oil change - MIKESOLEDADSOCHA
New gentleman helped me don't know his name. He also gave me some prices on new tires for my car. He was helpful and knowledgeable.
Top Reviewed Service Specialists At This Dealership
.Brake check because of a scraping noise. - REZIM685
Colin found a appt. time for me that was good for my schedule and the work was competed in a timely manner. Colin kept me informed as the work progressed.
Fast friendly and comprehensive - Lilsaphire
We arrived at the dealership later in the afternoon. Only about 15 minutes until close. They got us in got my oil changed and goddess out of the Bay before 5 o'clock. There were friendly and didn't seem unhappy to be there.
Service BDC Representative
Collision Center Manager
Taken care of - chevyguy
Everything on my truck was taken care of,, I was taken care of, the timely appointment and courtesy vehicle were greatly appreciated. It put me in a new vehicle I never expected that it was very nice
Very Helpfu! - Bigjim
My review is called Very Good because when I came to Sommers and Joe each listened and immediately offered me the opportunity to get the repair done if needed or a time when the work could be done. I came today and all was checked out and everything explained to me what was done to answer my issue. I was satisfied and left grateful for the service!!!
Ewald Chevy - Chase
I highly recommend Ewald Chevy. I had an all around great experience with there customer service an I’m very satisfied with all there hard work.
Most courteous experience from phone contact to service - jkando
Employees were attentive, and reacted promptly to service needs. I was kept advised of work in progress and all required work was completed on time. In addition a required service update was preformed without a delay while I waited.
Wouldn't consider going anywhere else. - Vitamin
I wouldn't consider going any where else for sales or service.
They are fair, friendly, and most of all trustworthy.
Family owned and operated with experience.
GREAT PLACE TO GET YOUR NEW CAR FROM!! - Cassandra H
a week ago
Scottie was an exceptionally great and awesome salesman that helped me get my beautiful car. He was nice, respectful, honest, and kind. All who may ask me where I got my car, I definitely will tell them Boucher Buick GMC of Waukesha. I will tell them to ask for Scottie S. he's the best.
Tire rotation took 2 hours. - DJ
I had a scheduled appointment on a Saturday for a tire rotation. Appointment was at 9:30, arrived at 9:20. I asked for an update around 10:15-10:30 and was told they just needed to do the car wash. Finally got called @ 11:15 that car was done. When I got to the car, it hadn’t been washed. No comment was made for delay. Service was very poor. I sent message with concern over wait, but I never received a response.
When I purchased my tires at Holiday I purchased the extra for rotation, but I won’t return. I will find a service facility that actually cares and values your patronage.
Damaged my vehicle - Vet1
Damaged the leather interior while making a repair- never said a word to me . I saw it after I pulled out . The following day I found more damage. Thankfully I took a bunch of pictures of the car’ interior. I needed them to get the damage covered. I thought we would try to support our local shop rather than go to Milwaukee - this was a poor choice on my part. Then the service tech with two other co workers sat at the desk talk g about us and looking at us right in front of us. DO NOT use Bob Fish unless you want a terrible experience!
Customer Service - Herrea
Being new to the area I relied on google to help me find a dealership to help with a small repair. I had lost my FOB for my SRX and needed to get the new one re-programmed. We had the car towed to the dealership and an apt in place, 2 hours after I had received a phone call letting me know that the FOB I had provided wasn't working. This was unfortunate but the lady had a assured me they had a FOB on hand which was roughly over $200, I'm not a service tech nor would I assume a FOB is anything less then the entire FOB I had brought in ( only in working condition). She also informed about being charged to install and service all of which is fine. I went into this thinking I only need it programmed which ( from what I was quoted $100+) changed when the FOB didn't work. It ended up being just under $400 so a bit more but I knew I was getting or thought I was getting was "cadallic care"! When I picked up my SUV that night the new FOB as well as the one I provided was in my car, the only thing was the key that slides in the bottom of the FOB that I provided was missing. The dealership is closed on sundays so I waited to call Monday and talk to someone. The service manager I was connected with Matt said he would find out what had happened and get back to me, I heard from him promptly and he informed me my key was in the $200+ FOB I had purchased from them. Confused he explained to me that the one I puchased from them does not come with the key?? Um ok, so no one tells you this or even offers the key option to you?! You would think if your only receiving half of something back they would inform you, the FOB looks ridiculous and broken without the key. I figured my fault and explained my frustration with NO communication of this. I asked about how much the key runs and he said roughly $80 which would make this w/ service close to a $475 repair give or take. I said ok and ended the call upset knowing I was given half the information. I decided to give the dealership where they installed the FOB and I purchased the FOB from a call back to speak with someone in parts, I asked them if they could quote me on a FOB which he had comeback with at $175 after I given him all the info needed to look the correct part. I paid $239 for mine, so a $64 dollar difference, I then asked how much a key would be and he priced that out and came back with $57 so a total of $232, which is only $7 difference from what I paid but it is the entire FOB!!! I called Matt back to ask why today I would pay less then what I paid last week for something (even at $7 total) but recieve the entire product?!? He did some calculations and we discussed back and forth about how it was only $7 dollars, it's not the $7 but the fact I have half a FOB and today could get the whole FOB for less!!! His response back was, do you want me to help you or not?! Excuse me? I was astonished by his response and tone, if it is indeed on $7 why not just offer the key. I decided leaving unsatisfied and at a loss, with my half FOB to take my business else where because Boucher in Waukesha doesn't provide customer service!
Sales AND Service - gluegle
First off I've been going to this dealer for nearly 20 years. I'm done. Recently purchased a car and the salesman was super rude to me. Without any nicety, he asked what I was looking for and then IMMEDIATELY made it clear, VERY CLEAR, he wasn't going to move on the price. Okay well. I know now to never purchase a car from this place again. It wasn't the price I was concerned about...it was his attitude. Secondly, the service department. What a joke. The technicians are sloppy and make it clear based on their work that they could care less about your car. Oil spilled inside engine compartment, etc.. Sometimes work is incomplete even after asking them to do something specifically or worse yet they break something else when you brought the car in to fix something else. I'm here to get my car in a better state not a worse one. Attention to detail is seriously lacking. Service people are rude, and disrespectful to others and to customers. I literally will drive 50 miles to get my car serviced else where from now on. EVS is terrible. The female VW service consultant (forgot her name) and a VW tech called Josh were the reason for my service woes.
There to help!! - Swellservice
The service department crew is awesome! Over the years we've bought and brought all our vehicles in for service. Always thorough, always friendly and always trying to accomodate. Today was just the tops!!! I phoned with a desperate plea that we had an oil leak and I needed this vehicle for the following day. They told me to stop in and within minutes, it was up on a hoist and being worked on.
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR,... - unsatified39
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR, THE SERVICE LADY WAS VERY RUDE,SHORT IN HER WORDS AND NOT VERY FRIENDLY AT ALL. SHE ACTED LIKE I WAS A BOTHER TO HER. I NEVER SEEN SUCH RUDENESS BEFORE. IF LYNCH DOES NOT WANT PEOPLE TO COME THERE AND GET THERE VEHICLE TESTED FOR EMISSIONS, I SUGGEST THEM NOT TO DO THIS LIKE OF SERVICE, BUT OF COURSE THEY DO GET PAID FROM THE GOVERNMENT TO DO THIS KIND OF SERVICE. THERE CUSTOMER SERVICE IS VERY POOR!!!!!!
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