Dishonest dealership- don’t trust them! - Andi
On 10/22/2018, I purchased a 2016 Buick Enclave from Bell Wasik. Once I got home and was looking over the paperwork, I saw that they lied about the car fax, said the vehicle I was purchasing had nothing on the car fax except a second title. Actually, It was in a rear end collision but they chose not to disclose that, even when directly asked about the car fax. When I called them and said what the heck?! Trisha said, “well at least it was a rear-end collision and not the front end where the radiator and engine is at.” Wow. Really?! I told her that should’ve been my choice to make, and that lying about the Carfax is illegal. She said she would have one of owners call me. I called them daily, because neither owner called, I left messages with the secretary or whatever she is asking her to have them call me. Eventually I got a voicemail from Ryan saying call me back, have me paged if I’m not available. Again I called several days in a row of course he was never available even when I had them page him and of course, he never called me back.
After driving the vehicle for a couple days I realized at night, there are two chips in the windshield that I could only see at night when I go under the street lights, the lights reflect off the chips creating a line that goes across the driver side windshield. Awesome... At first I thought it was the ambient lighting in the vehicle reflecting onto the windshield but no.... I’m sure they’ll try to tell me that that wasn’t there but it was, they can ask Pam, the previous owner...
They advertised the vehicle as certified, but of course they didn’t sell it to me certified, instead they sold me a $3100 warranty. When I questioned Trisha on this she said, “we went with what was the better option for you Andrea.” How is paying $750 To have the vehicle certified versus paying $3100 for warranty a better option for me? I’ll tell you why~ because they lied and they know they cannot sell a vehicle as certified if it’s been in an accident.
I’m still waiting to hear from Ryan, after several days with no response I filed a complaint with the Better Business Bureau, they contacted me after several weeks and said the dealership did not respond so my case would be closed and it would show on the Better Business Bureau website as “the business did not respond.”
This was not the first vehicle I (or my family)bought from them, I thought I could trust them but I was stupid and should’ve known better than to trust a dealership or a sales person. Every time I drive this car I am angry, angry, angry because I was lied to, and I’m reminded of it each time the streetlight hits the chips on the windshield.
As a nurse, I tend to see the best in everyone and trust that people have good intentions. But I was wrong and even when I contacted them, they still won’t contact me back, which is just shady and horrible business. It’s sad because I went with Bell-Wasik because my step brother went to school with the owners as well as Trisha, the saleswoman, and he said they were good people. Good people don’t lie...
My advice is don’t buy a car from Bell-Wasik BUICK GMC, they are dishonest.
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