Fast friendly and comprehensive - Lilsaphire
We arrived at the dealership later in the afternoon. Only about 15 minutes until close. They got us in got my oil changed and goddess out of the Bay before 5 o'clock. There were friendly and didn't seem unhappy to be there.
Top Reviewed Service Specialists At This Dealership
Service BDC Representative
Collision Center Manager
Taken care of - chevyguy
Everything on my truck was taken care of,, I was taken care of, the timely appointment and courtesy vehicle were greatly appreciated. It put me in a new vehicle I never expected that it was very nice
Most courteous experience from phone contact to service - jkando
Employees were attentive, and reacted promptly to service needs. I was kept advised of work in progress and all required work was completed on time. In addition a required service update was preformed without a delay while I waited.
Great as always - Fisherman1
Never disappointed. Great customer service, friendly, informative staff. They always explain everything so you know exactly what to expect. I would not go anywhere else.
Wouldn't consider going anywhere else. - Vitamin
I wouldn't consider going any where else for sales or service.
They are fair, friendly, and most of all trustworthy.
Family owned and operated with experience.
Dealer - Duelin1
Really good dealer, drove 1 hour to look at a gmc and i was really happy with the service that they gave me, Gabe was really honest and super nice talking to us and telling us about the car. He worked with our price and we were happy with what we bought!
Fast courteous professional reasonable - Dik
The entire process was a good experience. From appointment to payment all were very professional and courteous. I’ll be back a a a a
Tire rotation took 2 hours. - DJ
I had a scheduled appointment on a Saturday for a tire rotation. Appointment was at 9:30, arrived at 9:20. I asked for an update around 10:15-10:30 and was told they just needed to do the car wash. Finally got called @ 11:15 that car was done. When I got to the car, it hadn’t been washed. No comment was made for delay. Service was very poor. I sent message with concern over wait, but I never received a response.
When I purchased my tires at Holiday I purchased the extra for rotation, but I won’t return. I will find a service facility that actually cares and values your patronage.
4x4 truck - John g
I bought a used truck here and right away it needed what i thought was an alignment( which I had to pay for myself) turned out to be a partially seized steering shaft, they would not help me out claiming I did not purchase the warranty. The bill was $ 597.00, which another deal helped cover part of the cost, I had the truck less than a month and put fewer than 2000 miles on it , and was afraid to drive it not knowing what was wrong with it. Now there is some GOD AWFUL noise coming from the front end when I turn the steering wheel. sounds like axle joint??? I am pretty freaked out right now knowing I am stuck with this truck for the next 6 years unless I want to take a huge hit on another trade in. Soon after I had the truck I noticed lots of tiny chips all over the vehicles windshield, numerous chips in the paint, and what looks like previous hail damage on the roof, The horn doesn't work, the head lights aren't aimed right, The valve covers leak oil, not to mention after checking the oil ( because the engine was ticking) second week I owed it I was shocked to find there was about a half an inch of oil on the stick, I added 3 quarts of oil and THANK GOD it seems to be OK now. I would like to mention that the woman I dealt with said she was going to call me back to see if they could help me out with my alignment after talking to her TWICE and FINALLY did a week later, The whole time the truck sat, and only got driven when absolutely necessary( so much for the fun and joy of a new purchase. I payed $21,000 for the truck total with the loan, The most I have ever spent on a vehicle, this has been BY FAR THE WORST EXPERIENCE I HAVE EVER HAD IN EVERY WAY, It has cost me money missed work, constant worrying and the reason I am writing this review at 4 am,,,, SLEEPLESS NIGHTS, and I all ready know there are going to be a lot more of them!!!
Quality and assured repair service. - ehdealerrater
I recently had my newly purchased 2014 Malibu 1LT seviced here and have to give and acknowledge good work and service when it's due. An excellent and competent service team led by Mr. Brian Davis who did great work and was very accomodating. I highly recommend these guys for servicing your GM vehicle, new or used. This team seems to be separate from the SALES part of the dealership and rightly so. In another review I describe how poor the sales department was in selling me a new car.
Service - John Doe
I was turned on to Joe Carinni, service adviser, by a buddy of mine that has dealt with him for years as I was having issue with two other dealers. First new vehicle I ever bought. One was Boucher in Racine whose lube tech did not tighten my oil filter and left lug nuts loose and one actually was flopping around in the hub cap. I went outside in the morning to find half a quart or more of oil on my asphalt driveway which had to be burned of and replaced. The other was Lynch. Do a search, You can read these reviews on most of the usual websites. Unfortunately most lube techs are not paid much, as most people are not besides the upper echelon, CEO"s and company owners, and that there is part of the problem.
Anyway Joe and his go to guy took care of what the other dealers could not figure out and what I told them was wrong and wanted to do nothing but argue with me and deny anything was wrong as did GM. I have a mechanical background. I encourage you to search my other reviews. Anybody can do great selling a vehicle but where it really matters is when it comes to service. Most mechanics these days are textbook only and lack common sense diagnostic skills. No computer codes listed so there are no problems it is assumed.
My review was was poor of the Customer Service and the... - chiengwintheiser
My review was was poor of the Customer Service and the treatment I suffered there. They did not repair my car properly and caused a major engine breakdown, than even after I had the engine replace for $3000.00 my car still died and it was towed back twice and they claimed they couldn't find anything wrong with my car. Each time I brought it back I paid a bill. The Service Manager is a liar and dishonest adn the Serve Writer Seam was extremly rude. Losers who work there and the Mechanics don't know what they are looking at. I had several 2nd opinions and they all said these problems should have been caught the first time. I ahve a dead car a week after I picked up my car and they are ignoring me and refusing to even call me back. My car is now at another shop.
I have purchased 4 vehicles from Newman Chevrolet and am... - peil
I have purchased 4 vehicles from Newman Chevrolet and am leasing my most recent endeavor
to try something new. I have purchased other vehicles from other dealers in the past. This is the first dealer that I have gone to more than once. My first purchase was a new 2003 Silverado. The atmosphere and personalities of everyone was just my style. They talk to you like a person and could answer any questions I had. Even the Big Bossman will stop to say hi and shake my hand when I stop in. Some times I just stop in to say hi and see how everyone is doing. If they're not too busy, I'll even sit and chat for awhile. It's just a great,friendly atmosphere with fast service and everyone is knowledgeable. My salesman is well informed on the vehicles. So is the service desk, talking to them is just like talking to the mechanic themselves.
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