Google trview - Edge
David Bailey followed thru with our finalized deal. Wished to have had more cars to chose from but we are satisfied with what we purchased.
Review from another shop. - JAYS SHOP INC
My experience is on;y about the service department. They have been our go to shop for honest service on diesel Fords for years. Our tool set does not allow us to complete all services on Ford diesels, but this dealership has always been honest and treated our customers well.
Honest service - Tim O
I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they appreciated that I came in. We also have had our oil changed on our cars and it is always fast, polite and HONEST. They never try to oversell and have actually recommended that items we thought we needed were not necessary. Very professional!
AVOID! - Ex Ford Buyer
Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointment to have the air bag replaced and to see if they had the parts on hand or if they'd have to be ordered. The receptionist who answered (Kristy) transferred my call to the service department. I informed the technician who answered why I was calling and he asked for my VIN, which I gave. I was put on hold while he checked whether they had the parts or not. Then I was disconnected. I called back and was transferred to the service dept. again and the phone rang and rang. No one ever answered. I tried yet again and after 12 rings, still received no answered. I called a third time and told Kristy I wanted to speak to a manager or someone who might actually answer the phone. She said, "well, a manager would be even harder to reach and all I can do is continue transferring you to service." (Oh really? I find that highly doubtful.) I told her that If I was disconnected the first time and then no one answered the other two times I called back, why would I want to keep doing the same thing again and again? She had no answer. I'll go elsewhere from now on, including the next time I purchase a car.
recall issues - jamartin
to be fair I probably would not recommend any ford dealership. having said that here's my issue. I am a lifelong ford truck owner. ( my first a 1965 f100 4x4). I leased a 2016 f 150 from this dealer a year and a half ago. last winter I had door latching problems.(doors wouldn't stay latched). it was serviced to the best of the dealers ability. this winter the same thing is happening. this is a very unsafe situation. (the doors can come open while driving). I have 2 major issues. I was told they could not do the warranty/recall work for 2 weeks. this leaves me driving an unsafe vehicle till then. also, did the dealership know about this huge issue when they sold me this vehicle. ford has known about this for 2 years. there is pending lawsuits on this issue in certain states I have read. in the meantime I am left with a 4x4 pickup that is unsafe to drive in the cold weather because of door latch issues. I was going to buy this vehicle at lease end but not now. these 2015-2017 f150's will depreciate in value faster than other vehicles and I don't think a splash guard inside the doors is nothing more than a band-aid at best.
Service Department - Debbie
Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.
Transmission problems - Patrick
I bought a 2013 fiesta about 2 months ago. I already have to bring it in because there is a huge stammer in the transmission, I've bought 3 cars from there and that will definately be my last, over the years their quality and customer care has gone.
Give your business to another company who actually wants to do rite by customers.
Who wants to use a service company that steals?????????? - MC Ford Sucks
I brought my car in for oil change on a Saturday b/c I had good luck with this dealership before. I had to prompt kid at the service desk to have the car vacuumed and washed (both are supposed to be a courtesy for buying oil change). I got halfway home and realized my change, chap stick, and new pack of gum were gone. Nice. I went back to MC Ford dealership to retrieve my personal possessions and was told "they were in the driver's side door" which was b.s. -- they were not. The kid who cleaned the car was standing there and had a guilty look on his face. Busted! I'm a mom -- I know guilt when I see it. Doubt I'll be back. Sad.
UPDATE: Scott Deetz from MC Ford called me within minutes of my review post to get me to change my online review. They don't want a bad review, he said, "because it's not fair." I told him what's not fair is having $10 worth of stuff stolen, being lied to, and now he wants to make ME the bad guy?? xxx! I told him he needed to talk with his staff, train them to better serve their customers, and eliminate the ones that steal. He wanted me to come BACK to the dealership to "discuss" my "scathing review." As if that will make it right. His request almost sounded like a call to the principal's office. lol. As if ANYONE in their right mind would go to that. So he kept talking...and talking...and talking. Never have I heard anyone talk more without saying ANYTHING than Scott Deetz. He certainly loves the sound of his own voice. Yet he offered NO RESOLUTION in the twelve minute conversation so I told him that and ended the call. He called back saying "he was sorry we were somehow disconnected" when he knew full well I terminated the call due to his poor resolution skills and ineffective leadership. He offered no apology, did not accept responsibility, and offered no resolution to the problem. I want NOTHING more to do with this dealership. Period. I definitely will not be back.
Untruthful and condescending - SusanJ
Was quoted a price of $ 4k-$4.5K for my trade in of my Ford F 150, then the owner offered far less, liars, would never go there again!
Never Again - Neveragainbliss
Worse customer service! They sell cars that are junk! They don't stand by there products at all. Within 12 hrs taking it off the lot 2200.00 worth of problems and 24 hrs only more to come. And the car was over 2,000. They sell straight lemons! We bought the car from them and they service it. They are greedy and don't care about anything but the dollar signs!!! They are rude as xxxx! Even to a 80 yr old woman. Never again!!!
