Service - tmyers
No matter who I deal with at Simms, they always take care of my issue. The service department does an excellent job, would highly recommend to anyone.
Top Reviewed Service Specialists At This Dealership
Garbers excel in customer service and followthrough!!!!! - Tammy G.
Garber's have never failed us yet They always give us that 'We stop what we are doing and take care of you.' Though that isn't totally correct, as they care about all their customers, we are made to feel like we are part of the Garber family. We feel very comfortable with the dealership's approach and they do not stop at the sale, but continue through with whatever they can do for you. Again, a big shout out for our salesman, Jeff Pacholka, he makes it happen, and in service, Nathan Radcliff and Rob Jablonski.. Thanks Garber!!! You are the best!!!
5 stars - cleaning kim 888
I always enjoy saying hi to Ryan and Adam very cool guys Adam is my fun he cracks me up I always get polite service there I recommend going there. congrats to Adam for becoming salesman tell him hi for me and Ryan also
Made it right - Angry mom
I recently made a review about how mad I was that we got sold a Jeep with a lot of issues. Schafer went above and beyond to fix the issue. Jared and Dave were nice to work with. They corrected the issues and went out of their way to make it right. Thanks guys!
Overall very disappointing - Scarlet
Service was okay. Couldn’t do what my Car needed. I had a warranty and they changed it after I had to get something fixed. Very poor customer service on the salesman end of the deal. He sold the car and didn’t worry about me after having to come back twice for what is now seeming to be a lemon. Would not recommend this dealership to anyone. They are inconsiderate and only care about their checks, not your satisfaction.
Condescending, go in for a fix, end up with more broken! - Gwendlyn
Renee and Dave were highly disappointing. Our entire experience there has been frustrating and full of condescending behavior. They have created more issues for our vehicle and have the nerve to become irritated with us for wanting them fixed, the right way. The employees there have made light of issues we've had or said they do not exist even though we have video/audio/image proof. Long story short, Burt Watson service department has wasted our time (it is incredible how much time they've had to fix things and we would pick up our vehicle and xyz hadn't been worked on or parts ordered even though they should have been prior to us dropping the vehicle off) and treated us as if we have done something wrong consistently, whether it has been a issue under warranty or a whole new problem they created on our vehicle they are behaving as if they're doing us a favor and they've reached their limit with us, we should just suck it up and deal with a vehicle that has broken parts, whatever it may be because we've brought the vehicle in several times now. We cannot recommend this establishment especially the service department. They may come across as nice the first time, but the visits after that are not so. We've been extremely patient, when you treat people like this- people will write reviews Burt Watson! Also, you never know who knows who... things get back to customers that your employees have said while working on their vehicle.
Sadly, the employees don't care about consumer... - bravoeco2go
Sadly, the employees don't care about consumer satisfaction or happiness. It is really sad when Graff's employees tell me that we care about my business, in fact the worst thing is when they see me leaving mad they laugh, This is very poor services and bad experienced in my life.
Service department - Servicerick789
This is the most awful service department ever! They schedule an appointment and leave your vehicle on the hoist and not a service person around, then if you ask what's taking so long to do a simple job of changing a filter they tell you they are slammed! Why make an appointments if your going to sit for hours waiting. Second time this happened, never again. Will NOT recommend to anyone. Maybe you need some service department training.
Poor Body Shop - Notgoingbacktomoores
Right off the bat I will clarify the only good thing at this place is the experienced painter.
I have never dealt with any place quite like this place. The vehicle took 28 days longer than I was told it would take. They did not replace the custom accessories with the same design, but only what the body shop manager wanted.. vehicle assembled sloppy. Would not work with insurance company who was willing to pay for correct parts. Beware of this place, not the only one who is regretting having work done here.
Steve Brock and the Body Shop Team are #1 - Pam
After gathering three estimates I selected Randy Wise's Body Shop for my recent car repair and I am very happy I did. When I entered the body shop I received a friendly welcome from not one, but three employees. From that moment on my experience was very pleasant and smooth. Steve offered me the option of leaving my vehicle at that time or a time more convenient for me. A loaner car was provided and my vehicle was ready before the promised date. Steve and his team are friendly, helpful, and knowledgeable...I highly recommend Randy Wise's Body Shop Team for your collision work!
Very trustworthy, honest and helpful. - Driver Bob
Will not find a more helpful group.They are all courteous and professional, yet give you the welcome that we all look for at a business.
Had Sasha Stikeleather when checked the vehicle in. She... - HannahB
Had Sasha Stikeleather when checked the vehicle in. She was very nice and friendly. She told me about all the options and some other things that would be recommended for my vehicle while i was there. Bradley McNally worked on my vehicle and he was very fast and got the job done! I didnt even need to take the shuttle service anywhere because my vehicle was done before I knew it. There is a nice customer waiting area with magazines, tv with coffee, tea, etc. Overall I rate my service as excellent! Thanks to all who helped me and worked on my Traverse : )