Oil Change, Tire Rotation, and Wash - MAVPHER
Great service and they made it easy offering courtesy ride. Harley Baumann is always easy to work with. Kristine Burgwald knew what was getting done before we got out of the car and said we will take care of it ASAP.
Top Reviewed Service Specialists At This Dealership
Excellent service & COMMUNICATION - BuckRam1500D
Marc called me and talked to me about my Ram pickup tires. He was genuinely concerned about getting me the best tires for the miles I drive. I could not be happier with the tire selection.
And he greats me by name when I get to the shop.
Chevy Service Advisor
Express Lube Assistant Manager
Absolute wonderful experience. - Darius
I have never been treated more professionally and friendly as I was from the staff at Mauer Chevrolet. They will always be my first place to go.
Great service - audiguy01
Full engine out service in just 2 days. They handled all extended warranty calls for me and gave me a nice rental SUV so I could still occomidate my family.
Improperly installed skid plate after oil change. - wcook16
I brought my car in today for an oil change and on my way home I noticed a thumping under my car. I pulled over, looked underneath and saw my plastic skid plate dangling by a couple fasteners. I called and spoke to the manager and he offered to fix it. This is after I brought my car in earlier to have my wheels balanced, as I was having a bad vibration on my steering wheel. Only to be told I had a bad wheel bearing, which was causing the vibration in my steering wheel. Funny that I would fee a rear wheel bearing through my steering wheel, plus they didn't do the balancing that I asked them to do. i had another place balance my wheels and low and behold all vibration is gone. As for letting them fix my skid plate, why would I trust their work? Highly recommend you go some where else to get service.
Extended warranty - Honestgirl
I brought my car in for a loud exhaust. After looking at it they told me to fix the exhaust it would cost $1000. The car is five years old. I bought it used at Harry Browns two years ago. It was "certified and inspected". I decided to purchase the "best extended warranty....bumper to bumper" to the tune of over 4000. Well, the exhaust was NOT covered under warranty because it was due to rust. On a five year old car? I put my car through a wash that cleans the under carriage in the winter. In my opinion 1 of 2 things happened here. Either it was not inspected the way I trusted it would be or Dodge uses cheap materials and refuses to stand behind their products. Either way the bumper to bumper warranty was USELESS to me even though the exhaust is between the bumpers...go figure! Anyway, I took the car to another service center and got the problem fixed for $52.01. MUCH less..... At least Harry Browns didn't charge me the service fee of $122.00 just for looking at the vehicle to find the problem and the service writer was very nervous about talking with me. I do think he felt pretty bad about having to tell me the warranty was useless. That is the only reason I gave 2 stars instead of 1. My concerns in buying this extended warranty are coming true. Take my money....don't stand behind what you sell....hope you sleep good at night.....
service - steve
Greg and his team were outstanding.Very friendly and well run service department.In transit and had a time issue. They exceeded my expectations and got me back on the road.
Last week our car broke down. Due to the convenience of... - RachelG75
Last week our car broke down. Due to the convenience of Matt Saxe being in town we decided to take it in for repairs. Generally we do not use dealerships for repairs. Scott in the service department was AMAZING. I felt comfortable, catered to and respected. He explained everything to me in detail and even went above and beyond. He notified us of a coupon for 10% off service. My car was fixed in days ! I can say with out a doubt that I will purchase my next vehicle from Matt Saxe. I am amazed by the kind, compassionate and caring atmosphere at Matt Saxe Dealership. In No Way did it feel like I was at a Dealership.
John was great and resolved my warranty related issue... - thpa0501
John was great and resolved my warranty related issue very professionally. I was worried that I would have to fight tooth and nail for a warranty claim, but it was a smooth and pleasant process. I was very pleased with the level of customer service.