Deception - Neil80
I purchased a used Suburban on 11/11/2016. The same night I bought it, the check engine light came on. The salesman, Joshua, told me before I purchased the vehicle that a transmission code was "cleared out" do to a prior repair from 2012. When I spoke to Joshua on the same night he assured me it was due to the gas cap not being on tight. It never went out and Wolf said they would see what the problem was. They gave me a diagnosis of transmission failure. After filing a complaint with the Attorney General and BBB, they offered to replace the transmission with a used one and pay for only part of the cost. They quoted me almost double what another shop would charge for the same work. Therefore, with little to no loss for them. I purchased this vehicle for my wife to drive around our 5 children in and was assured it was thoroughly checked out before I made the purchase. Instead of taking care of me, the dealership continuously used the word "AS IS' as to why they wouldn't do the right thing and fix the problem. I realize used cars are not perfect, but they knowingly sold me a vehicle that was throwing an error code and cleared it out before selling it. This dealer is only worried about their bottom line.
My experience with Ellsworth Ford, and Larry Anderson... - derricks
My experience with Ellsworth Ford, and Larry Anderson (President) was one of the worst experiences I've had in dealing with auto service. I had brought my Lincoln LS (with under 100,000 miles) in for a routine service: an oil change, diagnostics on the cruise control, and diagnostics on the shift solenoid (would sometimes not shift from 3rd to 4th gear). These were, or so I thought, fairly safe and simple tasks. I drove my vehicle in to Ellsworth Ford and dropped them off the keys. I returned an hour later, and was informed that they were still working on the vehicle. As I sat in the lobby waiting area, I could hear what sounded like a very rough running tractor turning over and not starting. When I asked what the loud noise was, the attendant informed me that it was my vehicle and it wasn't starting. I immediately told them to stop whatever they were doing, and before they did anything further they were to ask my permission. Shortly thereafter, the manager on duty (Larry Anderson) came out and asked me what my problem was. I informed him that when I wanted to know exactly what happened to my vehicle, why it's no longer running, and what was going on. He then informed me that they were trying to diagnose the problem as to why it wasn't running. He did not understand the fact that I had not brought it in for engine issues, and that I had driven it in with absolutely no engine or mechanical issues. Larry then informed me that I had two options, I could either: Pay them to diagnose/repair the engine Have them push it out of the shop and have it towed away at my expense I then informed him that neither of those options worked for me, and that I expected him to work with me to resolve this issue. His response included calling me stupid, and kicking me out of his dealership. I then phoned the police, and informed them of the incident. They came, and spoke to Larry (who had my vehicle in his shop still) and ended up pushing the vehicle out of the shop. No citations were given due to the civil nature of the complaint. I then had to pay a flatbed towtruck to come and tow my vehicle to a local mechanic in Ellsworth. A few days later, I was given the diagnosis that the engine was no longer good. I then had to pay for another tow back to my house (30 miles 1 way). The car has sat in my garage (not running) since. I drove my vehicle in to have a diagnosis on several minor, non-mechanical issues and end up with a ruined engine. It's very shocking to me how I can go from having a Lincoln LS with under 100k miles, that was running perfectly, and had been taken great care of, to having the engine ruined while in their care, and later have it pushed out of their shop at my expense like a piece of trash. Larry Anderson and Ellsworth Ford had made little to no effort in making this right for us. They refused to fix, pay for, or partially pay for the cost to repair the engine. Larry has been anything but helpful, respectful, or professional. My experience at Ellsworth Ford was something that I hope nobody else goes through. I would HIGHLY WARN anyone who decides to either have their vehicle serviced at Ellsworth Ford, or buy a vehicle from Ellsworth Ford simply because of how Larry Anderson had treated me, a valuable customer. My faith in Ford Dealers is not lost, however. I actually purchased another Lincoln from the Eau Claire, WI Ford Dealership and had an absolute wonderful experience. When I had informed them of my Ellsworth Ford/Larry Anderson experience, they were appalled. I would highly recommend anyone to be VERY cautious of Ellsworth Ford, go somewhere else that is BBB accredited, has positive reviews, and values their customers. Ellsworth Ford and Larry Anderson certainly do not. Good luck.
Buying a new explorerer - Ford guy
Went to Fairmont Ford to start the process of looking for a new vehicle James was very helpful the first time in. I bought my pickup with Mike so we went back on Monday afternoon and made a deal for a 2017 Explorer. Had a good total experience.
Purchasing the pickup was a good experience. I drove 2... - jerryander
Purchasing the pickup was a good experience. I drove 2 1/2 hours from Mankato, MN twice. I was given adequate attention. Overall I am very happy with the truck.
However, there were two minor issues that I called about resolving - things I discovered they were made aware of by the previous owner when it was traded in. It has been THREE MONTHS since I called the first time. I have called a total of five times with assurances that I would be called back with status. I have yet to receive a call back. My experience with service after the sale has been horrible.
Find the vehicle online, called and the receptionist was... - ElaineIWM
Find the vehicle online, called and the receptionist was very polite, we never had to wait on the phone, Paul Peterson was fantastic and friendly. We were driving about 75 miles (one-way) to check out the vehicle and Paul was very accommodating to our schedule. Purchase process was the least painful we've ever had. Definitely would consider buying from Paul again!
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