Vehicle service - tk
I purchased two vehicles here in 2014. Service has been excellent any time I have needed it. A cruze, and a Impala. Any recalls have been taken care of with an appointment.
Top Reviewed Service Specialists At This Dealership
Difficult diagnosis and repair of 2000 Corvette electrical i - Debra
Service advisor very knowledgeable and professional. Felt he was looking out for me and kept me updated as to the status of the car. Electrical issue was hard to diagnose and felt the car was in good hands with the mechanic and service advisor. They were able to fix the problem for me. Highly recommend both of them. Even had to look to eBay for the part as no longer manufactured. Went above and beyond.
Quality work, excellent customer service - Turbo2014
Pat and Illyana are great! Very accommodating and knowledgeable. Whenever I take my car there I know they will be able to help me out, with either preventive service or any other issues!
Body Shop Manager
Assistant Body Shop Manager
Best service in southeastern Michigan - Corcat
I called to get an oil change and Shelly got me right in, greeted me at my car door with a big smile and expedited things so fast. Everyone was super friendly, the waiting area was really clean and the owner, Debbie Crispin was awesome. I would highly recommend Bill Crispin CHEVROLET.
Service is the best - Autumnoaks
Jason is the best service representative at Buff Whelan. He is very detailed and courteous. Jason always calls with the status of a repair and he follows up to see how the vehicle is performing after the repair.
Stuff Happens! - Prjacobs67
After discovering a strange metal rod in my tire, I called my car dealer, Steve Adams at Mark Chevrolet. Since it was time for my oil change, Steve had me come in for both. The oil change and new tire took no time at all! I really appreciated the nice people there, especially Steve! He always makes me feel like a VIP!
Very helpful, great experience - Alynn15
Don in parts helped me so much this morning. I was very nervous when I first walked in but he made me so comfortable and explained everything so well. Thank you Don!!
2017 Colorado - DLF
Duane was knowledgeable, friendly, and kind. He kept me informed throughout the time my truck was in service. I appreciated the fact that he treated me with respect and I'm happy to work with him in the future.
Excellent - Chevy1014
Whole process was smooth. I was informed at the time of setting the appointment that the shop was behind and reminded at write up. Confirmed that it was ok as I had made a reservation for a loaner vehicle. I was informed of the progress while my vehicle was in the shop every day and notified once it was ready. Picking up my vehicle was quick and painless.
For all the good people at Bowman Chevrolet . - Halldoug5675
Dom and the rest of the guys that took time to get me a Chevrolet Silverado a very nice truck also the hard work from Dom for taking his time back and fourth across the street doing all the right things for me to purchase a vehicle.I personally would recommend anyone to buy or lease from you .
Joe Lunghammer Is The Best! - Lyoness723
I bought my 2012 Chevy Impala brand new from their dealership and I’ve had nothing but great experiences with them. They always take care of my car. So if I could give them 10 stars I would.
Best Cadillac dealership in this area! - michelej226
Here's what's most important to me in a Cadillac service department:
1. To be treated in a respectful manner as a fellow human being and paying customer;
2. For the dealership to hold to what they say in terms of estimated cost and estimated time for repair;
3. A reasonable price (coupons ROCK!)
Each time I have been to the service center at Les Stanford Cadillac, I have received all three, so this is MY dealership. Not only will they continue to service my current vehicle, but in a year from now (once this car is paid off), I will also give their sales center an opportunity as I'm seriously thinking about being brand-loyal now!
Way to go, Les Stanford service team!!!!
