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Lamar G. went out of his way to find the right vehicle... - DEBORAH.RAGER
Lamar G. went out of his way to find the right vehicle for me. AND I didn't make it easy for him! Clean inside. Friendly staff.
Top Reviewed Specialists At This Dealership
Subaru Sales Manager
I was very happy with my experience at New Motors Subaru... - scottashley2
I was very happy with my experience at New Motors Subaru in Erie, PA. I had Mike Francis and he made everything feel comfortable to me from start to finish. He got me into a Subaru Ascent. I never felt pressured on anything. I highly recommend Mike and will continue leasing with New Motors Subaru and will have Mike be my salesman. Couldn't be happier.
Zach was very helpful to making my first experience with... - Dee
Zach was very helpful to making my first experience with vw of streetsboro a painless and fairly quick day. I'd recommend them and Zach to others.
Ed was great. He went above and beyond to find the right... - Cpv16
Ed was great. He went above and beyond to find the right vehicle for me for the right price. Didn’t feel like I had to haggle at all
I purchased a 2020 Tiguan last May. While the salesman... - djantdog
I purchased a 2020 Tiguan last May. While the salesman was helpful and got me an SUV, it’s not what I expected. First he “chose” my vehicle, and not sold me the same. Model or the model I test drive. Totally different line. Not knowing if I switched or requested another vehicle if it would have impacted my sake, I left. I didn’t realize until I got home that the vehicle had no features the one I test drove did. Vehicle is sufficient. Sound system is below average, power is below average. Now fast forward to the first December snowfall. I’m in Home Depot and had to get pushed out the parking space. That’s when I realized I had a 2WD vehicle, which I never would have purchased. About a month ago, with the last snow fall, again, stuck in a parking lot. I hate to rock my vehicle out. I expressed my frustration with Volkswagen Customer Care, who submitted a complaint to the dealer. After getting no response, I stop up and speak to a “sales manager “, last name Gillum. I asked for the owner or someone beyond him. Not the owner, but the top guy? So, my insult meter is ticking. Explaining my situation , the only response I got is, “ never received a complaint “, salesman who never responded to my Dec 28,2020 email about being stuck was a part timer now, (So I guess that’s my problem?), and unless something is wrong with the vehicle, really nothing we can do. No concern for my issue, no investigation into why I had gotten stuck in a xxxx parking lot, TWICE. Clearly, something is wrong with this vehicle. As an officer, I’ve seen a lot of things, and people playing on others is common. I’m just another customer now. I value my dealership and have stood by Ganley, but this recent treatment may definitely change that. I can’t support a business “too busy”, for my concerns.
They did everything they said they would to help me get... - Simpleman_2338
They did everything they said they would to help me get the vehicle I wanted and they helped me finding the best financial help with the vehicle
My old VW dealer (Day, in Monroeville) closed, so I tried... - Paul Heckbert
My old VW dealer (Day, in Monroeville) closed, so I tried Cochran South Hills. I went to cochranvw.com and did an online chat with "Chat Professional" Alysse. I asked her if the parts department had G12 A8FA4 coolant in stock, that I could buy for my Passat wagon. She said "Our manager will get back to you as soon as possible". I gave her a phone number and email address. Two days went by and I received no call or email, so I chatted with them again, got Alysse again, mentioning the lack of response, asked if it was possible for them to contact me within the next hour. She again said "as soon as possible". After waiting a couple hours with no message from Cochran, I contacted another dealer, Sendell. Sendell had it in stock, so I bought it there. Cochran South Hills just lost a potential new customer.
Jay and the rest of the team at Kempthorn’s worked with... - jgotsch
Jay and the rest of the team at Kempthorn’s worked with us to find the perfect car that had everything we wanted plus more! From the first time we entered the door we were treated with courtesy and they answered our many questions patiently. Ruth helped us get acquainted with the many features of the car and made sure we were comfortable before leaving the dealership.
Previous employee of Sendell Motors and have purchased... - dlatusek12
Previous employee of Sendell Motors and have purchased two vehicles through them and sent all family and friends their direction and always a positive experience. Bridgette is always the saleswoman we go through and she is a gem, no hassle, and always give the best price the first time around. 100% highly recommend Sendell motors for all your car shopping, service, and questions.
We walked into the dealership looking to purchase a used... - zachandlaniwyar
We walked into the dealership looking to purchase a used vehicle. Doug Vannatter met us with a friendly face and we actually ended up purchasing a brand new 2021 Atlas off of him. He provided great knowledge and information which got us into the driver's seat of a brand new car. Thanks Doug!
