Maintenance - XT5 2017
Ease of scheduling, polite and completed in a timely manner. Very professional staff, plus efficient, even give us a great resturant to eat while we waited!
Top Reviewed Service Specialists At This Dealership
Office mgr - Erichaka
She's always friendly and professional. A credit to her position and Has to be a great asset to the ownership and management team. More dealership should have part of there staff this good.
Same Day Repair - Dirtboy67
Did the required service as requested but also found a couple of other issues. They fit me into the shop schedule the same day and took care of everything that day. Appreciated the prompt turn around.
check engine light and oil change - Laurihess
Very helpful and got it fixed immediately. I was very pleased that they got me in right away and that it was covered under warranty.
Headlamp replacement - Alexei
My regulars service rep was off but he set me up with Jordan. He took great care of me. I’m a senior citizen on a fixed income. The headlamp was expensive but he got one from Auto Zone that saved me a lot then found me a coupon online for another discount. Great service
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Interrupted trip. - Joseph Cittadino
I the middle of a 5000 mile trip, We stopped for diesel in tiny Abbotsford WI and I accidentally put gas in our 2007 Silverado diesel. When AAA was no help, I was directed (by another shop) to Wheelers Chevrolet. The service writer, Brian, showed up with a mechanic, Paul and towed my truck to the dealership. With the owner's Suburban! They immediately drained my fuel tank, added new diesel fuel, changed my fuel and air filters, and got me on the road in less than 3 hours. While waiting, the owner, Mary Jo offered us a vehicle and told us about a great cheese and ice cream shop right down the street. This was the best vehicle repair experience I have ever had. God bless them all, and their business.
Excellent experience - Sun Devil
My experiences at Kocourek Chevrolet Service Center have always been positive, and this time was no different, thanks to Molly Lang. She is friendly, knowledgeable, and professional. I highly recommend Molly to work with and I highly recommend Kocourek Chevrolet.
Great Service - Jan
Friendly and helpful associates, nice waiting area, just an all around pleasant experience. Would recommend this dealership to anyone looking for an exceptional service experience.
Oct. 2017 Car Maint. - Patricia A. Roider
I brought my car in for an oil change.
Jessica informed me of broken springs, and went the extra mile to give me an estimate on them!
While in the break room, I talked to Chris L.-----what a friendly salesman.
I brought the car back for new springs to be installed.
At this time I dealt with Greg who is the Service Manager.
I must not forget about Darren, who installed them.
Greg did ask him to show me the broken ones.
It was very thoughtful of him to take the time to do this!
This was a very good experience with Jessica, Greg and Darren-----and Chris!
Outstanding courtesy, and service - Douglas
This is a new building—it was clean, neatly organized and well luminated. The staff was well trained and they knew their job. They were kind, courteous, attentive to my requests and gave me a ride home so they could complete the repair the next day. Since my car is vintage, they searched the web for high quality replacement parts that Chevrolet no longer offered. I am completely satisfied with the over-all attention I received and with out hesitation would recommend this dealership to anyone.
Great service - Tim
Fast and friendly service. They always take great care of my vehicles. Tim and his team of techs are great. I will definately return for service.
Quick - Sally Vetter
They do an outstanding job with the 2-year free oil changes, always with a car wash. The employees are friendly and listen very well.
Dealer - Duelin1
Really good dealer, drove 1 hour to look at a gmc and i was really happy with the service that they gave me, Gabe was really honest and super nice talking to us and telling us about the car. He worked with our price and we were happy with what we bought!
Great Dealership & Service Department - Love my Trax
Staff is so friendly and courteous. They treat you as some one special. They always take time to answer any questions you may have. They even take you out to your car and explain in detail what you are asking about. Never have had any problems with them. I am a first time Chevy buyer and love my Trax.
Service department - Gabby2234
In the service department I was helped by McKenzie LaRue, she was GREAT !!! McKenzie was very friendly and extremely helpful. Awesome service all around !!! I will be coming back and I highly recommend Don Larson dealership.
