Victor Najjar is the best service advisor! - Gene
My trip to fix my 2011 bmw x3’s alternator started out rough since it was week of July 4th week. Victor Najjar went out of his way to make things right, including staying later so that I can pick up a loaner and also pick up my car. He is a great person and service advisor that provides excellent superb customer service!
Top Reviewed Service Specialists At This Dealership
Look no further! - BMWlvrgirl
When my warranty ran out i thought i could save money for general maintenance at a local authorized BMW service center. WRONG! after several visits, much frustration and many $ spent - i finally got smart and went to Fields. They diagnosed the issue immediately. The repairs were done efficiently and professionally. They not only took great care of my car, they took great care of me too! They ensured i made it ro work on time by providing transportation needed. Everything seemed so effortless. I will look no further for my future buying and service experience. Thank you Fields!
Detailed overview of my Hyuandi sport. - Rohit Shah
Rob Caldwell volunteered to go with me for a test drive. He gave me very detailed hands on review of all basic and advanced features of my car. He was extremely polite, nice, patient and courteous.
I learned a lot more about my car. He turned on lot of available features that I was not aware of.
Thank you Rob.
I was very happy with the service and will continue to... - tinker-bell
I was very happy with the service and will continue to bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check
Chuck Stefik - Chuck
Vehicle was brought in for diagnostic after which water pump replaced. Got home had leak. Service mgr. Sent a tow flatbed for car back to dealership. Veh delivered back to house by serv. Gm and mechanic. Was excellent accomadation and customer service. Am very pleased.
Great Service Department Experience - startrekfan
My service advisor, Fred, was friendly and very helpful with answering my questions and ensuring that the process went smoothly from start to finish. Picking my car up was also a breeze thanks to the highly efficient porters and cashiers. Of course, the most important part was that the technician who worked on my car got the job done perfectly and sooner than expected. A first rate experience across the board!
Perfect - Mihalt123
Very good, clean and very fast service. Very recommended for other customers. They repair my car and right now car run and drive like i bought.
The mechanics themselves seem skilled enough, and they... - chicar
The mechanics themselves seem skilled enough, and they have never tried to "invent" problems - but there's more than that to be a good service dealer in my opinion. The service consultants are generally condescending, especially but not limited to, women - as I've seen them talking to other people too. The pricing is very high, but you expect that from a dealer. They completely miss details, like replace my lug nut cover, then forgot (3 times) to order the replacement for the one they lost. They grossly exaggerate how soon your car will be done, like 45 minute oil changes take 1 hour and 20 minutes. They just plain act like they can't be bothered with customers. I think Service Consultants should be eliminated. If they can't treat the customers better than a mechanic would, then why have them at all?