Top Reviewed Service Specialists At This Dealership
Super expert service. - Les
The service advisors are very friendly and do a good job of keeping me informed as to the repairs being performed. It was easy to get a service date scheduled. The service manger, Gary Roll, runs a quality department and really tries to satisfy the customer. I highly recommend the service department to any one.
Happy Customer - Brady Riehle
Tim got our vehicle right in when we called and needed repairs / service. He kept me informed and gave estimates prior to doing the work. Our vehicle was repaired and complete when promised.
Brought vehicle in to have tires rotated and balanced.... - liquidomen
Brought vehicle in to have tires rotated and balanced. They ruined my expensive lug nuts for my rims and bored out my key to the lug nuts. They then charged me close to $50 to have new lug nuts put on and told me that I would have to purchase a chrome deep 3/4" socket for the new lug nuts. Now my rims can be stolen.
They blamed me!!
They said that the key was bad, prior to them boring it out.
How did they get 3 tires off prior to realizing the key was bad, and why wouldn't they have called me prior to performing the task so that I would have an opportunity to make a choice.
The lug nuts and key I had for the truck were good and they cost me big time.
Quality service in a timely manner - Attinea
When my Honda needs service, all I have to do is call...and I am worked in almost immediately (or to fit my schedule); I am given an estimate of cost of service to be provided and time it will take; if needed they will pick up and return my car (or I can wait on site while the work is done). Upon completion, staff go over the bill which shows what actually was serviced and/or checked and then I am asked if I have any questions. Your service managers have certainly honed your system so it runs smoothly and delivers great service and information. I'll certainly keep coming back. (M. Travillian)
Traveling to Charles City for a family emergency, my Ford... - craigbahe
Traveling to Charles City for a family emergency, my Ford Ranger developed engine problems. A family member recommended Molstead Motors because he and several other family members in the area have been satisfied customers for years. My truck was dropped off at the service dept and my time constraints explained to the very helpful service advisor, Bruce Delap. He assured me it would be ready for my trip back to Chicago the next morning. The problem was diagnosed within an hour and I was told repairs would cost $1,000. Given my schedule, I had no other option but to approve the repairs. One water pump later ($250 in parts and $750 in labor), I was on the road back home the next day. Having never paid anywhere near this amount for a water pump replacement in my life, back in Chicagoland where everything costs more, I consulted my dealership and also my local mechanic. Both agreed that I had been incredibly overcharged. When presented with the price, I had even asked to speak with a Molstead salesman to discuss the possibility of just trading my Ranger for a new truck. Sign the papers, hand him the money and drive off the lot. Apparently the salesman had little interest in an easy sale because we talked less than 5 minutes. I will never return to this dealership should I need future repairs while back on regular family visits nor would I recommend it to anyone. Frankly, I would pay to have my vehicle towed past this dealership to go anywhere else. Other members of my family have also started taking their business elsewhere after hearing of my experience.