Sucked - Izzy24
You sold a car that had problems and didn't even offer to fix it and it was over priced the condition it was in. I can't believe you would sell someone such a crappy car that have to order parts for it with in 24 hours of it. Where it stopped working not even 24 hour after buy the car. I am Soo disappointed in the Ford dealership because the first time was so Pleasant and now it took hours just to buy the car and most of the time we were waiting for the guy to come talk to us. I would like a refund of most of the money because the car is Soo crappy and still sold a car to a family in need of a good working car with a new child
Poor quality - reports12
I have found this dealership to be unreliable for service, and routine maintenance each visit is time consuming hassle, you are treated like a problem not a customer!
Deceptive and dishonest - F150buyer1
Be careful dealing with Midway Ford. The sales team is deceptive and shady. I was recently shopping for an F-150 truck and looking to trade my vehicle in with the purchase. While test driving and initially looking at the truck our sales man Steve offered to have the inside of the truck cleaned (some how the inside of the truck was very dirty even though the truck had been on their lot for over a month) and a few scratches to the paint buffed out. We agreed on a price for both the trade in and purchase in writing with an email and voice confirmation, however it was going to take a few days to clean and buff out the scratches. Two days later Steve called me and said the truck was ready and would only need a few signatures and we could get the deal done. Right before we signed the paperwork I was told that my trade-in was now worth $750 less than what it was two days ago. Nothing had changed with the car from the time Midway Ford test drove it and gave me the trade in value except that I drove it 10 miles home and back. Their excuse was that the guy who normally does trade in values had a day off and they would not honor the number the other sales manager gave me. They clearly were just trying to squeeze another $750 out of me very dishonestly. One of Steve’s last comments to me was “well at least we got the truck ready to sell now”. I walked out and did not buy the truck. There are plenty of good honest dealers in the metro area, I’ll do business with one of them.
OVERPRICED AND TRIED OVERCHARGING!! WHAT A JOKE - Chris Ross
I was charged for 2 hours to replace a mirror that has 3 bolts and was called 30 minutes after I dropped it off. Also was quoted $325.00 for the mirror however they tried charging $389.00. They charge $179.00 an hour? This place is an absolute RIPOFF! I always bring my Truck there for their "Quick Lube" however the last time I was there it took over 2 hours. I will NEVER bring my vehicle back here again!!!
Bad job on my car - Lori
Went to get my brake light fixed and a oil change they said my brake lights no problem. Came home and my boyfriend said my blinker and brake light were out.!! OF course they fixed it for free.
Service Department - Debbie
Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.
Untruthful and condescending - SusanJ
Was quoted a price of $ 4k-$4.5K for my trade in of my Ford F 150, then the owner offered far less, liars, would never go there again!
Check everything in deal - Turnert6
Bought used truck. Part of deal was to replace all tires. They did. However after having tires rotated at different service shop learned wrong size tires were put on. Passenger tires put on instead of Light Truck. Dealer refuses to replace with correct size. Taking them to court. Guess it's up to customer to make sure right tires are on vehicle.
Never Again - Neveragainbliss
Worse customer service! They sell cars that are junk! They don't stand by there products at all. Within 12 hrs taking it off the lot 2200.00 worth of problems and 24 hrs only more to come. And the car was over 2,000. They sell straight lemons! We bought the car from them and they service it. They are greedy and don't care about anything but the dollar signs!!! They are rude as xxxx! Even to a 80 yr old woman. Never again!!!
Deception - Neil80
I purchased a used Suburban on 11/11/2016. The same night I bought it, the check engine light came on. The salesman, Joshua, told me before I purchased the vehicle that a transmission code was "cleared out" do to a prior repair from 2012. When I spoke to Joshua on the same night he assured me it was due to the gas cap not being on tight. It never went out and Wolf said they would see what the problem was. They gave me a diagnosis of transmission failure. After filing a complaint with the Attorney General and BBB, they offered to replace the transmission with a used one and pay for only part of the cost. They quoted me almost double what another shop would charge for the same work. Therefore, with little to no loss for them. I purchased this vehicle for my wife to drive around our 5 children in and was assured it was thoroughly checked out before I made the purchase. Instead of taking care of me, the dealership continuously used the word "AS IS' as to why they wouldn't do the right thing and fix the problem. I realize used cars are not perfect, but they knowingly sold me a vehicle that was throwing an error code and cleared it out before selling it. This dealer is only worried about their bottom line.
