Been coming here for years - EP
My '07 Malibu and '02 Envoy know this place well, We get great diagnostic service and repairs. They are almost always price-competitive with other shops and you get highly trained techs doing the work. I've never had to have any re-work done, it's always first-time final. All of the write-up people are super to work with and they are on the side of the customer. If you are looking for a car, Ayman really knows his stuff. In Service, Margie, Pete, Niko, Joe, and Jim are fantastic to work with. In finance, I always work with Premo... very helpful with extended warranties and financing.
Top Reviewed Service Specialists At This Dealership
Recall - sheilamartin014
I brought me chevy equinox in to the service department because I was notified about a recall on my vehicle. Service took about an hour.
Service Care Agent
Service department - Sunshine
I called Castle for my recall. The receptionist Chrisi answered the phone and my made my appointment. When I went in I was greeted by Marlex. He explained the procedure and point out some maintenance that I was missing. They gave me a loaner and I was happy that I got my car back the same day. Marlex was amazing. Going back for my next service.
Service Lane Manager
HMU sales guy was the best !! - Gonzalez 05!
My sales man was the best ... please let him know he was prompt and pleasant... I felt like family ... give Hector a raise . Thank you
Erik provided me prompt and accurate service interaction - drscott
Had some regular and warranty work done on our Volts. Erik Pieper was excellent to work with. He kept me informed and provided me the details I requested. He was considerate and helpful. Highly recommended.
Over and Above to help an Out of Towner - schoepmd
Kudos to Paul Smith in the Parts Department. I'm a former customer of Westphal Chevy having bought my first two Trucks from them. I moved away and live in Milwaukee now. MY 93 year old Father still lives in Aurora and lost the keys to his 2001 Buick Lasabre. I contacted Paul by phone and he stepped in and researched the key and fob that I needed, contacted the local Locksmith and sent the parts over to him and charged me over the phone. As I drove down from Milwuakee, Paul's magic was at work. By the time I arrived at the Locksmith, the parts had arrived and the researched codes were in the hands of the Locksmith. In no time at all, I was at my Father's house synching the new key. A half hour later, my Dad's car was working again and I was on my way back to Milwaukee. Although the drive was long, the result was great ! Thank you so much, Paul. I truly appreciate the great service !!
Service dept for a key - Needs cane
This experience was so much improved. My courtesy car was an Equanox, a very nice car and easier for me to get into. The car was brought up to the door,air conditioning was on and the lady doing my paperwork asked if I k ew how to use a push button start car. Very nice, Thank you.
Service inspection and oil change - Gail
On january 26 i had a very pleasant experience at your lisle store. Danny Contreras was my service representative and i could not believe my good fortune of his considerate helpful nature. PLUS I was immediately taken care of and I was out the door in no time with a washed car too!!! When i come back i will be sure to ask for Danny, what an asset to your dealership.
Service Customer Care
The only place I will have my vehicles repaired at - tony.palumbojr
I have been a customer for over 30 years.
We purchase all our vehicles from Apple, new or used. They are the only place we service our vehicles at. Wonderful staff and excellent mechanics.
Service department see James Erby
for sales Dan McGowan
new car purchase - ken taylor
Everyone was very professional and friendly. My sales person Kevin beaver did every thing to ensure a pleasant experience. I felt I got a good deal. and look forward to a good relationship with everyone at Dralle (Peotone)
They made it right! - Mercedes Christiansen
I had a bad experience in October, have a bad review, they contacted me to fix it. The service center made it right. Thank you Dustin and the service department team. Great job!
Worst Customer Service Ever! - RWM
This company is an absolute joke! I took my car in with a check engine light on and they told me they could not fix the issue but charged me $150. When I called to complain they told me they would be glad to charge me another $150 to tell me nothing was wrong again . Still having the same issue as when I took car in the first time. I dealt with Tracy Walker who was a total xxx to my wife and I dealt with Robert Lang who was a total xxx to me. Very rude and disrespectful. I would NEVER use or recommend this dealership to anyone.
Lost a sale and customer for life - Wahoo228
I had my 2008 Saturn towed in on a Monday because it was experiencing what seemed to be a transmission issue. Later that day I got a call from Chris in Service advising that there were multiple warnings being issued and that it would likely cost in excess of what I was willing to spend to repair. I advised that I didn’t want to do the repairs but might be interested in purchasing a new vehicle and to have a salesman contact me with a possible trade-in allowance and to discuss my options for a new vehicle. By 7pm that day I hadn’t heard from any sales people so I called back and asked again to discuss my situation with a salesman. Fast forward to Thursday and I still hadn’t heard from anyone at the dealership so I called service to ask what I owed so I could pick up my car and have it turned over to a junk car dealer. I also mentioned that I still had not heard from a sales person but at that point it was too late as I had already made a deal to purchase a new 2018 vehicle elsewhere. I’d like to say that your dealership most likely lost a sale simply because nobody felt it was necessary to call me back. I am extremely disappointed in their customer service, or rather the lack of customer service that I received. I will not be returning to the dealership for my future service needs on my 2011 Camaro.
The Worse Customer Service!!! - firstname.lastname@example.org
I needed replacement of keyless remote 12 days after the warrenty ended. Manager refused to speak with me. Paid $200 to replace it once again.