Service at dan Tobin buick - RX-CONSULTANT
My brake light and abs light were on. The service professionals at dan tobin got me in right away, serviced my vehicle, and had the problem solved on less than 24 hours. Thanks for the great service as always!
Top Reviewed Service Specialists At This Dealership
Assistant Body Shop Manager
Excellent customer service - Dawn Childers
I had service work to my vehicle a few months ago and this week I had it in the body shop. Both times I had the best customer service. I got my vehicle back today and it looks new! It is hard to find a good dealership but I have finally found one. Springfield Buick GMC Cadillac is number one in my book. Keep up the good work!
Jimmy Dean, Robert Meade and Zach Blewitt - Ralph
Jimmy Dean, Robert Meade and Zach Blewitt all took time to explain and make this another reason to service at Chesrown !! Will definitely return to Chesrown
Always had good service here - Bobmin3123
Service advisor Eddie Cobb has always been very pleasant and friendly My experience here with both sales and service has always been positive and they have been very helpful
Great - Mary1234
The people that work there was very friendly and easy to talk too
Dave the no title man with blue uniform was very nice keeping the coffee going
Service department - Miwhite
Fantastic response time to my request for service. I take all of my business to Steve Austin's. I bought my 2016 Impala there and would recommend them to anyone looking for
Knowledgeable and very competent people.
Megan in service is a liar. - dazey2009
Worst customer service experience ever. After taking my vehicle to the dealership for repairs on recalls and to diagnose why my vehicle wouldn't start, I got stranded on the road not 24 hours after picking up my car. When I called back to ask why they didn't test my alternator, she said the only thing they found wrong with the vehicle starting was the battery terminal and that she is not allowed to test aftermarket parts. After speaking with her manager, he informed me that she did in fact test my alternator, knew it was bad, but no one ever told me.
Brought 2018 Acadia Denali. Poor Service all the way around - ericbass
Bought 2018 Acadia. My have things changed. Very un-courteous staff.
Had to take car in for minor fixes within a week. They tried to give me loaner from the use car lot, which had a bubble in tire, and very dirty. They told my son they did not have time to wash.. I just spent 50k and this is how I was treated. I declined the loaner, and borrowed my sons truck. Car had paint etching on delivery which was a real nightmare to get resolved. I gave up with them, and had the car detailed elsewhere.
Each I came here in the past, it was always a week or two for a simple task. to have scheduled. Time is money, and I just don't have the time for this.. They really need to get there stuff together... Never had this experience at any other GM dealer. Twins Buick is where I have landed, and its like night and day.
The friendliest service department - ever! - avoidthisdealership!
I just took my Cascada in for its first oil change/tire rotation. The service representatives were friendly, funny, and very professional. Plus - there was no charge. They told me that the first 2 oil change visits are free - and I did not purchase my car from this dealership. If their sales people are as great as their service people, I will definitely purchase my next car from Coughlin!
Don't waste your time. Make the drive to Dave Kehl. - DanEich
Coughlin in London is awful. Several years ago I was in the market for a truck. I had one picked out but Coughlin wouldn't give me the deal I thought it was worth. They had one that "had just come in" and was supposedly the same as the one as I was dealing on. I made the deal. Got the truck home and on further review noticed all of the paint on the bottom rocker panels of the truck was gone, previous owner must have enjoyed speeding down gravel roads. Took the truck back the NEXT day and Coughlin wouldn't do anything, make another deal, paint the panels, nothing. Now, I've got a truck (bought from another dealership) that's having repair needs. Against better judgement and advice from neighbors and friends, I didn't wait for the awesome service department at Dave Kehl. Thought I could get it done quicker at Coughlin. Nope. Been in twice and spent a bunch of money and still not fixed. Don't buy their "best technicians in the area" line they feed you. Completely incompetent. Save time and money in the long run and make the trip to Dave Kehl or Byers. Seriously.
Everything went according to plan and staff was helpful - K. Davis
I was referred to bill delord from another repair shop because they deemed my repair to be covered under warranty. Info they stated bill delord pointed out to them. Called to make an appointment and was able to get in pretty fast with a loaner car that was comparable to the size car i owned. I was worried about the whole thing since the covered under warranty info came from another shop. I called the day before just to make sure my appointment and loaner car was all set to go. The process of dropping off my car and picking up the loaner was very fast. I dropped off at the end of the day for the next morning. I was called about 900am the next morning from service stating my repair was covered under warranty and all set to go. Shot out to integrity automotive in middletown for being right! They are great as well. I was able to pick up my car even after service was closed and that was a breeze. My mom previously purchased a car from bill delord several years ago and she was happy with the service then and im happy with the service now. I told my mom about my experience and she actually went there for an oil change a few days later. The location isnt really that close but not too far. I live in west chester and my mom lives in middletown. We both pass other places we could go to service our cars be would drive the extra miles for good service. Hopefully it stays that way.
Apparently, they’re doing me a favor servicing my car. - Raines1
SERVICE implies they are willing, able and HAPPY to serve regardless of your work environment. I’ll be looking elsewhere next time. I made an appt for a diagnostic on a check engine light and was told it could be several hours and might be tomorrow before I get my car back.
buying was awsome but service was not - jfields87
took my vehicle for service had head light out not switching between defrost and ventsand exhaust needed looked at I switched bulb at home first wasn't blown but switched anyway s still didn't work told tech same thing so I get call tell me build was just blown and needed a new mode door actuator which I knew be for hand and was told it wasnt covered by warranty asked how much to fix was told 400 some odd dollars I dont have 400 for someone to put a 10 bulb in and a 40 dollar actuator they said exhaust was fine but its rusting apart asked of they tried a new bulb said no used a test light and it come on so I took bulb that wasn't blown and asked why it didnt work if its not blown no answer to question so I spent 185 dollars for some guy to tell me what in already knew and it sat in there wash bay for 45 mins but still got charged for 2 plus hours of labor just very disappointed in service bought 2 cars from them and it is last time I buy from them
Great Service Team! - Local_Dude
Professional team that always takes care of our vehicle needs. They take the time to listen to our concerns before they start their work. They stand behind their work and follow up to make sure everything went as it should. They have never tried to push unneeded work on us. Check them out and you will not be disappointed.
Took my car in for body work and paint after having my... - ImmkeGMCisNOgood
Took my car in for body work and paint after having my car keyed... nothing was done right. More damage was done when removing and reinstalling the parts, than good. It was a terrible experience, and still trying to get it resolved. I have been there 7 times to no avail, and now the general manager and service manager refuse to continue to work on it any more, because they dont have time to deal with me, as they stated. They also stated, "i have a thousand happy customers, so im not too concerned if you are not satisfied. I was blown away.
Super Experience - snewoblue
I called Valentine Buick/GMC yesterday afternoon to talk with the service department (Tim) about an issue with my Deanli Duramax regarding a NOX Sensor. Tim was very friendly and helpful on the phone. I dropped my truck off this morning at 0730 right when they opened. I talked to Tim as soon as I walked in and gave him an overview of the problem. Tim assured me that they would get right on it and call me if there were any questions about the repair. Tim called me around the noon hour and said that my truck was ready to be picked up. I asked what the problem was and he stated that it was indeed a bad NOX Sensor and they replaced it. I asked why I wasn't called before the repair was made so I could authorize and he proceeded to give me fantastic news that it was repaired at no cost under the diesel engine warranty! I wasn't aware that it would have been covered so to say that I was surprised and happy is an understatement. Tim and the staff at Valentine Service were very polite, knowledgeable and helpful. I was very pleased and would most definitely return. Well done folks.