go back & ask fr him when im ready to purchase one .
Do Not Go Here - clk
Went in to look for a new CR-V. Salesman was incredibly demeaning. He acted as if I was incapable of discussing pricing and kept deflecting to my husband despite the fact it was my car even after my husband told him he needed to talk with me about it. Then he said the only reason I didn’t want to pay full sticker price was because I couldn’t afford it. To top matters off, he tried to sell me the same exact year and model of my current vehicle for nearly double the price he said he could give me on trade in. This place is a total joke. Don’t waste your time here.
Bought New 2019 Beetle - Delivered With Snots on Windshield - gayle78
Bought brand new 2019 beetle convertible and had it shipped to me. Car windshield had snots from a sneeze on the inside of the windshield. Also, on the side of the passenger seat was a wide and muddy sneaker footprint streak all the way down. Carpets dirty. White specks of paper on the carpets front and back. Outside was also never detailed. Rims filthy with black brake dust.
Salesman acknowledged car was not detailed. Left message with office to have general manager call me - no callback to prior buyer reviews right on target.
I should also tell you the paperwork was messed up by the F&I guy who left off the down payment and made several other mistakes. Oh yes, he was very condescending to me once I told him I did not want to buy additional services.
Kris and Dave were great! I bought two cars in two... - AED
Kris and Dave were great! I bought two cars in two months from bass mazda. Both times the salespeople were great. First, I bought a 2018 cx3 from Kris. He was very easy to work with, informed and very responsive to my questions before I came in to see the car. I was over the moon about the cx3. I had it only 10 days when I, sadly, got in an accident that totaled the car. So I found myself back to square one with the car hunt. Kris sent me information about another car, a 2018 cx5, I would like. He was never pushy, only helpful and followed up on all my questions.
When I went in to look at the cx5 Kris wasn’t working so Dave helped me. Dave was great. There were some rock nicks on the hood that I was not happy with and Dave scheduled an appointment to have them fixed. we made the deal and as I was signing the financing papers dave cleaned up the car, filled the gas tank and next thing you know I was out the door (even made it to my afternoon meeting) with the 2018 cx5!
On my way home I noticed the brakes were vibrating a bit. I called the next day and left a message. I heard back from Kris within the hour. He assured me they will check it out and fix any issues when I come back to get the nicks on the hood fixed.
Buying a used car is stressful, let alone having to do it twice! Bass Mazda, Kris, and Dave made this whole thing as smooth as possible. They were direct, responsive and worked to make sure I was happy with the deals and the cars. I highly recommend!
I would NOT recommend montrose as their lack of knowledge... - ElizabethW
I would NOT recommend montrose as their lack of knowledge resulted in terrible quality of service and frustration. I bought my volvo XC-60 with 110 miles and drive a lot of highway miles going 65+ mph. Driving at higher speeds there was a slight vibration in the steering wheel and driver seat. When I purchased the vehicle it was a year old that had sat on the lot. I thought it just needed to be broken in, definitely not the case. At 5,000 miles I took it in for a tire rotation. They didn't have time to look at it so they told me to come back. My work hours conflict with service hours and is 30 miles away. At the 10,000 mile routine maintenance I was told my tires were out of balance and needed balanced which didn't fix the issue. Next I was told the continental brand of tires on the vehicle have a noise cancellation foam that can be defective. In this case detached itself from the inside of the tires not 1 but all 4 tires causing a vibration at high speeds. I was told they would not perform this service without charging me and it was removed without guarantee of fixing the issue. Not only did it not fix the issue my driver side rim was scratched in this process. Now the vehicle is at 19,000 miles still with no fix, a scratched rim, and with the foam removed you can hear ever bump in the road. At this point I didn't know what else to do so I suggested riding with a tech as this will now be the 3rd time this vehicle was in for the same issue. Riding with the tech required me to take a day off work. Rode with Mike, their most experienced technican who acknowledged there definitely was an issue. Why their most experienced technician is looking at the car now at the 3rd time of service for the same issue just shows how much this service department doesn't care. Mike believed it was a defective tire(s) and confirmed back at the shop where the car was put into the air and ran at 70 mph. The front tires were deamed defective as they were oval shaped and not completely round. Okay great, I was just happy they finally found the issue however I was told by Audrey the service manager the tires were not purchased or manufactured by volvo and I would have to take it up directly with continental, i was handed a 1-800 number. With the current mileage at 19,000 miles I was told the tires would be prorated even though the car has been noted with this issue since 5,000 miles and it took them 3 times to figure out the issue and honestly I won't even know it fixes the issue till new tires are put on. Beyond irritated and with no patience left as this should have been adressed by volvo and covered under warranty I asked to speak with the service director Brian Mason which was a terrible idea. I was argued with for several minutes with no resolution as he didn't care this was my 3rd time in for the same issue that the service department could not correct. He made it very clear this was the first time he was aware of this. For a service director you'd think you'd want to know what's going on in your service department especially if a vehicle has been in for the same issue 3 times. You think that for paying for a luxury car you would get stellar service but that is not the case with Montrose. You cannot trust they would service your vehicle appropriately and if there is an issue forget it, they won't resolve it. After calling continental myself like instructed a claim was started but continental needed to work with the dealer to get specifics. Yet another fail on Volvo's part, the dealer is to work directly with continental on the warranty claim NOT the customer. When I gave the claim# to Brian he confirmed continental would only cover 60% and that was the best that he could do even though the issues been documented since 5,000 miles. When I called continental to understand why I was only being given 60% coverage on new tires of course they didn't know the issue was documented at 5,000 miles and that it took the dealer 3 times to figure out the issue. Continental was phanominal! They listened, didn't argue with me and did everything possible to resolve this and was willing to cover 86% and even found me a 2nd option to not have to deal with the dealership as they cannot be trusted to do what's right in resolving this. Discount tire went above and beyond and are covering the other 14% of the new tires as they were also dissapointed in the service I received and believed I was only asking for what was owed to me. That is a company that should be recognized for taking care of a non customer and fixing another companies in this case volvo montrose screw ups. Discount tire in Avon won my business as this is how a customer should be treated. Highly recommend them! I paid for a high end luxury car and should get high quality service. I was not asking for anything unreasonable from volvo besides the issue to be fixed as it was under warranty instead I was taken advantage of and disrespected!
Great place to buy new or used! - sanders33
My visit was so easy going..not pushy at all. I got a used car and was well taken care of the whole visit there.
I had a 2003 Mazda MPV in 3 times for service. The van... - mkxlh883
I had a 2003 Mazda MPV in 3 times for service. The van isn't bad, 2 visits were warranty work and one was body shop.
Each time I picked up the car, on THEIR schedule!, it either had parts missing or wasn't put back together.
First time: Side door weatherstripping wasn't put back in and the door was closed, but the door open light was on and the window wouldn't go down.
Also, they denied warranty work on the rear A/C control module because it had been "abused" by liquid spilled on it. Guess where two of the rear cupholders are? Yes, right on top of the module. I took the rear console apart and reconnected the wiring harness. Problem FIXED!
Second time: I asked to purchase a new cabin air filter and told them that I would install it since they wanted to charge 1/2 hour + part. It only takes 5 minutes to change, and most of that time is unwrapping the filter and emptying the glovebox. They charged me to install it, and I had to go through two managers to get the charge removed.
Third Time: Had body shop work done. Let's just say that they didn't do everything that they said, and didn't even replace all of the bulbs that belong in the front end of the car.
Chuck Nicholson GMC Mazda