repaint vehicle hood - ljohnson1974
The paint on the hood when vehicle was bought was not right. It was repainted. I need to take the vehicle back in 90 days to be checked
Top Reviewed Service Specialists At This Dealership
great - roys
jr and Criss s in service help out and take care of u and go out of there way to help u keep up the good job
Great service - k.i.apple11
Raffaele is great to work with. He is very knowledgeable and really takes the time to get to know you and your needs on your vehicle.
A very enjoyable professional experience - pbipermit
The service rep the manager of the financing was all a great experience . They did everything in a timely manner they told me exactly what I was getting their encouraged me to go in the right direction to answer all my questions professional courtesy
I know my Regal will always be taken care of at Zimbrick. - Dean Biel
There are very few people I trust with my car, but I do know that I can trust the staff at Zimbrick Buick Eastside. Chris Cotter is my go to service guy and I know when I hand over my keys to him, my Regal will be taken care of. I have never driven away disappointed with the service at Zimbrick Buick Eastside. The entire service staff does an awesome job. I have been a Zimbrick customer since 1994 and I'm now driving my 5th car purchased from Zimbrick. It's people like Andy Hammond my sales rep, Chris Cotter my service rep, and the guys in the shop, that will make me want to return someday for my number 6 Zimbrick vehicle. Keep up the great work! You're the best dealership around!
Al Luna - Hu
Al Luna took the time to answer all my questions even after I had made it clear I was not in the market for a vehicle at this time. I will definitely recommend Al to all my friends and family if and when they are in the market for a car or truck.
Ewald Chevy - Chase
I highly recommend Ewald Chevy. I had an all around great experience with there customer service an I’m very satisfied with all there hard work.
Great dealership - Susan K Sullivan
Harvard GMC is a great dealership. All their personnel are very courteous and they treat their customers with respect. I highly recommend this dealership to family and friends.
I chose to drive to Harvard to purchase my Buick Encore rather than go to the dealership in my home town of Rockford.
Great as always! - MIKE ROSSI
I am very impressed this visit as to the body shop guys ( took a ding out of my driver door ) also tuched up a couple spots, then gave me a bottle of touch up paint. Next the detail guys did great, also. Last of all, the service guys set me up right for winter, no need to tell them what all to do. Why you may wonder, because I have the best salesman in the store ( KEN. ) This man knows everything that needs done and relays the info to the service dept. while I just stand by and watch. That's the action I recieve. Thanks, Lynch team, you guys scored another one, in my book.
Horrible customer support after the sale - Mchlhow
I am posting this review to inform potential buyers of the risks of purchasing a used Pre-Certified GMC car from Courtesy GMC-Buick in Crystal Lake. The issues that I experienced include management standing behind a car they sold, unable to fix basic problems (multiple visits per issue), and customer satisfaction (mostly dealer exec management).
The facts speak for themselves. I purchased a 2012 Yukon XL (65,000 miles) in August 2016. It has been in the shop 36 times (44-days total) for 16-problems in 16-months. Five of the critical problems were missed during the pre-certification of the vehicle (alignment, tires & rims, radio, steering, outside mirror). I paid for several key repairs and have spent approximately $3,500 out of pocket.
Once I switched dealerships (8 months ago), the issues were resolved. I attempted to work with the Courtesy Management (including owner) and that did not go well. The Courtesy Service Staff (all of the service reps were great including Mark O) really tried hard and once management got involved it got bad. I attempted to obtain the Pre-Certified Checklist (the pre-certified agreement says the dealer is to provide) and was not allowed to take it from the dealership (the finance representative would not provide a copy). In addition, the dealership used my extended warranty without my consultation and during the Pre-Certified timeframe.
I fully understand buying a used car has risk. This is the reason I purchased the pre-certified warranty and extended warranty. I have purchased used cars all my life and this is by far the roughest experience. This situation is fully documented and I can support all items listed above.
The reason I am posting now is that I had to take the car in again this month for a repeat problem that Courtesy attempted to fix earlier this year.
FIrst and foremost, I am never one to complain and I am... - jschmidt22
FIrst and foremost, I am never one to complain and I am very easy to please as a customer. However, due to my absolutely awful experience(s) with Bachrodt, and the fact that they offered the card advertising reviews, I decided to express my displeasure with them.
