Victor Najjar is the best service advisor! - Gene
My trip to fix my 2011 bmw x3’s alternator started out rough since it was week of July 4th week. Victor Najjar went out of his way to make things right, including staying later so that I can pick up a loaner and also pick up my car. He is a great person and service advisor that provides excellent superb customer service!
Top Reviewed Service Specialists At This Dealership
Work done with air condition - TAGHRP2
Service advisor (Mr. Chris Goodrich) was very helpful and keep me up to date for what is going on with the car while working with a 3rd party warranty.
Detailed overview of my Hyuandi sport. - Rohit Shah
Rob Caldwell volunteered to go with me for a test drive. He gave me very detailed hands on review of all basic and advanced features of my car. He was extremely polite, nice, patient and courteous.
I learned a lot more about my car. He turned on lot of available features that I was not aware of.
Thank you Rob.
I was very happy with the service and will continue to... - tinker-bell
I was very happy with the service and will continue to bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check
Oh”Happy day” - Booker t hornets
Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to everything the internet is the problem solver to everything & a bit of challenge to Seniors to navigate.We are preparing for a road trip& needed help to properly operate all the great features of our car so decided to go to our closest BMW dealer who is in Naperville,IL & where we were Blessed to meet Salesman Bill Earnest (A God send).Even tho we were not purchasing an auto with him he took the time to walk us thru all the features of our car.Bill’s skillful &professionalism & knowledge of Our BMW car was awesome for us& made our BMW 101 training period great! We certainly hope to see Bill's friendly face for years to come as we come in for service & products @ the dealership.We left the dealership with total satisfaction for ourselves & ready to share our experience with others !
Chuck Stefik - Chuck
Vehicle was brought in for diagnostic after which water pump replaced. Got home had leak. Service mgr. Sent a tow flatbed for car back to dealership. Veh delivered back to house by serv. Gm and mechanic. Was excellent accomadation and customer service. Am very pleased.
Great Service Department Experience - startrekfan
My service advisor, Fred, was friendly and very helpful with answering my questions and ensuring that the process went smoothly from start to finish. Picking my car up was also a breeze thanks to the highly efficient porters and cashiers. Of course, the most important part was that the technician who worked on my car got the job done perfectly and sooner than expected. A first rate experience across the board!
Customer service customized for the customers - Stallworth.Cece
Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of the best in his field. Trust me all dealerships are not the same. Logo doesn’t mean a thing. Thank you Tony Scanlon!
Perfect - Mihalt123
Very good, clean and very fast service. Very recommended for other customers. They repair my car and right now car run and drive like i bought.
Lie, not returning calls, - Yehia79
Let me start by saying bunch of lairs!!
WHEN I GOT THERE THERE IS NO SIGN ON THE OUTSIDE OF THE BUILDING THAT SHOULD HAVE BEEN A FLAG...
I own a mb cls. My brother in law recommended this place, after my wife was in accident but he told me that they do very good work but he also told me that they might take longer than 30 days to complete the job but your car will be back to perfection. I called juan which is the manger and told him that he has 30 days to fix my car because the insurance won't pay after that for rental he said no problem and it will be done with in the 30 day period. Took the car there and never hear from them I call and juan disappeared oh he is out the office oh he is out for training I go there after 35 days and my car hasn't been touched there waiting for parts I asked for a loaner and they tell me even if I own a bmw they won't give me a car. Now I went nuts and the body shop manger PAT tells them to get me a rental and he will pay for 2 days I said what are you talking about this car easy take another month to put together and it sure did my car was by them for almost three month and their excuse was that because my insurance adjuster did the first estimate at my was that's why they didn't know what the car needs.
Every week the same lie oh your car will be ready on Friday they call my Thursday the part didn't or I didn't come in they had to pay for the rental and I should be glad that their pay for because I'm the one that's not doing my job. They charged the insurance 22k for the job and they told my that they fix Bentley and Lamborghini so my car didn't mean anything to them. I told them that I was done talking to them and my lawyer will Handel from her on and they put my car back together in 1 week. I called the owner and sent him text messages he opened them and didn't even take the time as a business owner to acknowledge the problem. No I'm thinking the car will be in good shape after my wife picked it up while I was out of town. I drive the car once I get back and there something wrong, I took the car to Mercedes dealer and they came back with a bill for $10,000 in repairs in the same area from the accident and I sent to the body shop and respond was that stuff was wear and tear and it had nothing to do with the accident. LONG REVIEW BUT WANTED FOR EVERYONE TO SEE WHAT KIND OF SCAM THERE RUNNING OVER THERE.
These guys are scam and liars don't waist your time!!
My other Mercedes had a much bigger accident and I costed 14k to fix by euro collision!!
THE PICTURES ARW AFTER 35 DAYS SITTING IN THERE SHOP!!!wow
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
The mechanics themselves seem skilled enough, and they... - chicar
The mechanics themselves seem skilled enough, and they have never tried to "invent" problems - but there's more than that to be a good service dealer in my opinion. The service consultants are generally condescending, especially but not limited to, women - as I've seen them talking to other people too. The pricing is very high, but you expect that from a dealer. They completely miss details, like replace my lug nut cover, then forgot (3 times) to order the replacement for the one they lost. They grossly exaggerate how soon your car will be done, like 45 minute oil changes take 1 hour and 20 minutes. They just plain act like they can't be bothered with customers. I think Service Consultants should be eliminated. If they can't treat the customers better than a mechanic would, then why have them at all?