Great customer service - Carbea6
Professional and goes above and beyond for clients to ensure a happy experience. Purchased brand new Equinox there were a couple minor things and they were taken care of. Would highly recommend! Donna has called and emailed to make sure everything is going smoothly after purchase. Everyone we spoke with our dealt with during the entire process was great!
Top Reviewed Specialists At This Dealership
Commercial Truck Manager
New Car - j_trovato
All of the people I worked with were very friendly. It felt like they were actually interested in trying to get me a good price for my car and didn't try to just to get more money out of me. Chris did a good job of explaining all of the cars features and both Walter and Chris followed up to make sure everything with the car was as expected. Mark made the finance process informative but quick. I will return to Phillips for sure when looking for my next vehicle.
Amazing, fast & easy!! - Hasikfam
We were in quite a bind with our old car dying on us & owing quite a bit!! Joe was the BEST!! He was patient & thorough. He explained every detail & answered every question. He was so friendly & kind. The entire staff was amazing. They went above & beyond for us & our children! I’m so grateful for Joe, Eric, Wayne, Cody & the whole phillips auto group family!!
No Hassle car purchase - abba
We have dealt with about 6 dealerships in looking for a new 2018 Equinox LT. All the experiences started the same with an online contact and an online price that was confirmed with the dealerships by my wife. With 5 of the 6 dealerships that confirmed price changed by the time we got to the dealership by 2 or 3 thousand dollars. Not so with Advantage. When we got there The sales manager had copies of the communications between the internet associate and my wife. He turned us over to Andre who could not have been more friendly. He took over the process and within an hour we made the purchase. No going back and forth, no increasing car pricing, no surprise fees and no hard selling techniques. I certainly would recommend shopping for your vehicle here.
Great - RUNNER789
Very proffesional. Very prompt. Waiting room is very clean and comfortable. Customer service was wonderful. Will definitely buy my next car here and would recommend to friends and family.
Product and Leasing Consultant
Great experience - MaryF
I just purchased a Chevrolet Sonic. I had the pleasure of getting to know Chris Krajniak and Denise Reilly. They were very helpful with answering my questions. They helped me find a car that matches my budget and my general car needs. I would highly recommended checking out Advantage Chevrolet.
Great Experience - A. Kaye
Lombardi Chevy is a local dealership and when I was looking for a used car, I knew right where to go. I had a number in mind and knew what I could afford monthly and I ended up purchasing a 2007 Buick lacrosse and my payment ended up being lower than I had anticipated. By the time I got to the dealership all my paperwork was done and ready to go and all I had to do was sign and drive. It was simple, easy and hassle-free thanks to my salesman Jim. I have since come back for service on my vehicle and am very pleased with Ed the service manager who actually puts forth the effort to address every question or concern. I will only come to Lombardi Chevy. I support small business' and my community.
Service center - CarmelocC34
I received the best customer service at Christenson thanks to Benito Rosario! I will definitely return to have my vehicle serviced again in the future.
Exceptional - Jersanmic
Took the car in for the appointment was taking in immediately and then when they promised it. Called ahead of time and got it right in and received a courtesy vehicle to take me back to work and then pick me up in the car was done
Great dealership and wonderful sales staff - previous GM buyers
Apple Chevrolet is a fair and honest dealership. They have very competitive pricing and work diligently to find the vehicle you need. I would recommend them to anyone. Ken Lavigne was our salesman and he was wonderful to work with.
First new vehicle in 30 years - ChuckandCindi
After shopping over the internet for well over a month we decided to give Smith a try as they are relatively close.We never left.We had planned to check out two other dealers in the area,but the price was in the ballpark and the atmosphere was pretty laid back.Lisa was a charmer and knew the vehicle she was selling. Overall a pretty low stress purchase.
Chuck and Cindi
Very Helpful - Patrick V
I worked with Kevin B. over the phone after seeing a nice truck online and reading the reviews on here about the dealership. Kevin was awesome and straight forward. He even went out and test drove the truck to left me know how it handled as it had a six inch lift on it. He did research on the lift as well. Overall, he was awesome to work with. However, we ended up not making the two hour drive as my wife didn't want a truck that big but I will be looking into what Dralle as to offer on my next purchase.
Thanks for your time Kevin B.
Good experience - Corrina Leodoro
worked with me and my requests & made me feel comfortable with this big decision. I will definatley refer family & friends. I left a happy customer
Service department includes “Charlie the rude racist” - Epmwilliams
They overcharge women who they believe don’t know the services they are getting. Charlie is the service dept is rude, disrespectful and has the worst customer service I have ever received. He is a liar and they have definitely lost a customer.
Worst Experience Eve from a Dealership I Trusted - T. Jones, Joliet, IL
The buying process was long. It was a 2 hour wait to be seen by Mindy (who has sold cars to my parents in the past and the reason I was there)...not a big deal. Once she was able to see me, we sat and went over the usual credit application process. However, she hadn't completely finished the customer prior ("who was a friend"), so the aged Johnny Bravo hung around the cubicle as Mindy continued to ask personal questions (Income, social security #, the usual). Mindy never asked the customer to step away so that she could assist me. Not wanting to cause a problem, we went on with Mr. Bravo standing within ear shot. The rest of the buying process went smoothly. It ended with Mindy explaining to give them all "5 Star" ratings as soon as possible. Little did I know that the poor service came after you left the lot. The following week, my deposit was due, they ran the transaction and the funds was withdrawn from the account (Friday). On Saturday, I received a very rude voicemail from Alan Ducato, the Finance Director and another accusatory call from Mindy. I was humiliated for 3 days by these professionals. Finally on Monday, received an email from Alan stating they received the funds. No apology or anything after having my character attacked and being urged to bring the car back. Pompous, unprofressional and loan shark tactics is what you will get if you purchase a car from Hawk Chevy in Joliet, Il!
Service - Homer Glen
They got me in for an appointment immediately , provided me with a rental and out fast. My car was fixed properly the first time. Efficient & professional
BULLxxxxTERS - Msealswoods
Was their on 5/25 ready to purchase a vehicle they was not attentive i was told i would get a call back to see if i was approved no call back called them several times was told someone would give me a call back no one did i have brought 2 cars from them in the past and since them they have got terrible with their xustomer service WHO THE xxxx DON'T DO REBATES ON BRAND NEW CARS THAT'S SOME REAL xxxxxxxx AND AFTER THEM NOT RESPONDING TO ME I WENT TO PHILLIPS CHEVOROLET IN LANSING AND BROUGHT ME A 2018 CHEVY TRAVERSE "SAME EXACT VEHICLE I WAS TRYING TO PURCHASE WITH THEM"WITH SOME WONDERFUL PEOPLE
I bought a chevy equinox - Oscar
I bought a 2016 Chevy Equinox . Robert Martinez.did a great job with the sale of the car.we gave him our price range. He gave us 4 Equinoxes to test drive. All with different options. We bought one, he took time to walk us through and explain the entire car to us. Great experience.
Phillips Auto Group of Bradley, Inc.
Phillips Chevrolet of Lansing