Good service - 5housecats
Prompt regarding appointment. Nice courtesy ride to local restaurant while we wait. Had free oil change on promotion program. Got other maintenance done. Friendly, courteous.
They cleaned my truck! Its was a treat! - Dhcleaning1
I had a oil change at Bergstrom Chevrolet in Middleton. The service was excellent, quick, and done well. My truck was vaccumed and washed!!! It was nice. I will return again and tell all my family and friends!!
Great Job - peterliz
Brought my truck in for a quick lube and oil change staff was polite, respectful, and did a great job. I was third in line and I only waited about 45 minutes for the work to be done.
Tire rotation took 2 hours. - DJ
I had a scheduled appointment on a Saturday for a tire rotation. Appointment was at 9:30, arrived at 9:20. I asked for an update around 10:15-10:30 and was told they just needed to do the car wash. Finally got called @ 11:15 that car was done. When I got to the car, it hadn’t been washed. No comment was made for delay. Service was very poor. I sent message with concern over wait, but I never received a response.
When I purchased my tires at Holiday I purchased the extra for rotation, but I won’t return. I will find a service facility that actually cares and values your patronage.
WOULD NEVER BUY A VEHICLE HERE AGAIN - GOING BACK TO "FORD"
The entire transaction was unprofessional, to say the least. The sale was rushed. The vehicle was prepped very hastily. We found several items broken or missing on the vehicle when we went through it thoroughly at home, and rather than even contact the salesperson, who was very crude, we had them repaired. We took our Traverse in for an oil change at Bergstrom (only because it was free), and apparently the mechanic never reset the sensor that alerts you to change your oil. Fortunately, we realized we were going too long and not being notified. We would NEVER buy a vehicle from Bergstrom again. We actually have another free oil change coming, but I will not take a chance of going back to Bergstrom for service. Not worth ruining the vehicle.
Service department - concretechevy
Service department is terrible. I used to use them all the time and they were great but the last couple years has went way down hill. The last time I used them I took my truck there to have the oil changed, rotate tires and fix an SES light. Picked up the truck and the SES light is still shining bright and the tires had definitely not been rotated, makes me wonder if they even bothered to change the oil.
4x4 truck - John g
I bought a used truck here and right away it needed what i thought was an alignment( which I had to pay for myself) turned out to be a partially seized steering shaft, they would not help me out claiming I did not purchase the warranty. The bill was $ 597.00, which another deal helped cover part of the cost, I had the truck less than a month and put fewer than 2000 miles on it , and was afraid to drive it not knowing what was wrong with it. Now there is some GOD AWFUL noise coming from the front end when I turn the steering wheel. sounds like axle joint??? I am pretty freaked out right now knowing I am stuck with this truck for the next 6 years unless I want to take a huge hit on another trade in. Soon after I had the truck I noticed lots of tiny chips all over the vehicles windshield, numerous chips in the paint, and what looks like previous hail damage on the roof, The horn doesn't work, the head lights aren't aimed right, The valve covers leak oil, not to mention after checking the oil ( because the engine was ticking) second week I owed it I was shocked to find there was about a half an inch of oil on the stick, I added 3 quarts of oil and THANK GOD it seems to be OK now. I would like to mention that the woman I dealt with said she was going to call me back to see if they could help me out with my alignment after talking to her TWICE and FINALLY did a week later, The whole time the truck sat, and only got driven when absolutely necessary( so much for the fun and joy of a new purchase. I payed $21,000 for the truck total with the loan, The most I have ever spent on a vehicle, this has been BY FAR THE WORST EXPERIENCE I HAVE EVER HAD IN EVERY WAY, It has cost me money missed work, constant worrying and the reason I am writing this review at 4 am,,,, SLEEPLESS NIGHTS, and I all ready know there are going to be a lot more of them!!!
There to help!! - Swellservice
The service department crew is awesome! Over the years we've bought and brought all our vehicles in for service. Always thorough, always friendly and always trying to accomodate. Today was just the tops!!! I phoned with a desperate plea that we had an oil leak and I needed this vehicle for the following day. They told me to stop in and within minutes, it was up on a hoist and being worked on.
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