Another great experience with Currie For of Valpo service de - Kappas,bill99
Bill Sherman did a fantastic job of taking care of us. He communicated with us regularly, he has excellent customer service and he went above and beyond to meet our needs. Mike the technician did a fantastic job of fixing our car. It was in and out of the service department in a very short period of time and it is running in tiptop shape today. We are very appreciative of the currie Ford Of Valpo service department.
Top Reviewed Specialists At This Dealership
Great deal, couldn't have gone better - jj2013
I had my eye on a used car on the website. The price got marked down; I went in for a test drive and ended up purchasing. The process couldn't have been easier. I had a concern and they double checked the car and addressed it right away. Great staff. Very professional.
Superior Service - msgermaine
I could not say enough about the way I was treated at the dealership. They where extremely kind and patient with me. They worked very hard to make sure I was happy and did quit until they got me in the car I wanted. I am so happy I picked this dealership to work with. Tavis and Jim
are an excellent team.
Power steering fault - krolewicz
Excellent customer service 👍I would give them 10 stars if I could. I will always go back to Bill Kay for all my vehicles needs😊😊😊😊
Keep on truckin' - Ford Forever
We recently brought our F-150 to the service department for the 150000 service. We wanted belts, hoses, brakes, and the oil cooler / air conditioner serviced. Marv called us several times while the truck was being serviced to confirm if we wanted a particular item replaced. The work was done in a timely fashion at a reasonable price. We will be going back to Fieldhouse for future service work.
Great Service Department! - Summer
Thank you! Dan DeYoung and his crew in the Service Department.
I recently had to take my vehicle in for a repair. Dan was able to get my vehicle in and have the repair done in a timely manner. I have dealt with Smith Ford for several years and have always received nothing but great service. I will continue to use Smith Ford Service Department in the future.
A+ Chris Moreno and Paul Huering Ford! - Dini1068
No hassel, straight answers, here's the best price, here's the best interest rate, here's the keys, that simple. Chris was so helpful. Such a refreshing change. We will be back.
Great Experience - bjs721
I was looking for a specific used vehicle and found it on their website. Called, set-up an appointment for the same day. There were a few items I requested and Peggy and Ben made it happen. I left that day a very happy customer with the vehicle I wanted. Me next purchase will definitely be Lake Shore Ford.
Did not disclose accidents on preowned vehicle - AngeloE17
In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked both the sales associate I worked with Slobo, Steve Nunez, and the used car manager if the vehicle had any damage or accidents, both in person and in text. They both told me the vehicle was clean, showed me a clean carfax, and on the ad it clearly stated clean carfax and accident free autocheck. I have retained a copy of the ad and the text messages. fast forward to roughly a month ago I was looking to trade it in for a newer vehicle, as my credit had been built up. When I attempted too however it was brought to my attention that there were two police reported accidents on the autocheck and damage on the carfax that were reported on the vehicle. I contacted autocheck and confirmed they were reporting this prior to my purchase of the vehicle. They also attempted several times to auction the vehicle in the weeks before my purchase to lack of any result. I of course was not to happy with this discovery, as it set me back almost $4,000 on the car, when comparing the price they sold me it for compared to its actual damaged value. I went to Art Hill that night and spoke to the used car manager and at first he pulled up the carfax which only showed damage. He denied there was any accidents on the vehicle repeatedly, so I asked him to pull up the autocheck and he saw 2 listed accidents and immediately asked me what I wanted them to do. I told them my requests for how to correct the situation and was told to meet the General Manager, Steve Bukvich, the next day, which I did, and up to now I will say he has been very helpful and professional. I have been working on this matter with him the entire time. But my issue has still not been resolved, They offered to put me in a new vehicle and give me more for the trade than what I've been offered, but are not willing to negotiate anything that is more of a fair resolution, and I have offered many forms of remediation, even though I am currently at a heavy loss. As a result of this as well I have several more inquiries on my credit with no approval or fruition. I have asked to speak with the owner and COO, but have been declined. They have also again denied any knowledge of accidents in the autocheck and on the vehicle. I am not at liberty to say whether or not they did know, but I do know autocheck was reporting the accidents prior to my purchase, and both the salesmen I spoke too and the ad made clear mention of an accident free autocheck. It has now been almost 4 weeks of delayed negotiation on this matter. I know these things take time, but it is getting excessive. I am normally not a confrontational or heavy handed person, But this amount of time is unacceptable in this situation, I have notified the Attorney General and if that does not bring anything into fruition I will be pursuing legal action. This is not just written out of spite, or to get what I believe is fair per se, but because deceptive practices should be brought to light to let others know the risks when buying vehicle, and to take everything stated with a grain of salt. Thus I am heavily inclined to leave a one star review, with them gaining that one star purely based on how helpful Steve Bukvich has been, and nothing else.
Excellent salesman! - Mitchgal
Spent four hours or so going back and forth between cars trying to find something within my payment budget. I was given a very fair trade in for my car. Both the salesman, Brendan, and The manager, Dan, were very patient with me and never got upset or pushy. Walked out with a 2019 Fusion that I love! Thank you!
Only go to this dealer if it's below 85 degrees. I've... - Max Schill
Only go to this dealer if it's below 85 degrees. I've been shopping for a used Escape for a while. Went to River Oaks Ford and looked around the lot. I'll admit it was pretty hot, but I was on the lot for about 20 minutes checking out the Escapes. After nobody came out to greet me, I went in to see what the deal was. There were 3 guys sitting at a desk. I asked if they had any used Escapes and they said no. Didn't get up, didn't do anything. Okay then. On to the next dealership.
Bill Kay Ford
Currie Motors Ford of Valpo