I had a great experience working with Cortland Perry from... - wzh
I had a great experience working with Cortland Perry from Boardman VW. He was very responsive, honest and easy to work with. Leasing process was smooth and there were no surprises or false promises as experienced with other dealerships. I would highly recommend leasing through Boardman VW.
Cochran Volkswagen and Scott O'Brien - craig.heckert
This was a very easy car buying experience for our Volkswagen Tiguan. Scott and the team were always very quick to respond and make the process go quickly.
I traveled about an hour to check the GTI they had on the... - Kinster2014
I traveled about an hour to check the GTI they had on the lot. It was a quick and easy process, they helped me get the car I wanted, with no hassle. Thanks to Chris and the rest of the team for working with me!
This is the place to go to for any vehicle they are... - dsalvatore02
This is the place to go to for any vehicle they are terrific and really help get you into what you want.ask for Tyler
I am very happy with the sales and finance departments... - Radii82005
I am very happy with the sales and finance departments but their service department is one of the worst I have ever dealt with. Their service Dept. Is open till 6 PM M - F. I called on Friday 2/14 @ 5:23 PM. Went straight to voicemail. Called the following day before 10:00 AM and again, straight to voice mail. I am still waiting for a call back but I have no idea why I should be surprised, I have been waiting almost 3 years for them to call and tell me if the replacement fenders for my 2006 Jetta had been approved. I mentioned this just a few months ago when I purchased another vehicle there. Just lucky there are other service centers that are willing to call you back to help get your car back in service.
Worst customer service I have ever received from any... - Sethbellini
Worst customer service I have ever received from any dealership , and I deliver auto parts for a living !!!!! I advise you to take your money elsewhere
I live in Pittsburgh PA. I have been looking for a Jetta... - ajpalmieri
I live in Pittsburgh PA. I have been looking for a Jetta for a few months now, so I decided to take a trip to Akron to test drive a 2013 Jetta GLI – 6 speed manual. During the drive all seemed fine. The staff at your facility mentioned that the car is in great shape and has been through a rigorous pre-sale inspection before the car can be sold. So, with the reassurance from your staff I decided to purchase the car (11/25/20).
While finalizing the paperwork I asked the financial advisor where the 2nd key to the car was. He mentioned that they have several garages/locations and that he would try to locate it and send it to me in the mail. A few days went by and I never heard back so, I called and they could not find the 2nd key. I asked him what the next steps would be to get a new one sent to me and he mentioned that he could get one, but it would be at cost to me - cost = $135.00 + programming.
Three days later (11/28/20) the clutch went in the Jetta. I was driving along a highway and went to shift the car it started slipping and then the clutch pedal went to the floor. I had the clutch repaired at the local VW dealer for $1950. The VW dealer here in Pittsburgh mentioned this should have been caught by the pre-sale inspection. I understand this is a wearable part but it was not identified during the pre-inspection. I called AJ B. he mentioned this was not covered by the 30 day dealer warranty that provided with the car. This is hard to believe as I only owned the car at this point for 3 days.
A week later, I was driving the car to work and noticed that the car was getting louder as I drove. When I got to work, I noticed that the rear muffler of the car was hanging down. After further inspection I found a “COAT HANGER” trying to hold up the back of the exhaust system with a significant section rotted away. I have attached the pictures.
Certainly, you can imagine my disappointment and concern with this car. I feel like a bought a lemon. Did it go through your pre-sale inspection? Is this car safe for my family to drive?
If the clutch would have gone 6 months from now, I can understand that, but the COAT HANGER? How do you explain this? How does that pass the Volkswagen of Akron’s pre-sale inspection? Wonder what a Pennsylvania inspection is going to find?
I recently had a conversation and several email exchanges regarding my issues with Rob Franks. He mentioned he didn’t think the muffler was like this when the car was sold and that it was not in the pre-sale inspection video. As you can see from the attached photos the muffler has been in this condition for a long time.
Rob also mentioned that he would cover the key and programming. The local dealer reached out to Rob on 1/7/21 via email and Rob mentioned he would overnight a check. The local dealership (Three Rivers Volkswagen) has still not received the check. It was supposed to be there no later than 1/9/21.
I have now left 3 voicemail and sent several emails to Rob over the past 2 week and I have not heard back from him.
I have also left 3 voicemails for the General manager and sent several emails to the owner and President. I have heard nothing back.
Buyer BEWARE here!
Ganley Westside Imports
Volkswagen Sales Manager
Hyundai Sales Manager