First new car - Myfirstnewcar
I thought working with Nathan was great. He was very personable. We had to wait for my husband to come (because he didn't want to come at first and then ended up on the phone and him having all the questions. My husband and I were a bit unprepared (I wasn't expecting to buy a car THAT day...so things took a longer than they should have. (We had to go for 2 test drives...run home to get a check book and drop our son off at work in between).while my husband ran around to do all that, Nathan was stuck with me. He was easy to talk to and we talked about everything BUT cars which was fine by me. Anyway, he was patient with us and maintained professionalism. Great job!
Top Reviewed Specialists At This Dealership
Certified Sales and Leasing Specialist
Certified Sales & Leasing Consultant
painless purchase - bmoore
I've now bought 2 cars from Aleksey, and both times it was a quick and painless process coupled with outstanding customer service. Aleksey worked with me to make sure I got a deal I was happy with. He was very transparent about every part of the deal and didn't play any of the typical dealer games. It was refreshing. I will, without a doubt, continue purchasing vehicles from Aleksey and Umansky for years to come.
Corporate Fleet Sales
Great Customer Service and attention to detail - Debi Mueller
Everyone was so helpful and attentive to my needs. From the buyback to the purchase and delivery of my new car. Especially Scott Westbrook, who answered my questions and concerns even when he wasn't working. He also spent several days ensuring the numerous items on my wish list were available and installed to my satisfaction.
Awesome prices - Kelsie
I needed a new car after mine was totaled and had my heart set on another Mazda. I came into Hall and the people were very friendly and helpful. I worked with Nate and was able to get the car I wanted at the price I was looking to spend.
Pick a different location! - Jackie
Please look at another location if you plan on purchasing a car. Their attitudes are not something you want to deal with after you $17,000 with them. I get nothing but harsh prices for any issues with the car and they take no responsibility for anything after you sign, even if its a written contingency. I will not revisit this dealer location for any new car I plan to purchase in the future, not because my used car was a flop, but because they really tried to toss me and any issues with the car to the side. Even after only a month they showed no empathy that the car they sold was not in good shape to sell and I struggled to get anywhere with them. As soon as they got the insurance money I turned from important to a bother. (Details Below)
I came into this VW to purchase a used car. My old car was totaled and I had insurance money. They really went out of their way to accommodate me while I waited for my soon to be car to have its' sun roof replaced. They kept in contact with me for the 10 days it took for repairs. After my car was finished I came in to sign paperwork.
On the second day of ownership I noticed that there was a large rust bubble, the size of a 2 baseballs, that came through the paint during the rains. I asked if they could help with a pricing to fix it since It was evident that it was concealed, not mentioned, and not visible until the rains left rust streaks down the car. ( After only 2 day ) They simply said no and quoted $1200 to repair the whole door. I asked if I could return the car since I spent a lot of money and did not have additional cash for repairs. They said no sales were final.
A month later the car broke down costing an additional $1500 that VW was not willing to negotiate price with.
I had to argue with them about a missing headrest that was written down as a contingency upon purchase. They tried to tell me that they were only going to see if the previous owner, who happened to work there, still had the head rest. Even though I clearly stated verbally a headrest replacement, not dependent on previous owners having it, and wrote it down in the contract.
I am now currently having issues with a leaky sunroof that they will not look at without an inspection fee since its a over its warranty of 1 year and the cost to repair the sunroof would be calculated anywhere from $500-$2000. ( I've had the car for a year and a half, figures ).
Customer servises and sales poor - Vw owner
Called this dealer to see about a car. Sales manager was rude. They need to learn how to talk to customers. I am in service industry for over 10 years and was shocked that sales manager Ted can be so rude to customer.
Will not buy or do anything with this dealership.
Russ Darrow Nissan VW of Sheboygan
Mercedes-Benz of Milwaukee North