Sales guys were great!!! - Dylan
I went into the dealership looking for a used truck. I talked with Edwin Tejada. He was great to work with! Kept me in the loop with anything new he had coming in to the dealership. Texting spec sheets back and fourth and working around my busy schedule. I did not however end up buying a vehicle from them but there knowledge and customer service is greatly appreciated. There was also no pressure to buy it was a great experience. I will be back for my next purchase!
Terrible customer service - dln769
Leasing a brand new 2017 F150 has already has had 2 oil leaks.
Last time I brought it in they gave me a Fiesta to drive because they had to keep it.
Brought truck in Friday at 8am, service dept they need it over the weekend.
Monday noon they say i have oil leak, they need it again.This is not new information.
I already spent an hour 2 Saturdays ago confirming this with their same service dept.
Yet it is still not done. All I get is excuses. Steve said I had to wait for same tech to work on it since its same problem and he worked on it last time, didn't even know if he was coming in today.
This is not comforting to tell a customer that same tech who screwed it up last time is working on it again. and all your tech time verbage. why take cars in with appts when you already have too many to handle you can't get them done. This is not Tousley Ford anymore I agree.
Focus only tiny step up from Fiesta last time. very frustrating. emailed and called service manager got no response. who knows when I'll get it back this time and for how long.
Quick Lane is a bad idea. - Mark
I have bought new from IGF 2011 and 2017 F150's.
Everytime I have stopped in the Quick Lane the estimated time to get in was greater the 1 1/2hours plus the time to service, it didnt matter what time of day they were backed up. They do not take appointments for oil changes and tire rotations they require you to use Quick Lane per the service counter. This is not a customer focused service department. At least give your customers the option to use schedules service.
poor service - calcal
just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner or I can wait in their waiting area. I was told it was this dealerships policy. I will never buy or recommend them to anyone
Sold me a car with dangerous tires in the middle of winter! - kiya01
I bought a car from them in mid-December. Unbeknownst to me, the car had these "performance" type tires on it which are dangerous for driving in the snow. The dealership never told me this. During the recent snow storm in January I nearly killed myself getting home. The stablizer/traction system warning light came on as well. When I told this to the dealer they just said "Oh that's the way the car comes with those tires, you just need to change them." I took the car to a Buick dealer who told me I needed to change those tires immediately as it was dangerous and I would need to replace the rear wheel hubs (hence the stabilizer/traction system message). When I went back to the used car manager, he insinuated that because I am a woman I was too stupid to know if the car really needed repair. He kept stalling about getting me an appoint to have the car looked at and of course I never heard from him again. I called the general manager and he never bothered to return my call either. This dealership should not get away with things like this. For a car dealer in Minnesota to sell a car that way is irresponsible. They should have changed the tires, or told me about it so I could have negotiated the cost of new tires in the purchase price or be willing to refund me the cost of changing the tires and making repairs. I should not have to kick out over $1100 on a car I've had for less than 60 days. The fact that they chose to ignore me just rubs salt in the wound. IF YOU ARE A WOMAN DO NOT SHOP THERE!
Poor Customer Service - Jakekoenig55
Their parts department really struggles to order the correct parts. Several times I've ordered a few hundred dollars worth of parts through them on separate orders, only to find that they ordered the wrong parts even while having my vehicle VIN. Very disappointed in this dealership. Will not bring them any more of my business.
Terrible and Dishonest Dealer - autobuyer123
I buy numerous vehicles per year with my company. I have never dealt with a more dishonest group than these folks. They made a deal with me on the vehicle and talked about when I would take delivery on the vehicle. The next day, they told me that they would need another $500 to make the deal happen. Reluctantly, and a bit later, I agreed to this. They told me that we had a deal, but they said that the first time as well. They agreed that I would be getting the car on Wednesday morning. Wednesday morning, I called to figure out a good time to get the car and they said that they had just sold it this morning to someone else for a few hundred dollars more. Their word is terrible! Do NOT trust these folks! Run!
Untruthful and condescending - SusanJ
Was quoted a price of $ 4k-$4.5K for my trade in of my Ford F 150, then the owner offered far less, liars, would never go there again!
Check everything in deal - Turnert6
Bought used truck. Part of deal was to replace all tires. They did. However after having tires rotated at different service shop learned wrong size tires were put on. Passenger tires put on instead of Light Truck. Dealer refuses to replace with correct size. Taking them to court. Guess it's up to customer to make sure right tires are on vehicle.
Never Again - Neveragainbliss
Worse customer service! They sell cars that are junk! They don't stand by there products at all. Within 12 hrs taking it off the lot 2200.00 worth of problems and 24 hrs only more to come. And the car was over 2,000. They sell straight lemons! We bought the car from them and they service it. They are greedy and don't care about anything but the dollar signs!!! They are rude as xxxx! Even to a 80 yr old woman. Never again!!!