Chevrolet Service Advisor
Cadillac Service Advisor
Check up of the car for a trip from Michigan to Texas - WhiteGhost
Keith and his team did a excellent job checking my car
No car problems so far and I am in Texas. The kind of service I get from Keith and his coworkers is the reason I come to Feldman of Novi. Even though I live in Royal Oak closer to another. Chevy dealership
Engine warranty work 2015 LTZ Impala - Nope
I had a noise coming from my engine and had the car towed to the dealer. They did a.diagnostic test and called me with the results. Everything was covered under the powertrain warranty. I got a loaner car and was caked when my car was ready. I have had the car now for 2 weeks and it runs like brand new at 77000 miles
Honest, caring and professional staff - Deborrah Stallworth
Everyone from the time you sign in made me feel at home. I trust the staff with my car. Everyone wants you to be comfortable, offers coffee and assures you that you will be taken care of in a timely manner. They always update you on your vehicle by text or verbally.
Excellant! Over the top. - Avation Pilot
The Dealership takes every opportunity to exceed my expectations. I am always greeted by name and the service department always looks up coupons to assist me.
Wonderful - AZ
Almost zero wait time taking my car in or picking it up. Staff was very friendly.
Jim Castiglione checked to make sure I was still under warranty and got back w me in a timely fashion. Andrea was very helpful in making sure any recall needed to be checked on while my car was being serviced. Both were very friendly.
Service Recommendation - Wgator
Why is automobile service such a pleasure?
GO to Feldman Chevrolet of Highland, always professional, helpful, courteous on every visit.
Highly recommended. Plus the popcorn is free.
Awesome Customer Service and Extremely Friendly! - SS_Chris
Steve’s European treated me with the greatest amount of respect and honesty. From the moment they answered my phone call to set up the appointment I knew they would be earning my business. Not only is my vehicle domestic but it has aftermarket parts that can make it quite difficult to work on. JD was my service advisor and he assured me that this would not be an issue. I was greeted promptly upon arrival and JD had me all checked in and ready to head out in just a few minutes. They had everything taken care of quickly and with expert care. They even went above and beyond to take pictures to show me what modifications they had made before and after. I will definitely be using their services in the future. Thank you all!
Great Customer Service - girlwhoreviews
Always treated like family by the sales and service departments. 2 cars in and unknown amount of family and friend have also bought and been serviced here.
As dishonest as they come - Sally Hoskins
From the beginning, Matthews-Hargreaves acted with dishonesty. We took our car in for a repair and the verbal estimate was $2500. The service guy, Tom Kaiser, said he was going to reach out to GM because they hadn't been diagnosing the root cause, they had only been fixing the symptoms...Because we had this SAME repair less than two years prior, we asked for our records. I was told they were given to us when they weren't and then the person that told me that blocked my email. It took a ridiculous number of phone calls and emails to get the records and when we did receive them, there were only three. I asked for the rest and we were told that they were purged from their system. When I explained that they weren't in compliance with the law if these records were indeed purged, suddenly they were able to give me the rest of the records.
I compared the repair records to the reports on Carfax and they didn't match. Two were incorrect and one was missing completely. When I asked about it, I was told, by Matthews-Hargreaves, that the dealership isn't responsible for the accuracy of what is reported to Carfax. In addition, I was told that GM was providing the information, so it was their error. It bothered me, because I paid $2500 for a major repair that was listed as "checked system" on the Carfax report. So...did I pay for a repair that didn't happen? It seems so, since they wanted me to pay for that same repair again!
Next, I wanted my estimate in writing. It took over a week from the verbal estimate, to get a complete written estimate from the service manager, Rob Morris. During that week, I was given a partial estimate with two dollar amounts for the repairs, but nothing broke down labor or the cost of the parts. Getting that information took several more days. Once I had the full estimate, I was verifying the parts online and discovered an incorrect part number. When the correct part number was finally given to me, it was at a markup of over 620% of what I could buy it for online.
In addition, when I received the written estimate, it was given to me and I was told that if I wanted to complete the repair, I was required to give my driver's license number, the last 4 digits of my social security number and pay in advance for the parts. If I didn't want to move forward, which they highly recommended I go elsewhere, I needed to have my car off the premises by the end of the following business day or it would be removed.
