On the edge... - ARNELLKID
The service and front desk area staff are very polite and friendly. However, my issue is going that one step further to not seem difficult to the customer. Ex: factory battery died after 2 years. Problem possibly?! Run test to see if there is an electrical issue. $200 to plug in the battery to see if there is another issue. I get my service done there- I’m a repeat customer. I paid $400+ to change a battery essentially. It won’t happen again!
Sales and service after the sale! - KevinGMC
The White Bear Lake GMC Super Store has outstanding service. Their staff go above and beyond to make sure their customers are satisfied. Employees that are this invested in their customers satisfaction are a reflection of the management / owners values and mission. You should be proud of your Team! Thank you
Lack of timely service - Fred Jones
I SCHEDULED my vehicle to go into the Rosedale Buick dealership to get my snow tires removed. I bought my vehicle there and bought my snow tires there. When I showed up at the dealership, I was informed that the oil could be changed due to the mileage was so close. I told them I had an appointment later and asked if that would be a problem getting it done on time. He assured me that the job wouldn't take too long.. I knew that changing the oil and changing 4 tires would not take over an hour as its a pretty simple job to do on a less than 6000 mile vehicle. 2 and 1/2 hours later the vehicle was done. I missed my appointment later that afternoon. Customer service did not exist as I had informed him the exact time I had an appoint later that afternoon. He only came out after that time to tell me my vehicle should be done in less than a 1/2 hour. I will find another dealership to perform my service on my vehicle in the future.
They failed to detect a failing transmission - Rocky
Bought a new GMC pickup which managed to have some drivetrain problems at 60K. Their Service dept did not find anything. Then just past the 70K warranty mark the transmission failed and had to be serviced by another dealer at full price.
I went there to have a problem with my car fixed and they... - tahitman12345
I went there to have a problem with my car fixed and they could not find the problem but they said my water pump needed to be replaced. so i had them replace my water pump, they said all they had were aftermarket pumps in stock. 10 days later the water pump was leaking again, they said because it was an aftermarket pump they would not cover the work and wanted to be paid again for something they probably did not do right in the first place. I am very unhappy with them and will never be going there for anything ever again!
great sales team horrible service department - laxmamaw
My engine light came on Monday morning, truck is under warranty, brought it directly to the dealership, wanted a loaner car since it is under warranty and I had meetings to get to. No loaners available so Bob did a scan on why the light was on. He told me it was a circuit for the fuel level something or other, safe to drive, made an appt for Wednesday morning (today) got a loaner. He calls me just now they have to order the part. Really you knew I was bringing it in today and you could not have the parts on hand to fix it today? I have a rental car that they call an SUV it is a small box. Nothing like my high end Silverado High Country and I have to drive it until sometime tomorrow. NOT HAPPY at all. When I went in on Monday drove in, waited in my truck and pretty cool restored truck pulled in behind me the guys flocked to that one, not to my truck which was in their first. I really love my truck and now need to find a dealership in the area that will take care of me even though I did not purchase my truck through them. HORRIBLE HORRIBLE Service department.