My first experience was when I lost my keys and was in desperate need of a new key to be made for my vehicle, an obviously desperate situation. My first red flag was when I walked in the front door, there were multiple employees sitting at the cubicles nearby and not one of them looked at me or offered to help. When I stood there and no one acknowledged me, I walked around the lobby eventually finding my way back to the parts area. When I arrived at the parts desk to obtain a new key I was told the system was down. Okay, understandable. They took down my information and assured me I would receive a call by the next morning. I did not. So I called, was told the system was still down and I would receive a call later in the afternoon for an update, and they again took down my information. I did not receive a call once again, and at this point I am still without a key to my car and my car period. I called that next morning again, and was told they had my information and would call me when the key was done. At that point I disregarded Bachrodt and traveled out of town to obtain a new key. I never received a call from Bachrodt either, by the way. Thankfully we had a 2nd car in my family to travel out of town to get the new key!
Nextly, I was in need of a replacement part for my car and despite my objections to doing business with Bachrodt, I decided to give them another try. This experience was even worse! I called for the part ahead of time and was told to come in the following day to pick up the part. When I arrived, I had one of the salesmen cut me off in the hallway heading back to parts and he rushed back to the parts desk ahead of me. The parts desk then serviced him before me, when he was only asking about an aftermarket part for a truck that he sold the day before. So I stood there waiting patiently for nearly 15 minutes before the guy at the counter yelled back for someone to come help me. When someone finally came up to help me, he acted he like it was such a chore to service me and have my business. While I was being serviced, the salesmen and the two parts gentlemen all made me feel like I shouldn't be there any my business was annoying to them. They laughed and joked and talked about the parts the salesmen wanted before the employee said "well I should probably go get your part" and walked away. He returned almost 5 minutes later and tossed my part on the counter, asked for my payment, rung me up, handed me my receipt, and mumbled what sounded like "thank you" and then went back to his jokes with the salesmen and fellow parts clerk.
I have never, ever, received worse service in my life at any store in any industry, as I have twice now at Bachrodt. I truly am not hard to please at all when it comes to service, a simple thank you and a smile will satisfy me more than enough. Bachrodt has much to learn about customer service, that is for sure.
I will never recommend anyone I know to go to Bachrodt for absolutely anything at all. I will be more than happy to travel out of town or pay extra to take my business elsewhere rather than to deal with Bachrodt. Their messages they play while you're on hold are such a joke..."we truly care about your business and customer satisfaction".....what a joke.
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR,... - unsatified39
I WENT THERE TO GET A VEHICLE EMISSION TEST FOR MY CAR, THE SERVICE LADY WAS VERY RUDE,SHORT IN HER WORDS AND NOT VERY FRIENDLY AT ALL. SHE ACTED LIKE I WAS A BOTHER TO HER. I NEVER SEEN SUCH RUDENESS BEFORE. IF LYNCH DOES NOT WANT PEOPLE TO COME THERE AND GET THERE VEHICLE TESTED FOR EMISSIONS, I SUGGEST THEM NOT TO DO THIS LIKE OF SERVICE, BUT OF COURSE THEY DO GET PAID FROM THE GOVERNMENT TO DO THIS KIND OF SERVICE. THERE CUSTOMER SERVICE IS VERY POOR!!!!!!
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
Service Dept.(John) most knowledgeable - Pat R 6
Were fortunate to find John at Stark Motors,in Stoughton,Wi.---to take our Pontiac G6,since Pontiac is
out of business.His car experience seems unlimited---does research on the re-calls and extended
warranties---is always looking out for the customer.Had our "check engine light" come on down in
Florida--wasn't completely resolved by dealer down there----had made a couple calls to John about,
and waited until we got back to Wisconsin.He took care of us with an extended warranty,where as
dealer in Florida was going to charge us big bucks,plus couldn't resolve the problem.Had no confi-
dence,with them,where I have complete confidence with John,and Stark.
Has also been able to take care of issues with our Mercury Cougar;we will always take our cars to
Stark,and will highly recommend you in the future,to others.
I purchased my used 2006 Mercury Gran Marquis from... - Thomaslafave
I purchased my used 2006 Mercury Gran Marquis from Zimbrich/Buick/GMC in July of 2012 and I did not purchase a warranty. There was the 5 month/ 5000 mile warranty included on the car. I have had (2) failures one with the AC and more recently the transmission which started to make a clunking noise. They fixed both problems free of charge and gave me a brand new demo car to use while the car was in the shop. Their customer service has been impeccable and I would not hesitate to recommend them. They have earned my future business and my recommendation from anyone who will listen. You can email me at email@example.com if you have any questions. Thanks again Zimbrich!!!
Bocker Auto Group