Deception - Neil80
I purchased a used Suburban on 11/11/2016. The same night I bought it, the check engine light came on. The salesman, Joshua, told me before I purchased the vehicle that a transmission code was "cleared out" do to a prior repair from 2012. When I spoke to Joshua on the same night he assured me it was due to the gas cap not being on tight. It never went out and Wolf said they would see what the problem was. They gave me a diagnosis of transmission failure. After filing a complaint with the Attorney General and BBB, they offered to replace the transmission with a used one and pay for only part of the cost. They quoted me almost double what another shop would charge for the same work. Therefore, with little to no loss for them. I purchased this vehicle for my wife to drive around our 5 children in and was assured it was thoroughly checked out before I made the purchase. Instead of taking care of me, the dealership continuously used the word "AS IS' as to why they wouldn't do the right thing and fix the problem. I realize used cars are not perfect, but they knowingly sold me a vehicle that was throwing an error code and cleared it out before selling it. This dealer is only worried about their bottom line.
My experience with Ellsworth Ford, and Larry Anderson... - derricks
My experience with Ellsworth Ford, and Larry Anderson (President) was one of the worst experiences I've had in dealing with auto service. I had brought my Lincoln LS (with under 100,000 miles) in for a routine service: an oil change, diagnostics on the cruise control, and diagnostics on the shift solenoid (would sometimes not shift from 3rd to 4th gear). These were, or so I thought, fairly safe and simple tasks. I drove my vehicle in to Ellsworth Ford and dropped them off the keys. I returned an hour later, and was informed that they were still working on the vehicle. As I sat in the lobby waiting area, I could hear what sounded like a very rough running tractor turning over and not starting. When I asked what the loud noise was, the attendant informed me that it was my vehicle and it wasn't starting. I immediately told them to stop whatever they were doing, and before they did anything further they were to ask my permission. Shortly thereafter, the manager on duty (Larry Anderson) came out and asked me what my problem was. I informed him that when I wanted to know exactly what happened to my vehicle, why it's no longer running, and what was going on. He then informed me that they were trying to diagnose the problem as to why it wasn't running. He did not understand the fact that I had not brought it in for engine issues, and that I had driven it in with absolutely no engine or mechanical issues. Larry then informed me that I had two options, I could either: Pay them to diagnose/repair the engine Have them push it out of the shop and have it towed away at my expense I then informed him that neither of those options worked for me, and that I expected him to work with me to resolve this issue. His response included calling me stupid, and kicking me out of his dealership. I then phoned the police, and informed them of the incident. They came, and spoke to Larry (who had my vehicle in his shop still) and ended up pushing the vehicle out of the shop. No citations were given due to the civil nature of the complaint. I then had to pay a flatbed towtruck to come and tow my vehicle to a local mechanic in Ellsworth. A few days later, I was given the diagnosis that the engine was no longer good. I then had to pay for another tow back to my house (30 miles 1 way). The car has sat in my garage (not running) since. I drove my vehicle in to have a diagnosis on several minor, non-mechanical issues and end up with a ruined engine. It's very shocking to me how I can go from having a Lincoln LS with under 100k miles, that was running perfectly, and had been taken great care of, to having the engine ruined while in their care, and later have it pushed out of their shop at my expense like a piece of trash. Larry Anderson and Ellsworth Ford had made little to no effort in making this right for us. They refused to fix, pay for, or partially pay for the cost to repair the engine. Larry has been anything but helpful, respectful, or professional. My experience at Ellsworth Ford was something that I hope nobody else goes through. I would HIGHLY WARN anyone who decides to either have their vehicle serviced at Ellsworth Ford, or buy a vehicle from Ellsworth Ford simply because of how Larry Anderson had treated me, a valuable customer. My faith in Ford Dealers is not lost, however. I actually purchased another Lincoln from the Eau Claire, WI Ford Dealership and had an absolute wonderful experience. When I had informed them of my Ellsworth Ford/Larry Anderson experience, they were appalled. I would highly recommend anyone to be VERY cautious of Ellsworth Ford, go somewhere else that is BBB accredited, has positive reviews, and values their customers. Ellsworth Ford and Larry Anderson certainly do not. Good luck.
Purchasing the pickup was a good experience. I drove 2... - jerryander
Purchasing the pickup was a good experience. I drove 2 1/2 hours from Mankato, MN twice. I was given adequate attention. Overall I am very happy with the truck.
However, there were two minor issues that I called about resolving - things I discovered they were made aware of by the previous owner when it was traded in. It has been THREE MONTHS since I called the first time. I have called a total of five times with assurances that I would be called back with status. I have yet to receive a call back. My experience with service after the sale has been horrible.
Find the vehicle online, called and the receptionist was... - ElaineIWM
Find the vehicle online, called and the receptionist was very polite, we never had to wait on the phone, Paul Peterson was fantastic and friendly. We were driving about 75 miles (one-way) to check out the vehicle and Paul was very accommodating to our schedule. Purchase process was the least painful we've ever had. Definitely would consider buying from Paul again!
Zumbrota Ford Inc.
Dave Syverson Auto Center
Dealer FOR The People
Sales & Leasing Consultant