Recall - valhalla
Even though we did not buy the car from Kenny Kent, my wife brought her car in recently for a recall concerning the driver-side airbag. The service staff was professional, friendly, and efficient. Our next car will be from Kenny Kent.
Top Reviewed Service Specialists At This Dealership
Out of state review - Out of state
Absolutely take your vehicle to Bob Hook Chevrolet!!! I live 5 HRs north and was visiting my daughter at school when my car broke down, over a Holiday weekend. Service Advisor, Kris Hurt, is the person you should ask for, he knows his stuff!!! Not only did he make me feel more comfortable about my situation, he reassured me it would be taken care of, and it was!!!! Thank you for a job well job—-I’m sorry I don’t live in state to have my vehicle serviced here!
Fast oil change/ great car buying experience - Ukfan 1972
Had an appointment for my 2012 oil change was in and out of there in less than 40 min and because I bought my car there and had the www.gobigm sticker on the car it was only 9.99
Great deal and great service
Great service !!! - Leigh H
I have had great service from the time I purchased, to having it serviced. Would definitely recommend this business whether you are looking to purchase or just have an issue with your vehicle.
WORTH THE DRIVE ANYTIME ... - TonyInPalmyra
I took my relative's car over to GM City on the advise of a cousin who bragged on the people over in Scottsburg. I'm sure glad I did. They sure do know what they are doing!
My cousin's car was making a new sound and she drove it everyday to work. She told me about it more than once, so I asked around at church. Everyone had a different idea. Finally, another cousin said drive over to see the service folks at GM City in Scottsburg. I's glad I did!
I need to shout out to Scott Nale who really helped me. I got out in less than an hour. While I was there, their General Manager Ryan Barker even introduced himself. I didn't want to leave. They really valued me and made sure everything was more than okay.
I know where to take any car I have over to Scottsburg! Again, Worth the Drive Anytime!
Thank Again, Tony in Palmyra
Friendly and fast - vregenauer
No complaints the staff is friendly and the service was satisfying and accurate and the wait time was very short. When have an appointment or no appointment the fit me right in.
Waited on promptly. Answered questions about unrelated matte - Boilermaker
Great service friendly staff answered questions offered refreshments great prices prompt check in easy to set up appointments will definitely return and recommend this facility
Work on Communication - Elizajane6
I called several times about my vexhicle with no one answering the phone. That was a little frustrating. When the car was finished no one called me to let me know it was done. The work done was good.
2016 Chevy Malibu engine problem - - angryCustomer
Well I bought a 2016 Malibu Chevrolet in around Dec 2016 I believe which is not even that old. I was told it was brand new and it turned out to be a loaner that they sold me as brand new and mind you I am paying the car note which is a lot. Anyone knows if you were to buy a brand new car and as soon as you drive off the lot, its no longer new according to the dealer. a couple of months ago while driving the car suddenly gave me an error message on the dashboard which reads "engine power reduced" and I almost got into an accident since the car suddenly reduced power on its own and I was unable to speed beyond 40 miles. The gas pedal just stopped working and engine light comes on. I had to pull over and turn off the car for it to work again. Then it happened again and again . Now I took the car to Bachman for service on the 11th and told them of the issue. They say they would look at it and it would take about 1 to 3 hrs as they were busy . Now 7 hours passed and they left me a voice mail at 5 pm that they couldn't get to it and they would fix it in the morning the next day. Now its after 10 AM and no one called me back and when I tried to get them they just told me to come pick the car as they would have to order a part and they don't know when it will come it..when it comes in for me to come back and drop the car. If a car is not driveable why the xxxx would I want and go pick a car to drive home that the engine stops on its own and cannot speed and for me to drive back again to them with the same condition. You can bet this issue will not die as I plan to take my grievance to GM or the Bachman family and look into this with the Attorney General to see if a lemon was sold to me and a car being advertised as new which was really a loaner..I now regret I ever walked into Bachman. I am praying that my wife's Sonic which she bought there does not start giving issues as well. And they better not charge me for whatever work they are doing cause I will be fuming .
Not going to this dealership any more - psb
Not so good - Prior to taking my vehicle in for service, I inquired about taking competitor coupons. I was told they did not but the rep asked if I was military. I told him no, but there are military in my household. He told me to have them come in with me and bring their ID - I would get the discount. Upon pickup up my vehicle at checkout, they were not honoring their word. First they told me nobody was at the dealership to process the discount, then they told me they were not going to honor their word because my name did not match the military ID. I explained what happened and they said they couldn't verify what I said - pretty much called me a liar (rude and insulting). I asked them to call the rep that told me I would get the discount. They said they didn't have a phone number for him. I suggested looking in their employee file - they found a phone number, called the rep, verified my story, then proceeded to tell me it was a misunderstanding (like I was a liar and it was my fault some how).
No apologies, no sorry for the inconvenience, no sorry to take up your time, nothing...just pay us the $1,000.00 for services and move on.
