Excellent dealership and service dept. - Java
Bought 2 cadillacs from Heritage from 2011 and 2017, can’t say enough about sales and service, always a excellent experience and always feel welcomed.
Top Reviewed Service Specialists At This Dealership
Excellent service - pampaz
Excellent service department. Brian was super helpful even found me a rebate on my new tires. Texted me updates...all good!!! I highly recommend this service department! I always have a great experience.
Greatest buying experience ever - Daisyaward
My dealer mr will buis put me in a brand new vehicle today he was fair and honest and didn’t break my heart. If you need a new vehicle come see him at Arnie Bauer he is awesome
Helpful and knowlegable staff - Rzqvls2
My sales rep,Marcelino Alfaro,made the leasing of my 2018 CTS seamless. His product knowledge and attention to detail was unmatched. I was able to pull up my current lease and enter into a new lease without issue and kept my payment structure well within my target. The sales Manager and finance Manager were both extremely helpful.
And my service rep Danelle was the best.
Awful management. - Jonyquest
Loud obnoxious managers. They like to yell at you when ur just browsing. Screw this place. Also heard they treat employees very poor. Go elsewhere
Worst Customer Service Ever! - RWM
This company is an absolute joke! I took my car in with a check engine light on and they told me they could not fix the issue but charged me $150. When I called to complain they told me they would be glad to charge me another $150 to tell me nothing was wrong again . Still having the same issue as when I took car in the first time. I dealt with Tracy Walker who was a total xxx to my wife and I dealt with Robert Lang who was a total xxx to me. Very rude and disrespectful. I would NEVER use or recommend this dealership to anyone.
BEWARE OF WARRANTY SCAM WITH ANTHONY @ SHIREY! - SHE SHE
I called Shirey Cadillac back on July 15th to inquire about an extended warranty for my Cadillac SRX, I spoke with Anthony which was very pleasant in the beginning, Anthony went over two options 3yrs /36k or 4yrs/48k I chose the 4yr/48k miles warranty through Fidelity Warranty, Anthony ask for my fax number to send over the contract, to my surprise I only received an authorization form for $400 down and to include my bank info for payments to be withdrawn monthly for $135.42. I called Anthony back to inform I never received the contract just an authorization form, Anthony claims he was sending the contact again,08/01 I never received it just another authorization form. I called again on 08/06/18 advised I never got the contract. Anthony then called me back from his personal cell phone and ask me to send back the authorization form to his cell phone, which I did. Anthony stated that he would send me the contract, again I never received it, so I called Anthony back on his cell, he says I'm with a customers, I'll call you back that was Friday August 10, again, no call or contract, I called dealership Monday, Anthony answer I stated good evening Anthony I never received a return call or the contract on Friday. Anthony act as thou he had never spoken with me before, asking why was I calling him. I stated I was waiting on your return call Friday alone with the contract for the warranty, YOU would not believe this man started acting like he had no clue who I was and why I was calling him, he became very ignorant & arrogant asking me what are you talking about, so I reminded him again, who I was and he called me from his cell phone on Thursday, and that I spoke with him Thursday & Friday and text him back the authorization form to his personal cell, then his story changed and he said oh, that quote I gave you expired and those options are no longer available, I said since when does a quote expire in a week. I spoke with you Thursday and Friday you were sending over the contract, he said ma'am I sent it to you twice, at this point I'm almost boiling because he's trying to insult my intelligence. How can a quote expire and the warranty no longer available by Monday, then he picks an argument with me, stating well what do you want me to do, then he states their was no date on the authorization form you sent back to me,(because I'm smarter than you sir,) he then ask what date did I fax it to you? I said July 26th he then says oh, that's why the quote expired 07/31/2018, LIAR, I talked to you on Thursday & Friday and now the quotes expired and the warranty are no longer available. Really? So, I stated ok no problem but I'm glad I never signed the authorization form to withdraw from my account with no contract. Get the contract first before signing any form or making any payments.
*I called Fidelity warranty directly and they put me In touch with a dealer to write the contract is much better and cheaper than this RIPE off guy Anthony @ SHIREY CADILLAC!
Shirey, I hope you are screening your employee's.