I was outraged at this. I contacted the EM, Lisa Austin. She pretended to be interested in working with us to resolve this issue, but it seemed her main motive was to sell us a car. When we met in person to discuss my concerns with the service department, her first question after the hellos and how are yous was to ask if I liked my car and if I was interested in something new. I explained then that I liked my car, wanted to keep it and wouldn't be going through this if I wanted a new car. At this meeting, the GM, Walt Tutak, acted as if he never heard of me, even though I emailed him multiple times.
The point of this meeting was to discuss these issues. My car was supposed to have been repaired in June of 2016 - we paid $2500 for it. The following summer (September 2017), we had the same symptoms and this time Matthews-Hargreaves "cleaned" the injectors for $200. Then, six months later, the injectors along with the catalytic convertor needed to be replaced again!!! They blamed GM for the injector problems. It was a faulty design by GM, according to Matthews_Hargreaves. During this meeting, it was acknowledged that the bad injectors could cause a problem for the catalytic convertors...coincidentally, after Matthews-Hargreaves replacing my injectors and then claiming to "clean" them, my catalytic converter also went bad.
We allowed them to look at my car again for a thorough diagnosis (even though I thought that was why we brought it in to begin with). They had my car for a week. They said the original estimate still stood, along with a list of all of the other problems. We wanted to discuss this further so we agreed to meet the following week. Lisa Austin decided not to come to that meeting and Walt met us with a new car salesman trying to sell us a car.
I explained that we never said we were buying a car, that we said we were coming to discuss our options. Walt acted surprised (even though he was on the call, he said he didn't remember talking to us) and took us to his office. He admitted that the cleaning of the injectors for $200 shouldn't have happened and agreed to refund that, but couldn't agree to refund the original $2500 repair that was listed on Carfax as "checked system" He did say he would look for some service reports regarding the engine and get back to us. When he did, there was, of course, nothing that they could do (or would do).
While they had my car, I used their estimate to contact their parts department to request pricing on the parts listed on the estimate. Would you believe that I could walk in off of the street and pay LESS than what the service guy wanted to charge me? How? Why? I asked Lisa and her excuse that it was GMs "pricing matrix" - it was GM's fault that Matthews-Hargreaves wanted to charge me $204 for the same part that I could buy for them for $79. IT WAS GM'S FAULT THAT THEY WERE CHARGING TWO DIFFERENT PRICES.
Even after all of this, my husband agreed to come in and talk to them about a new vehicle. Walt and Lisa set him up with their BEST guy. Their best guy wanted to trade in our car, keep all of the money and still charge us more on payments than any other dealership in town. That was their idea of helping us out. He didn't ask about incentives, look for incentives, he just gave us a price that required more than 3X the advertised price down and more money in payments. No thank you.
Lisa decided that because I kept asking questions that they wouldn't answer that I the customer that will never be happy and she said she quit responding to me because we I would never be happy no matter what she did for me. She said we came to several agreements and I kept turning them around. I asked what agreement I ever made and she couldn't answer.
I went to another dealership and I explained the high pricing that we were getting from Matthews-Hargreaves and he said that it looked like they must have increased the MSRP on the vehicle in order for the monthly payments to be what they were, with a down payment as much as they were taking.
So...not only did the service department try to raise the prices on us, so did the sales department.
In addition, they blocked me from posting to their Facebook page. This is specific to me only. They didn't like the review I left or that I was commenting on other reviews.
I recently noticed that they are using their own salespeople to inflate their ratings on Facebook...the last reviewer to give 5 stars works there. Just another example of their dishonesty.
My experience with Ed Rinke is horrible everytime . - sanders50
I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done.
Body Shop - MaryB
Everyone was friendly, helpful and informed me about the process. They exceeded my expectations. Car looked like new again. I highly recommend Hamilton for service and sales.