Well, move on is what I shall do - to another dealership.
Tried to charge for a warranty repair almost $600 - Oger1960
Tried to charge me for work done on a truck with lesson 28,000 miles still under bumper to bumper warranty claim someone had to mess with it because bolts don’t come loose wanted to charge me Almost $600 for complaint of general motors argued with service manager never would tell me why they thought it had been tampered with
VERY POOR SERVICE DEPARTMENT - VIRGIL
2006 CHRYSLER STARTED RUNNING HOT. HAD IT TOWED TO JOHN JONES CORYDON .TOLD THE
SERVICE MANAGER TERRY SAID THAT THEY WOULD TROUBLE SHOOT IT AND GIVE ME A CALL .THEY TOLD ME THE HEATER HOSE WAS LEAKING AND I NEEDED A COOLING SYSTEM SERVICE I TOOK THAT AS A FLUSH. THEN FOUND I NEEDED A TIE ROD END AND A 4 WHEEL ALIGNMENT.I HAD THE CAR TOWED ON 02/20/18, DID'NT GET THE CAR BACK TILL 03/05/18. TOOK IT RIGHT BACK IN, BECAUSE IT STARTED RUNNING HOT AGAIN TERRY SAID THEY WOULD TAKE ANOTHER LOOK AT IT AGAIN. THEY SAID THERMOSTAT WAS BAD .DID NOT GET IT BACK TILL 03/10/18. THIS HAS COST ME FIRST TIME 1052.00 THE SECOND TIME WAS 282.00 DOLLARS AND ON 03/17/18 IT HAS STARTED OVER HEATING AGAIN. i REFUSE TO TAKE IT BACK TO THE JONES FOR A THIRD TIME.
Rip Off!!!! - Sundance
Our car broke down while in Henderson. Got it to Henderson Chevrolet for repairs. They charged us $650 for a new battery and alternator. They charged $250 for a battery that sells online for $125. They added on all kinds of extra charges to inflate the bill. I could have had the car towed the 60 miles back home and had it fixed there, for less than $650!
As Klein them to put screen on que system of my cadillac - John jones
Ask service dept to put a new screen on my que system in my cadillac since the heat made it spider web this weekend, said they wanted to replace the who system for 1700.00 dollars I told them I only needed the screen said if I wanted to purchase a screen somewhere else the would put it in but dis not offer to order me one. I had a mechanic in town put a screen in for me for less than 250.00 I recogn if you don't want spend the big bucks with them they don't want your business.
New Service Manager - Disappointed
I HAD a 2015 Buick Encore. When Bob was service manager, he listened to what I had to say. The "new" lady told me it would cost $100 to review to find out what my problem was. My vehicle was under warranty and I had never been treated like I was unwanted or didn't know what I was talking about. When I told her I would not have the vehicle after I left their lot, she said she could have a salesman show me other vehicles on their lot. She didn't seem to understand...if I had to deal with her as the service manager, I would never own another GM product. I had now owned a 2018 Jeep Gran Cherokee Laredo 4X4 for over two months. So you can quick sending me the reminders, because I wouldn't recommend your lot to anyone even if they knew you had the perfect care for them.
Crooked Service Department - TinaLouise
Must be where the name "Stealer Ship" comes from. Their service department is crooked. Bought a car from another Hubler dealer with one odd tire. We convinced them to let us give up the 3 "free" oil changes to get a matching tire put on at the Bedford dealer. First, the Bedford dealer had the wrong tire. So, they put the old tire back on. We had to come back later when the correct tire came in. In the mean time, the tire sensor lost connection with the car. We thought, " no big deal. It'll get corrected when they correct tire is put on". NOPE. left with correct tire and the tire monitor was still not communicating with the car. Took the car back again, only to be told we needed to buy a new sensor. We told them this happened when they took the tire off the first time and the sensors were all fine before that. They said they would look at it. All they did was switched tires. Now the opposite side sensor was going off. PRETTY SHADY. We reprogrammed all the sensors ourselves. Wonder why they don't want to just treat people right and make them want to come back because they trust the dealership to be fair and honest. We take our car to another Chevy dealer if we need service.
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
Horrible - Beth246
Sales sucked! They are so confused about what they are selling and doing! Service even worse!! My young pregnant daughter took her car in to have recalls fixed on it. Before going in car drove just fine. When recalls were done being fixed she had to go immediately to work and her car was shaking going 20mph. Came out of work and her tire was destroyed with two large punctures in the tire. Luckily she didn't have a blow out going down the road. Went to big m to talk about what happened and they pretty much blow it off said they never lifted her car, called my daughter a lier and said they had no part in it and it just happens sometimes.
highly recommend - dawne.diorio
I have taken my two POntiac Vibes there for several years and have always received excellent service including the price. They have been totally honest about everything and explained exactly what was needed and why. I think they do a great job