Great Experience - fish
Mike was super informative and helpful in my search for a new car! It was a great experience working with him and I would highly recommend him to anyone looking to buy a new car.
Lied the whole time - tjvance12
Went here to get a new VW, ended up liking the 2017 GTI S. The sales Associate was great, very knowledgeable and answered every question. Went over to finance to set up a plan, and the financer was absolutely terrible. Suggested I have my dad co-sign to make my payments lower, so I obliged and had him come in. Long story short, she stated there was no difference between the main signer and co-signer and insisted I sign as the co-signer and my dad as the main. I did not sign as this was fishy to me, and she explained in great detail how there is no longer a difference between the two. She stated they would be using my fathers credit so I could get the lowest payments possible. We ended up signing, and right after I signed she stated that they were using my credit, and not my fathers and he was the actual owner of the car. I stated what she told me at the beginning and she said well there is a difference. I talked with VWCredit as well the finance manager with both stating they have never seen a contract written the way mine was and that it was not standard procedure. I went straight to my bank and bought out the loan through VW. NEVER will I go here again, they lie to get you to sign the contracts then afterwards they said you’re SOL and not their problem anymore. I’ve talked with the GM and they have only gave me the run around in everything. I will never give them my business again.
Great customer service! - Diane C
Very easy dealership to work with. Met Mike Miroslaw, found my car, and purchased it two days later. Mike was great to work with, really went to bat for me. He called me with answers to my questions in a timely manner. Their finance approval via their website saved a ton of time. When I went to pick up my car Mike was there, not busy with another client, which seems to be the norm at many other dealers nowadays. He explained everything to me about my new vehicle, was very patient, and a great person to work with!
Great buying experience! - JeffM
Just bought a new 2018 GTI and couldn’t have ahead a better buying experience. Everyone from the salesperson, Joe K, to the finance guy, to the cashier, to the GM handled things so easily and pressure free.
I had checked out a few different dealerships and didn’t get that same feeling from any of the others. I can’t say enough for Boucher Vw in Franklin.