Poor customer service - mls4343
I purchased a used 2015 F-150 from Owatonna Motor Company in July of 2018. The day I purchased it I noticed the fuel gauge wasn't working properly so before I took ownership they swapped the part out for a new one. My factory warrant expired about a week after purchase and less then a week after it expired my check engine light kicked on. I took the truck in and found out it was another fuel system problem and would cost over $900 to fix. I have attempted on numerous occasions to contact my salesman, the sales manager, and the GM to see if they could help me out with this problem. I figure since the truck already had a fuel system issue and the factory warranty had just expired it shouldn't be to much to ask for the dealer to stand behind their product. Out of all of the messages I have left not once have I got a phone call back. The only time I can get a hold of Dave (salesman) is when I call and ask to talk to him about a car sale. So far the excuses I have got are the sales manager is always on a test drive and the GM is moving the entire inventory to Minneapolis but Dave always promises they'll be sure to call me in the next day or two. This has been going on for two months. It's one thing not to want to fix the truck it's an entire other level of poor service when you give a customer the run around or just ignore them. I will never buy another car from this dealership and I would recommend you look somewhere else for your next purchase if you value good customer service after your purchase. I guess I should have caught on to their approach to customer service when they didn't even give me a full tank of gas after I bought the truck!
New Lincoln Purchase - Spo
Excellent experience, great price on new purchase and trade value. Derek Smith and Jake Hanson were exceptional, these two made the buying process seamless, both are all-stars!
Looking to buy a vehicle - Ang 18
Michelle Johnson spent time listening to what I wanted got exactly what I wanted i would recommend her to friends and family love the new ford escape
Review from another shop. - JAYS SHOP INC
My experience is on;y about the service department. They have been our go to shop for honest service on diesel Fords for years. Our tool set does not allow us to complete all services on Ford diesels, but this dealership has always been honest and treated our customers well.
Honest service - Tim O
I purchased tires at Inver Grove Ford over a year ago. I recently went in for a flat tire and they took care of it at no charge and said how much they appreciated that I came in. We also have had our oil changed on our cars and it is always fast, polite and HONEST. They never try to oversell and have actually recommended that items we thought we needed were not necessary. Very professional!
Honest and easy to work with! - Lyla Olafson
Charlie Gillespie listened to what we were looking for in a slightly used car. He directed us to the perfect car - a Ford Explorer with 36,000 miles. It was a certified pre-owned vehicle. There were a few very minor things that needed to be fixed so I scheduled that after the purchase. The Service Department actually went above and beyond our expectations. They replaced two of the items rather than just fix them. This was vehicle #5 that our family has purchased from this dealer, and after this experience, vehicle #6 will be from Roseville Midway Ford as well! We couldn't be happier! Thank you!!
Dave Wells salesman - darby64
Highy knowledgable, friendly, trustworthy! He’s my go-to resource! Ford all the way! He provides a thorough “tour” of your new vehicle and on the ready with answers to any questions.
Service Department - Debbie
Not recommended. Took 2 hours longer than it should. Over booked. Parts not stocked. Estimates for future work too high. Only went in for a recall.
Bad customer practices - don't waste your time. - Shelly
We went to Autonation on a Saturday to look at a used SUV. We filled out the finance papers to be qualified for it but it turned out the SUV would not be able to tow what we needed so we did not go with it. But there was another one there that would but that they could not get it to us for the rate and monthly payment we needed. After a couple days we figured out a way to put more money down so that maybe the payment would work and we called on Thursday morning and asked about putting more down and what the payment would then be. They called back on Thursday night after 6pm with the info and asked if we wanted to come down now with the check. We asked if they could just hold it for us until we could get there the next day and were told that they could not hold a car for anyone. We said OK and that we would be there on Friday after work with the check and if we test drove the SUV and liked it, we would write the check and sign the papers since we were already approved with their finance dept. They said it could be sold by then and we should really come down tonight with the check. We informed them that if someone came in on Friday and bought it before we got there then that was our loss. Then the manager called us on Friday around noon and said not to come in because the SUV was on hold for someone who was coming in from out of state to look at it. We asked how it could be on hold, when they wouldn't hold it for us. They said they can hold if for someone coming from out of state. We said but we were coming in today, with the down payment and were already approved for financing. They told us that if the other people didn't like it on Saturday that they would give us a call. Really? Why on earth would they think that is good practice. Aren't you in the business of selling vehicles? On Saturday we got a call saying "Good news! The SUV is still available for you to come down and purchase." We told him in no uncertain terms that there was no way we would come and buy that SUV now, they had their chance. We were all set to buy it on Friday and they did not want our business. A manager then called us to give us the "good news" that we could come down and buy the SUV. Again he was told that we were all set to do that yesterday and you blew us off. Now you can keep your SUV. Why would you turn down a guaranteed sale for a "possible" sale. It had to be an inside person that had someone coming to look at the SUV. Otherwise I cannot for the live of me understand why you would turn down a sale that was all set. That is not the kind of people that we want to do business with. Funny thing is that a week and a half later now and the SUV is still there and not sold.