Read before getting service done - Kristy Reviews
Unfortunately, I have experienced first hand that this place lacks integrity and is strictly run by greed. I brought my car in this place due to the fact of it leaking windshield washer fluid and it having a manufacturer's extended warranty. Believing that it would be fully covered, I trusted this place to replace the part with labor included. Sadly, that was not the case at all.
The person at the service department did tell me my car was covered as long as it was a manufacturers defect. I agreed and signed for my car to get checked out.
Later, when it was time to pick up my car, she announced that the car part would not be covered stating that the mechanic claimed a rock most likely hit the washer reservoir so it was not the fault of the manufacturer. She told me I could pay approximately $120 out of pocket to replace the part and cover labor fees. With me not expecting to pay so much, I decided to decline. I did however, have to pay $58 for them to look at the vehicle.
Thankfully, my dad who is a mechanic, told me to purchase the part online for $25 and he would replace it for free. I did just that and a few days later found out just how wrong the dealership was.
While my father was replacing the part, he observed the shield that completely covered the washer fluid reservoir was fully intact, no damage at all. How could a rock bypass the shild that coveres the part and hit so hard that it cracks the washer fluid bottle? Its basically impossible and is for sure a manufacturer defect. It was then that I knew this dealership is a total scam who takes advantage of people who dont know any better.
I know this place was just expecting me to pay the $120 so it would be easy money for them but I am SO glad I didn't. Needless to say, this place still got away with me being out $83 ($58 labor fee and $25 for the part.) I really hope the money they got out of me was worth them now losing business from myself, my peers and anyone reading this post. Before going to this place, go somewhere thats honest. Your time and your wallet will thank you.
Poor customer service - Yvonne32018
I took my car in for service and warranty work. They had it for a few days. Did not repair the problem. I got it back dirty inside and out after I called and said clean and prep my car before I arrive to pick it up! Someone went in the glove compartment and my trunk searching. They searched through a black bag I keep in the trunk for emergencies. WHY! Left everything loose in the trunk. It appears like sabatage to me. Everytime I take my SUV in I have a problem. Clearly they don't want to do service on this SUV because it's warranty work and they don't get paid! Talked to the service manager who was antagonistic and down right rude! He called me, I didn't call him. They stand around and stare at me it's kind of creepy! I don't have to be friendly just do your job and fix my little SUV! OnStar has this as my preferred dealer so when appointments are made by them I am forced to come to James Martin. Last time I was there some girl asked for my key, she never said who she was. People standing around doing nothing with too many customers waiting for service breeds chaos and unhappy employees and customers. No organization. You want good reviews then you do good work!
Terrible phone etiquette - Customer
I called the service department because a light was out on my newly leased vehicle and spoke to Brandon. When I tried to make an appointment and without any explanation Brandon demanded the vehicle needed to be brought in sooner and I had to leave it at the dealership. Really??? Being that I work full time and don’t have the luxury of leaving at any time I asked to speak to someone else so I could understand their process more clearly. The second gentleman on the phone (unfortunately I cannot remember his name) was much more friendly and explained why they needed the car for a few hours.
Please Mike Savoie, give Brandon some etiquette training. You are not the only dealership around and etiquette goes a really long way.
Service dept blunder - Chris k 123
I took my car in for recall service told I would have to leave for 2 days shortage of repair people called me day ahead to confer appointment they should of told me then of there problems would of rescheled and not take a day off work this won’t be a dealer I will buy my next truck from .
service gone wrong - dbanks
I have had my car for only one year and already I have had a head gasket replaced, rack and pinion replaced twice, front wheel bearing and hub replaced, steering gear replaced and fuel sender assembly replaced. Furthermore, I have complained on several occasions about my transmission having issues and each time they told me that they couldn't find a problem. Now that my transmission has finally gone out "THE DAY AFTER GETTING IT OUT OF THEIR SHOP" with no warranty might I add... I am stuck with the cost of repairs and GM is only covering %55 which is not right because I informed them about this problem LONG before my warranty was up. Signed, Extremely Dissatisfied Customer