Best Cadillac dealership in this area! - michelej226
Here's what's most important to me in a Cadillac service department:
1. To be treated in a respectful manner as a fellow human being and paying customer;
2. For the dealership to hold to what they say in terms of estimated cost and estimated time for repair;
3. A reasonable price (coupons ROCK!)
Each time I have been to the service center at Les Stanford Cadillac, I have received all three, so this is MY dealership. Not only will they continue to service my current vehicle, but in a year from now (once this car is paid off), I will also give their sales center an opportunity as I'm seriously thinking about being brand-loyal now!
Way to go, Les Stanford service team!!!!
Top Reviewed Service Specialists At This Dealership
Chevrolet Service Advisor
Cadillac Service Advisor
Great 👍🏿 - Lady Cadillac
Top of the line service. I have no complaints. Looking forward to the next time I come. Will recommend this dealership to others. God Bless you all.
Beyond Expectations... Excellence in Customer Satisfaction - jrobert84
I took my vehicle in for service. A couple things I had concerns about on my vehicle and the Crestview team in service greeted me with smiles and made me feel very welcome at the facility. I am very picky with who I deal with for my vehicles and I have to say everything met and exceeded my expectations. Adam Stasik and Donna Labadie are awesome. I will always bring my business to you guys. I will now be servicing my ATS coupe and my CTS-V with you :-)
Awesome Customer Service and Extremely Friendly! - SS_Chris
Steve’s European treated me with the greatest amount of respect and honesty. From the moment they answered my phone call to set up the appointment I knew they would be earning my business. Not only is my vehicle domestic but it has aftermarket parts that can make it quite difficult to work on. JD was my service advisor and he assured me that this would not be an issue. I was greeted promptly upon arrival and JD had me all checked in and ready to head out in just a few minutes. They had everything taken care of quickly and with expert care. They even went above and beyond to take pictures to show me what modifications they had made before and after. I will definitely be using their services in the future. Thank you all!
maintenance work - SRX
Very pleased with the handling of my maintenance work on my vehicle. Angus, my rep. was very good at his job and professional in every way. Can't beat the service at this dealership............5 STAR.
Terrible Service Department - justnmjohnson
Do not give these guys your business. I had to bring my car back to their service team 4 times within 10 days. These “professionals” barely fixed my sunroof, and then gave my car back with a hanging drivers side Pillar Cover & two busted clips. Also my drivers side seat belt wasn’t functional, and there were footprints all over the insides of my doors upon receiving my car back. I guess they didn't expect me to notice or something... Definitely not the experience that I’d expect from a name brand Cadillac Dealer. Zero attention to detail whatsoever.
As if that wasn’t bad enough, they completely failed to look into my reoccurring check engine light issue as I asked them to. They simply cleared/reset the code and told me there was nothing else they could do to look into it at that time..... Not even 15 minutes after getting my car back, my check engine light was back on upon pulling into my driveway.
This happened for the next 4 visits back and forth to the dealership over a week and a half span. They would tell me to come pick my car up, then I’d be bringing it right back to them the following day due to the same check engine code. 4 times!!!
This was my FIRST and ONLY experience with a Cadillac Dealership and I don’t think I will ever return to this location. I was never apologized to, or even compensated in any way for the countless trips back and forth because of their lack of attention to detail. I also took my car to them with a full tank of gas, and received my car back nearly on empty. After the experience I had, I sent an email to my service agent- and never received any response whatsoever. Worst customer service experience ever.
2 failed engines and numerous Electrical issues on lease - Sickofit
This dealer is incompetent and u professional. They do not return calls and have no regard for the substandard care they sell and lease. Leased 2013 ATS. 4 cylinder. Needed a. new motor at 15000 miles and then again at 180000. Cue was also a failure. In the shop for weeks. Loaner ATS failed and the dealer did nothing. I had to call them back every time and car can't be fixed Would not recommend GM or this dealer to my worst enemy.
Service department accuses everyone with fraud. - Dis satisfied costumer
Bought a used 2010 Escalade hybrid. And bought the mileage plus 2 year bumper to bumper warranty. Within one month driving the truck it got stuck in drive. Had it towed to prestage Cadillac where I bought it. There was slush and snow packed up under it. My road had a foot of slush in the subdivision streets. I got up and I took my kids to school and drove back through those streets. About 4 miles of back roads to get to school. Service department accused me of driving in snow drifts. I'm a 50 year old man. I do not drive cars in snow drifts. Then he said it was probably your son. I said sir! My son is 12..the shifter rod came off.. Had to fight like hell to get them to cover it. What a headache. I did nothing inappropriate with the truck at all. Now 8 months later me and my wife drive it to Motor city casino. No noise, no lights came on, no sign of any problems when we parked at about 8pm. We came out of the casino at around 11pm and started the car. It mediately started missing real bad as soon as I started it. And when in reverse it sounded like the engine was coming apart. Wasn't drivable. Called a tow truck who came out right away with two trucks. One to get it out of the garage and into the street and the other flat bed to get it to prestage. I went to prestage in the morning to let them know it's there. They told me I have to sign that I'm responsible for a $120 charge to look at it. If it's covered they will pay for it. Three days later they call and say it's not a simple coil. They need me to sign for another $480 to take the top of the motor apart to see what's wrong. One day after that they call and say they need me to ok $2000 more to go deeper in the motor. WTH! So I needed a loner. So I drove down there and they needed the insurance papers which were in the Escalade. So we went in the shop and he lowered the truck on the hoist for me. I noticed nothing underneath was taken apart and when he lowered it. The only thing off the motor was the plastic cover that sits on the injectors. $480 was supposed to take it apart and it wasn't even touched and they asked for a 2000 dollar signature to go deeper.. Very fishy!! I tried to ask the service manager about it and completely blew me off like I was no body. Now they are saying the oil looks too new. That I ran it out of oil since I changed the oil last and put oil in when it was broke down at the casino at 11pm at night in Detroit! Assuming I checked the oil and walked the streets around the casino for Mobil one oil at 11pm at night before the tow truck got there and towed it away. Completely ridiculous ! Trying to find any way they can to not warranty it. Turns out a lifter collapsed. They make me feel like a criminal there. So I have a car I bought 8 months ago with a motor all apart that they are trying their best to not warranty. This was my first Cadillac. Probably my last. I've bought fords all my life. I have an expedition that I put 250,000 plus miles on it. I change the oil in that one myself too. Runs like the day I bought it and pull the dip stick on it..oil looks like brand new. I change that one every 3000 miles. Body is rusting so I bought the wife another car. The Cadillac. Ford always treated me really good. I'm a criminal to Prestage Cadillac. Can't sleep at night now for fear they won't cover thousands in repairs. Some warranty!! Supposed to make you feel safe from this... 16 days. Still don't have my truck back. Waiting on insurance to come out and make a decision. I'm so sick to my stumach now I want to throw up.