Untruthful and condescending - SusanJ
Was quoted a price of $ 4k-$4.5K for my trade in of my Ford F 150, then the owner offered far less, liars, would never go there again!
Very disappointed and out $500- Get EVERYTHING in writing! - KMorse1086
Attempted to purchase a new vehicle long distance as a courtesy to a friend of the family who is in the sales dept. My fault for trying to do business with a company 2 hours away. Communication was via text, messenger and phone calls twisted among the salesman, the sales manager and the finance manager. I knew what vehicle I wanted and they found it for me in Minnesota. They required I put down a deposit and the salesman assured me if the deal didn't work out, I could get my money refunded "because it's YOUR money, not ours". Unfortunately that conversation was over the phone and using my credit card- not in writing. Again, my mistake for taking him at his word and not getting it in writing. We never came to an agreement on price or had a signed purchase agreement when they went to get the car in MN. Communication broke down using too many forms of electronic communication and the phone with 3 different people. The deal did not work and I was pressured by the sales manager to finalize the deal before close of business "that day" 5/31/18 because rebates and incentives would likely go before they KNEW I could get up there on 6/5/18. The sales manager wouldn't guarantee the price would be the same... I had to come up that night, and they would even be open late. There was no way dropping everything and trying to get 2 hours away to do a car deal could happen that day. They knew that. They all knew that. After 6 weeks of dinking around with this deal I was tired and DONE. No more games, no more number twisting, no more! I said just to refund my deposit, sell the car and maybe some other time... I was told under no uncertain terms that I would not get my $500 back because they had incurred expenses to go get the vehicle (before we had a signed agreement). I even called the dealership GM and he backed his sales team instead of doing the right thing, instead of keeping a potential customer happy. He said that a verbal agreement to purchase the vehicle was made over the phone (which it was not) and that verbal agreement was a legal contract and they don't have to refund the money if they don't want to.
Great customer service, huh?
They may be great to do business with in person, but DO NOT do business with them without getting everything in writing & without being face to face. Caveat Emptor!
Never Again - Neveragainbliss
Worse customer service! They sell cars that are junk! They don't stand by there products at all. Within 12 hrs taking it off the lot 2200.00 worth of problems and 24 hrs only more to come. And the car was over 2,000. They sell straight lemons! We bought the car from them and they service it. They are greedy and don't care about anything but the dollar signs!!! They are rude as xxxx! Even to a 80 yr old woman. Never again!!!
Deception - Neil80
I purchased a used Suburban on 11/11/2016. The same night I bought it, the check engine light came on. The salesman, Joshua, told me before I purchased the vehicle that a transmission code was "cleared out" do to a prior repair from 2012. When I spoke to Joshua on the same night he assured me it was due to the gas cap not being on tight. It never went out and Wolf said they would see what the problem was. They gave me a diagnosis of transmission failure. After filing a complaint with the Attorney General and BBB, they offered to replace the transmission with a used one and pay for only part of the cost. They quoted me almost double what another shop would charge for the same work. Therefore, with little to no loss for them. I purchased this vehicle for my wife to drive around our 5 children in and was assured it was thoroughly checked out before I made the purchase. Instead of taking care of me, the dealership continuously used the word "AS IS' as to why they wouldn't do the right thing and fix the problem. I realize used cars are not perfect, but they knowingly sold me a vehicle that was throwing an error code and cleared it out before selling it. This dealer is only worried about their bottom line.
