Awesome Experience - DunkinC
I was so scared to get a new vehicle but Renee reached out to me and immediately began working on my new vehicle. Todd Richards was my salesman and Rick was also involved. I had a very good experience and I don’t feel lied to. I drove away in my dream truck and my smile says it all. I highly recommend the individuals that I worked with.
A Great Experience - andrea45
Mr. James Mochen and Mr.Tim OKeefe did a excellent job selling me my new GMC. They were professional, Pleasurable, knowledgeable and a pleasure to deal with. I would recommend them to my friends and family
Employees dealt with; James Mochen and Tim OKeefe .
Buyer Beware - highlandfam
We bought a car from Randy Wise and were told, explicitly and repeatedly, that there was a wiring issue that would not at all affect the performance of the vehicle. Fine. We were also told that a number of repairs and a general tune up had been completed. Excellent. No reason not to believe them - we were buying a ten-year-old vehicle so surely they would want us to come back in a few years when it was time for another trade.
When I brought the car in for service less than a year later, we were told our car needed several thousand dollars in repairs and that the exclusion warranty we thought we'd purchased would not cover any of it. I took the car elsewhere and the mechanic discovered that the spark plugs were original to the car and two of them had seized. So, either Randy Wise lied about their tune up and vehicle inspection report or they did such a bad job that they left degraded spark plugs to break on me down the line. Which they did.
Just perfect - AnnieB
Service is great!!!
Steve and Kelly are always very accomodating.
Haydin and Pete answer all my questions and I always feel reassured when I leave.
I would recommend to any and all.
Truck repair - 123456
Truck was repaired in a timely manner. Vehicle runs great !! I will return for any other work I need and will buy my next truck there also.
Bad oil change experience - Jeff123
Called an made an appointment for 5 days away. Showed up early and had to wait for over an hour for them to start the oil change. The service took approximately another 40 minutes to complete. What's the point of making an appointment for service if it can't be kept within a reasonable time frame. This is the second time I've made an appointment and it wasn't honored. Never again will I get service for any of my 6 vehicles at Al Serra.
Misquoted and charged $75 more than was told. - Fordoilchange
They gave us a quote the day prior on changing a fuel filter and then charged us $75 more to change it, took over an hour, and didn’t really know what they were doing. For a simple oil change they are fine and nice enough, but for any real work we would not recommend.
Lifrt Gate Lock Out - No Thank You
It the cold snap in early February, our back lift gate on our Buick Enclave would not open. we took it back to the dealer. They did not know why the gate would not work. After a little research, they and we learned that at zero degrees or colder, there is an automatic computer lock out of the lift gate, so it will not open. The electronic manual, stated this was to prevent damage to the motor and gate. we all learned something, while enjoying their waiting room, TV and a cup of coffee. They were pleasant o deal with.
QuickLube Oil Change.. Great Service! - Justin Cowell
I took my truck into the dealer for an oil change, They're QuickLube service center was fast and efficient. I also had a tire off of another vehicle that I brought in with me that had a hole in it, they had the tire guys fix it while I got my oil changed so I didn't have to wait long at all. Highly recommend and I'll be back for my other oil changes and any service needed!
Dishonest dealership- don’t trust them! - Andi
On 10/22/2018, I purchased a 2016 Buick Enclave from Bell Wasik. Once I got home and was looking over the paperwork, I saw that they lied about the car fax, said the vehicle I was purchasing had nothing on the car fax except a second title. Actually, It was in a rear end collision but they chose not to disclose that, even when directly asked about the car fax. When I called them and said what the heck?! Trisha said, “well at least it was a rear-end collision and not the front end where the radiator and engine is at.” Wow. Really?! I told her that should’ve been my choice to make, and that lying about the Carfax is illegal. She said she would have one of owners call me. I called them daily, because neither owner called, I left messages with the secretary or whatever she is asking her to have them call me. Eventually I got a voicemail from Ryan saying call me back, have me paged if I’m not available. Again I called several days in a row of course he was never available even when I had them page him and of course, he never called me back.
After driving the vehicle for a couple days I realized at night, there are two chips in the windshield that I could only see at night when I go under the street lights, the lights reflect off the chips creating a line that goes across the driver side windshield. Awesome... At first I thought it was the ambient lighting in the vehicle reflecting onto the windshield but no.... I’m sure they’ll try to tell me that that wasn’t there but it was, they can ask Pam, the previous owner...
They advertised the vehicle as certified, but of course they didn’t sell it to me certified, instead they sold me a $3100 warranty. When I questioned Trisha on this she said, “we went with what was the better option for you Andrea.” How is paying $750 To have the vehicle certified versus paying $3100 for warranty a better option for me? I’ll tell you why~ because they lied and they know they cannot sell a vehicle as certified if it’s been in an accident.
I’m still waiting to hear from Ryan, after several days with no response I filed a complaint with the Better Business Bureau, they contacted me after several weeks and said the dealership did not respond so my case would be closed and it would show on the Better Business Bureau website as “the business did not respond.”
This was not the first vehicle I (or my family)bought from them, I thought I could trust them but I was stupid and should’ve known better than to trust a dealership or a sales person. Every time I drive this car I am angry, angry, angry because I was lied to, and I’m reminded of it each time the streetlight hits the chips on the windshield.
As a nurse, I tend to see the best in everyone and trust that people have good intentions. But I was wrong and even when I contacted them, they still won’t contact me back, which is just shady and horrible business. It’s sad because I went with Bell-Wasik because my step brother went to school with the owners as well as Trisha, the saleswoman, and he said they were good people. Good people don’t lie...
My advice is don’t buy a car from Bell-Wasik BUICK GMC, they are dishonest.
New Car Sales Manager
McDonald GMC Cadillac
Sales & Leasing Consultant