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Friendly service. Fair prices. Very accommodating. Quick... - Nick R
Friendly service. Fair prices. Very accommodating. Quick and easy. Love the selection of vehicles. Not pushy let you decide what works for you in your price range. And find the right vehicle for you
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Everyone we worked with was professional and friendly. We... - GVANDERHART
Everyone we worked with was professional and friendly. We were offered complementary drinks while we waited to talk to the finance person. We like the vehicle we purchased.
I had a great experience with Josh Fisher as my Saler... - nancy.kunz3923
I had a great experience with Josh Fisher as my Saler Representative. He was very helpful and made sure I understood the cars features and how to use them. I was impressed with his honesty and integrity and look forward to continuing to do business with him.
Scammed on the EXTENDED WARRANTY Bought my third new... - larryc
Scammed on the EXTENDED WARRANTY Bought my third new vehicle in the last ten years and made the mistake of buying an extended warranty Ford is refusing to cover it as the vehicle is "commercial" The vehicle was sold to me with a graphics package and cargo shelving kit, along with the warranty Under 10000 miles per year and the Transit still has no heat and no air conditioning on an intermittent basis.
Warranty was $2700 on the van everyone new was commercial, allowed claims have been zero Freeway Ford did all the selling None of the employees are the same from 2016. Sales and Finance sold the warranty, Ford paid the graphics and shelving The Transit Van is Junk from Day 1
None of the three work there AS EXPECTED
I bought a 2020 Escape. At 2350 miles a tire blew out... - Jim Steinberg
I bought a 2020 Escape. At 2350 miles a tire blew out through the side wall. The dealership insisted I hit a pothole or sharp object, because they said tires NEVER blowout thru the sidewall, so they would not warranty the tire. We purchased the bumper to bumper warranty and were told that it covers everything including oil changes and brake pads. I asked to speak to the owner, who never contacted me. I had to buy a new tire. I did not do it thru the dealership, because of the way the issue was handled. Well guess what! Continental tires DO BLOW OUT THRU THE SIDEWALL.
Here is a article about Continental tires blowing out thru the sidewall and there is a recall. Someone owes me $215. Like that, or an apology will ever happen. After 7 straight Ford vehicles, I am done with Ford after this ordeal.
My service on my 2015 MKX was great. Service person was... - rclaliberte
My service on my 2015 MKX was great. Service person was polite and helpful in taking care of what needed to be done in regards to servicing my car. White Bear Lincoln I s a great place to buy a car and also have it serviced there.
Was looking for a used truck and they had one i was... - bishrus
Was looking for a used truck and they had one i was interested in. Mike Koch helped me at the start and even gave me his personal cell # so i could call and make sure truck was available before driving an hour to get there. When i arrived i dealt with Patrick F O'Bryant. He was great in letting me test drive and give it a thorough look over before sitting down and talking. No pressure. Love that part. Both gentlemen were professional at what they do and would deal with them again with no hesitation. I got my truck and could not be happier. Thanks again guys!
Great customer service. My car was completed in the time... - Black Beauty
Great customer service. My car was completed in the time promised. Total invoice was much less than I expected! Good value for the money. A great Dealership to do business with. I will return for my future vehicle service needs.
Bought a 2013 edge used from I.G. Ford, it was stolen and... - DavidF.Glebus
Bought a 2013 edge used from I.G. Ford, it was stolen and totalled out. So I went back and received the best service from Ben Saxon. I told him what I was looking for, he got me the exact vehicle I wanted, financing, service was excellent love my new edge!
I had a great experience working with Gary M. He was... - Chad C.
I had a great experience working with Gary M. He was willing to help answer all my questions and worked with me to find the best price on my purchase vehicle and trade-in.
Lack of Accountability - BLewis
I want to qualify my response. I would recommend the dealership for a quality selection. I also would recommend you work with my sales professional, Nick. Great guy, professional and personable. Knows the products. My issue is with the accountability after the sale. Less than 10 miles down the road after I picked up the SUV, used...certainly not a new rig...the rear passenger side tire pressure warning light came on. I had purchased the vehicle knowing that I would have my mechanic check it out and if there was an issue I would connect with the dealer. My mechanic found it was a faulty sensor. The cost to fix was approx $140. I told him to fix it as I was sure they would reimburse me for something so simple. Two weeks later...after multiple attempts to get this simple thing taken care of...no reimbursement. They did offer to have me bring the SUV to them....but living 30 miles away...just not worth the time and effort for a simple deal. At least I thought so. Again, this is a simple thing...but did want to share. My hunch is somewhere internally at the dealer they got caught up in the issue of "who should cover it, sales...service, etc." Again...be careful as they didn't impress me with the serice-after-the-sale.
Experience was great and they found the vehicle I wanted... - Kris
Experience was great and they found the vehicle I wanted with all the options I was looking for. Staff is super friendly and pleasant to work with.
I bought a 2017 ford escape the thing is trash, it pulls... - jman917
I bought a 2017 ford escape the thing is trash, it pulls dangerously to the right when accelerating, have brought it in to the shop and they lied to me. Telling me it was fixed when it clearly was not. In short dont buy a car from these hacks consider this a warning to all.
My sales guy Charlie was an absolute gem. I was very... - mitchroberts1987
My sales guy Charlie was an absolute gem. I was very needy and had a lot of questions but he helped me from start to finish without showing an ounce of annoyance!
If I could give 0 stars I would...Worst attempted buying... - JB_in_mn
If I could give 0 stars I would...Worst attempted buying experience ever. I called and was told the car I was interested was still available and within 2 hours was at the dealership. Upon arriving, I had to wait 20 min only to be told that the guy I spoke with on the phone (who never gave his name which is odd in sales) had left for the day and someone else would help me. 10 min later I was finally told that the car I wanted to look at had a bad transmission and was no longer for sale, but...they had a car for 2 k more if I was interested. The car I originally was interested in was listed on a site that I had "followed" and within 2 days I was told the car had sold. I'll never know exactly what happened, but they guys are sketchy at best, either I was lied to or they sold this car to someone else with a bad tranny in it
One of the best ever... - tomandpeej
James Rude found me the perfect car at the price I was looking for. I could not be happier. The entire team including finance was best service ever!!!!!!! If you are looking for a car I think you should call Saxon Ford.
I bought my Ford Fusion used from St. Boni Ford and Doug... - blars1702
I bought my Ford Fusion used from St. Boni Ford and Doug was great! He made the process very smooth and I feel like I got a great deal on the car. Furthermore, Doug and his employees have been awesome when I have returned to service my Ford for oil changes and other maintenance. Quotes/Prices are honest and fair, they do great work and take the time to make you feel like a valued customer. I even received a courtesy call from Doug the owner himself a few days after getting new tires and some other work done just to make sure I was satisfied and happy with all the work. Can't say enough good things about this place - it's hard to find good, honest mechanics and car sales people but they nail it! If you are in the west metro area I strongly recommend St. Boni Ford!!
Jeff Belzer's New Prague
North Country Ford Lincoln