Mike Dunn was a excellent salesman to work with. - One cool custmer
The experience was one of the best. Took my son to pick up his car from the auto body when my son found a truck he liked. Talk with Mike and he was very helpful. I would recommend doing business with Mike in the future. Thank you for making my son first truck experience at dealer great.
Top Reviewed Specialists At This Dealership
great service! - james d conerd
when i purchased a car from birdnow the salesman cary was fantastic. made the whole process easy...and the service department is the best ive ever seen!! no matter whether you walk in the front door or the service door the staff makes you feel like your number one!! ive never seen a business do such a great job in customer service and customer care.!!
Super expert service. - Les
The service advisors are very friendly and do a good job of keeping me informed as to the repairs being performed. It was easy to get a service date scheduled. The service manger, Gary Roll, runs a quality department and really tries to satisfy the customer. I highly recommend the service department to any one.
Great experience - PDD
They didn't have the auto I wanted, but they worked to get it, and bring it to Grinnell. Then they added what I wanted. , Doug was great, patient, kind and considerate. The owner (Steve Link) came out, thanked me and shook my hand! I was quite impressed!
Helpful customer service - Jess
Megan and Andy in the service department were very friendly and very helpful! They got me in right away, managed to find me a loaner car last minute so I could get to work, and got my car fixed in a timely manner. I will definitely be back.
A BUSINESS DESTINATION WORTH THE TRIP! - Schreier4866
We were looking for a Ford Edge Titanium. We had planned to go to our local dealership today to possibly purchase one that was advertised online. However, the vehicle had recently sold and was no longer available. After a brief online search we found another one at Bill Colwell Ford and went to check it out. We knew nothing about this dealership. David, our salesperson, was exceptional. He was knowledgeable, informative, and provided a seamless transition from the beginning to end. Kate, in finance, was great to work with as well. She did the background work and had all the financing information organized and available for our decision making and eventual purchase. Everyone else behind the scene kept the process flowing smoothly. Within 3 1/2 hours we are on our way home driving our new vehicle. Bill Colwell Ford is BUSINESS DESTINATION worth the trip. Thank you!
Got a great vehicle at a reasonable price. - Obie Tater
We really love our new used Hyundai Tucson. Paul Bixby treated us very well. This is my 5th Hyundai from this dealership and I do recommend it. I traded in 2 older Hyundai vehicles for this newer one. My only issue is that management refused to give me the ‘good condition’ trade in values per Kelly Blue Book. They seemed to value profits more than fairness and appreciation of loyal customers. Next time I will sell my trade-in myself to get a fair price.
Not a waste of time - jody911
Purchased my car from Gene Lorsung at Junge Center Point. Should have gone here first and saved a lot of anguish and time. Not only did he bring my car from North Liberty he spent the time answering all my questions he also showed us the features on the car. He listened to us when we advised we had other financing and was very professional about it. No pressure for us and reassurance we made the right choice. Thanks Gene for making this so simple. My recommendation would be to start here. You won’t be disappointed
Service Department - Debbie
Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.
Purchasing the pickup was a good experience. I drove 2... - jerryander
Purchasing the pickup was a good experience. I drove 2 1/2 hours from Mankato, MN twice. I was given adequate attention. Overall I am very happy with the truck.
However, there were two minor issues that I called about resolving - things I discovered they were made aware of by the previous owner when it was traded in. It has been THREE MONTHS since I called the first time. I have called a total of five times with assurances that I would be called back with status. I have yet to receive a call back. My experience with service after the sale has been horrible.
Horrible Experience - blam66
My wife and I bought a car from Pinicon in Independence, Iowa, but it wasn't until after we had signed the papers and handed them the check when they told us the transmission had recently been changed. They also told us it comes with a life time warranty. Needless to say we started having trouble with the transmission and the engine light was coming on within 6 months of buying the car, so we gave them a call and setup a time to bring it in. Once there we sat an waited for over an hour until the guy from the shop finally comes out to tell us it is a wire rubbing next to the transmission that is causing all the problems and it will take just a few minutes to fix. They fix the wire and then hands me a bill for $171.74 and tells me it is all labor charges. A wire the shop manager said would take just a few minutes to fix and should not have cost us one cent. They sold us a piece of crap and the service agreement for the life time transmission is a joke! I will never return to this dealership!
“TERRIBLE CUSTOMER SERVICE AFTER THE SALE” I purchased... - customer14
“TERRIBLE CUSTOMER SERVICE AFTER THE SALE”
I purchased a 2008 Saturn Outlook from this location on July 17, 2013. I drove all the way from St. Louis, MO to Iowa (500 miles), because they had the exact car we had been looking for. We were hesitant to drive that distance for a car because we would not be in close proximity in case something went wrong. WELL WE SHOULD HAVE WENT WITH OUR INSTINCTS!
There were no “Service” lights on when we purchased the car, but as soon as we were about 100 miles out, on our way back home, the “Traction Control OFF / Service Stabilitrack” light came on. I didn’t think too much of it at the time because I thought maybe we accidently hit the Traction Control button since it is close to the cup holders. Since then, it comes on all the time. To make matters worse, about a week later the “Check Engine” light came on, and I went to AutoZone to see if they could tell me the problem, and then couldn’t pin point it for sure. I would have to go to a GM dealer and pay the $100 diagnostic test to know for sure.
Now I am trying to get my plates, but I can’t get them until the car passes Emissions testing, and it won’t pass because of the “Check Engine” light.
It’s now August 20th, and I made a call to Roling Ford about all the issues I have been having, and they said that they can’t help me. More specifically, “Did you buy the extended service plan?” I said “No.” The response from the Sales Manager Brent, “That’s why I always recommend customers buying those.” TERRIBLE CUSTOMER SERVICE!
The only thing I can do now is to write a poor review for this dealership so no one else has to get screwed like I did. It sounds to me like the lights were on when they got the car, and they just reset them in the shop. PLEASE DON’T BUY A CAR FROM THIS DEALERSHIP
- VERY UNSATISFIED CUSTOMER
My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84
My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer.
Communication was extremely poor with 99% of it being because we initiated it.
We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on.
Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up.
Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again.
At this point my husband pulled the car into the garage to take a look.
The following was found :
- The air box was broken
- The fuse box clips were broken
- The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor
- A vacuum line was cut and not repaired or replaced
- There was a smashed relay in the fuse box
- There was a bungee cord left hanging inside the engine compartment in front of the radiator fan.
Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there).
We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part.
When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything."
Without a doubt, I do not recommend servicing your vehicle with this dealership.
Jensen Ford Lincoln