My experience with Ellsworth Ford, and Larry Anderson... - derricks
My experience with Ellsworth Ford, and Larry Anderson (President) was one of the worst experiences I've had in dealing with auto service. I had brought my Lincoln LS (with under 100,000 miles) in for a routine service: an oil change, diagnostics on the cruise control, and diagnostics on the shift solenoid (would sometimes not shift from 3rd to 4th gear). These were, or so I thought, fairly safe and simple tasks. I drove my vehicle in to Ellsworth Ford and dropped them off the keys. I returned an hour later, and was informed that they were still working on the vehicle. As I sat in the lobby waiting area, I could hear what sounded like a very rough running tractor turning over and not starting. When I asked what the loud noise was, the attendant informed me that it was my vehicle and it wasn't starting. I immediately told them to stop whatever they were doing, and before they did anything further they were to ask my permission. Shortly thereafter, the manager on duty (Larry Anderson) came out and asked me what my problem was. I informed him that when I wanted to know exactly what happened to my vehicle, why it's no longer running, and what was going on. He then informed me that they were trying to diagnose the problem as to why it wasn't running. He did not understand the fact that I had not brought it in for engine issues, and that I had driven it in with absolutely no engine or mechanical issues. Larry then informed me that I had two options, I could either: Pay them to diagnose/repair the engine Have them push it out of the shop and have it towed away at my expense I then informed him that neither of those options worked for me, and that I expected him to work with me to resolve this issue. His response included calling me stupid, and kicking me out of his dealership. I then phoned the police, and informed them of the incident. They came, and spoke to Larry (who had my vehicle in his shop still) and ended up pushing the vehicle out of the shop. No citations were given due to the civil nature of the complaint. I then had to pay a flatbed towtruck to come and tow my vehicle to a local mechanic in Ellsworth. A few days later, I was given the diagnosis that the engine was no longer good. I then had to pay for another tow back to my house (30 miles 1 way). The car has sat in my garage (not running) since. I drove my vehicle in to have a diagnosis on several minor, non-mechanical issues and end up with a ruined engine. It's very shocking to me how I can go from having a Lincoln LS with under 100k miles, that was running perfectly, and had been taken great care of, to having the engine ruined while in their care, and later have it pushed out of their shop at my expense like a piece of trash. Larry Anderson and Ellsworth Ford had made little to no effort in making this right for us. They refused to fix, pay for, or partially pay for the cost to repair the engine. Larry has been anything but helpful, respectful, or professional. My experience at Ellsworth Ford was something that I hope nobody else goes through. I would HIGHLY WARN anyone who decides to either have their vehicle serviced at Ellsworth Ford, or buy a vehicle from Ellsworth Ford simply because of how Larry Anderson had treated me, a valuable customer. My faith in Ford Dealers is not lost, however. I actually purchased another Lincoln from the Eau Claire, WI Ford Dealership and had an absolute wonderful experience. When I had informed them of my Ellsworth Ford/Larry Anderson experience, they were appalled. I would highly recommend anyone to be VERY cautious of Ellsworth Ford, go somewhere else that is BBB accredited, has positive reviews, and values their customers. Ellsworth Ford and Larry Anderson certainly do not. Good luck.
Purchasing the pickup was a good experience. I drove 2... - jerryander
Purchasing the pickup was a good experience. I drove 2 1/2 hours from Mankato, MN twice. I was given adequate attention. Overall I am very happy with the truck.
However, there were two minor issues that I called about resolving - things I discovered they were made aware of by the previous owner when it was traded in. It has been THREE MONTHS since I called the first time. I have called a total of five times with assurances that I would be called back with status. I have yet to receive a call back. My experience with service after the sale has been horrible.
Find the vehicle online, called and the receptionist was... - ElaineIWM
Find the vehicle online, called and the receptionist was very polite, we never had to wait on the phone, Paul Peterson was fantastic and friendly. We were driving about 75 miles (one-way) to check out the vehicle and Paul was very accommodating to our schedule. Purchase process was the least painful we've ever had. Definitely would consider buying from Paul again!
Superior Ford of Plymouth MN
Zumbrota Ford Inc.
Sales and Leasing Consultant
Dave Syverson Auto Center