F150 XLT - Truck guy F150
Great service, I would recommend this dealership to my friends. Good new truck selection, and options. All the people there are very helpful. This will be my dealership from now on.
My experience with Ellsworth Ford, and Larry Anderson... - derricks
My experience with Ellsworth Ford, and Larry Anderson (President) was one of the worst experiences I've had in dealing with auto service. I had brought my Lincoln LS (with under 100,000 miles) in for a routine service: an oil change, diagnostics on the cruise control, and diagnostics on the shift solenoid (would sometimes not shift from 3rd to 4th gear). These were, or so I thought, fairly safe and simple tasks. I drove my vehicle in to Ellsworth Ford and dropped them off the keys. I returned an hour later, and was informed that they were still working on the vehicle. As I sat in the lobby waiting area, I could hear what sounded like a very rough running tractor turning over and not starting. When I asked what the loud noise was, the attendant informed me that it was my vehicle and it wasn't starting. I immediately told them to stop whatever they were doing, and before they did anything further they were to ask my permission. Shortly thereafter, the manager on duty (Larry Anderson) came out and asked me what my problem was. I informed him that when I wanted to know exactly what happened to my vehicle, why it's no longer running, and what was going on. He then informed me that they were trying to diagnose the problem as to why it wasn't running. He did not understand the fact that I had not brought it in for engine issues, and that I had driven it in with absolutely no engine or mechanical issues. Larry then informed me that I had two options, I could either: Pay them to diagnose/repair the engine Have them push it out of the shop and have it towed away at my expense I then informed him that neither of those options worked for me, and that I expected him to work with me to resolve this issue. His response included calling me stupid, and kicking me out of his dealership. I then phoned the police, and informed them of the incident. They came, and spoke to Larry (who had my vehicle in his shop still) and ended up pushing the vehicle out of the shop. No citations were given due to the civil nature of the complaint. I then had to pay a flatbed towtruck to come and tow my vehicle to a local mechanic in Ellsworth. A few days later, I was given the diagnosis that the engine was no longer good. I then had to pay for another tow back to my house (30 miles 1 way). The car has sat in my garage (not running) since. I drove my vehicle in to have a diagnosis on several minor, non-mechanical issues and end up with a ruined engine. It's very shocking to me how I can go from having a Lincoln LS with under 100k miles, that was running perfectly, and had been taken great care of, to having the engine ruined while in their care, and later have it pushed out of their shop at my expense like a piece of trash. Larry Anderson and Ellsworth Ford had made little to no effort in making this right for us. They refused to fix, pay for, or partially pay for the cost to repair the engine. Larry has been anything but helpful, respectful, or professional. My experience at Ellsworth Ford was something that I hope nobody else goes through. I would HIGHLY WARN anyone who decides to either have their vehicle serviced at Ellsworth Ford, or buy a vehicle from Ellsworth Ford simply because of how Larry Anderson had treated me, a valuable customer. My faith in Ford Dealers is not lost, however. I actually purchased another Lincoln from the Eau Claire, WI Ford Dealership and had an absolute wonderful experience. When I had informed them of my Ellsworth Ford/Larry Anderson experience, they were appalled. I would highly recommend anyone to be VERY cautious of Ellsworth Ford, go somewhere else that is BBB accredited, has positive reviews, and values their customers. Ellsworth Ford and Larry Anderson certainly do not. Good luck.
Purchasing the pickup was a good experience. I drove 2... - jerryander
Purchasing the pickup was a good experience. I drove 2 1/2 hours from Mankato, MN twice. I was given adequate attention. Overall I am very happy with the truck.
However, there were two minor issues that I called about resolving - things I discovered they were made aware of by the previous owner when it was traded in. It has been THREE MONTHS since I called the first time. I have called a total of five times with assurances that I would be called back with status. I have yet to receive a call back. My experience with service after the sale has been horrible.
Find the vehicle online, called and the receptionist was... - ElaineIWM
Find the vehicle online, called and the receptionist was very polite, we never had to wait on the phone, Paul Peterson was fantastic and friendly. We were driving about 75 miles (one-way) to check out the vehicle and Paul was very accommodating to our schedule. Purchase process was the least painful we've ever had. Definitely would consider buying from Paul again!
Zumbrota Ford Inc.
Superior Ford of Plymouth MN
Sales and Leasing Consultant
Dealer FOR The People