Excellent customer service - Dawn Childers
I had service work to my vehicle a few months ago and this week I had it in the body shop. Both times I had the best customer service. I got my vehicle back today and it looks new! It is hard to find a good dealership but I have finally found one. Springfield Buick GMC Cadillac is number one in my book. Keep up the good work!
Top Reviewed Service Specialists At This Dealership
Satisfied - NCrumrine
Love working with this place! Service is superb and Charlie is great and has his clients best interest in mind! If you have an issue it will be resolved.
Excellent service! - Bill
As always I brought my old truck in for service and it was excellent. I am always treated the same as the day I bought it. I will buy my next truck there this fall which is as good an endorsement as anything thing else I can say. Bill
Service department - Miwhite
Fantastic response time to my request for service. I take all of my business to Steve Austin's. I bought my 2016 Impala there and would recommend them to anyone looking for
Knowledgeable and very competent people.
buying was awsome but service was not - jfields87
took my vehicle for service had head light out not switching between defrost and ventsand exhaust needed looked at I switched bulb at home first wasn't blown but switched anyway s still didn't work told tech same thing so I get call tell me build was just blown and needed a new mode door actuator which I knew be for hand and was told it wasnt covered by warranty asked how much to fix was told 400 some odd dollars I dont have 400 for someone to put a 10 bulb in and a 40 dollar actuator they said exhaust was fine but its rusting apart asked of they tried a new bulb said no used a test light and it come on so I took bulb that wasn't blown and asked why it didnt work if its not blown no answer to question so I spent 185 dollars for some guy to tell me what in already knew and it sat in there wash bay for 45 mins but still got charged for 2 plus hours of labor just very disappointed in service bought 2 cars from them and it is last time I buy from them
Run, Don't Walk - Larry
Took my car in review for a gas gauge problem (fluctuated). Before I could leave, I was told it would be an additional $653.00 for a new gas tank (since they caused a leak while working on it). Where else do you go that you leave with a problem that you didn't have when you got there - and you the customer are expected to pay for it? Wow. My own fault though, since I took another vehicle there 7 times in order to get a problem fixed. Should have learned the first time, but guess I'm a little slow. I've learned now though...
Great service. - ScottBrady
I had my transmission replaced in my Dodge van, and they did a great job. They recommended the timing belt as well, and did it at a reduced price. I would recommend them for any and all vehicle repairs.