“TERRIBLE CUSTOMER SERVICE AFTER THE SALE” I purchased... - customer14
“TERRIBLE CUSTOMER SERVICE AFTER THE SALE”
I purchased a 2008 Saturn Outlook from this location on July 17, 2013. I drove all the way from St. Louis, MO to Iowa (500 miles), because they had the exact car we had been looking for. We were hesitant to drive that distance for a car because we would not be in close proximity in case something went wrong. WELL WE SHOULD HAVE WENT WITH OUR INSTINCTS!
There were no “Service” lights on when we purchased the car, but as soon as we were about 100 miles out, on our way back home, the “Traction Control OFF / Service Stabilitrack” light came on. I didn’t think too much of it at the time because I thought maybe we accidently hit the Traction Control button since it is close to the cup holders. Since then, it comes on all the time. To make matters worse, about a week later the “Check Engine” light came on, and I went to AutoZone to see if they could tell me the problem, and then couldn’t pin point it for sure. I would have to go to a GM dealer and pay the $100 diagnostic test to know for sure.
Now I am trying to get my plates, but I can’t get them until the car passes Emissions testing, and it won’t pass because of the “Check Engine” light.
It’s now August 20th, and I made a call to Roling Ford about all the issues I have been having, and they said that they can’t help me. More specifically, “Did you buy the extended service plan?” I said “No.” The response from the Sales Manager Brent, “That’s why I always recommend customers buying those.” TERRIBLE CUSTOMER SERVICE!
The only thing I can do now is to write a poor review for this dealership so no one else has to get screwed like I did. It sounds to me like the lights were on when they got the car, and they just reset them in the shop. PLEASE DON’T BUY A CAR FROM THIS DEALERSHIP
- VERY UNSATISFIED CUSTOMER
My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84
My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer.
Communication was extremely poor with 99% of it being because we initiated it.
We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on.
Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up.
Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again.
At this point my husband pulled the car into the garage to take a look.
The following was found :
- The air box was broken
- The fuse box clips were broken
- The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor
- A vacuum line was cut and not repaired or replaced
- There was a smashed relay in the fuse box
- There was a bungee cord left hanging inside the engine compartment in front of the radiator fan.
Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there).
We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part.
When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything."
Without a doubt, I do not recommend servicing your vehicle with this dealership.
One of the best ever... - tomandpeej
James Rude found me the perfect car at the price I was looking for. I could not be happier. The entire team including finance was best service ever!!!!!!! If you are looking for a car I think you should call Saxon Ford.
I bought my Ford Fusion used from St. Boni Ford and Doug... - blars1702
I bought my Ford Fusion used from St. Boni Ford and Doug was great! He made the process very smooth and I feel like I got a great deal on the car. Furthermore, Doug and his employees have been awesome when I have returned to service my Ford for oil changes and other maintenance. Quotes/Prices are honest and fair, they do great work and take the time to make you feel like a valued customer. I even received a courtesy call from Doug the owner himself a few days after getting new tires and some other work done just to make sure I was satisfied and happy with all the work. Can't say enough good things about this place - it's hard to find good, honest mechanics and car sales people but they nail it! If you are in the west metro area I strongly recommend St. Boni Ford!!
Excellent customer service - Life is good.
Just piced up our new Ford Edge. Great vehicle for the money. The staff at Sugar Loaf Ford Lincoln always make me feel at home. Never rushed, give me options and take the time to show me how to use and operate all those new high tech gadgets. They have also invited me back for a refresher course on those items that I don't use that often. I really appreciate that!. Thank you, you truly have a amazing team.
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