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I would like to say thank you again for working with me... - sharonanderson97
I would like to say thank you again for working with me with patience, professionalism, and politeness. I will recommend you guys. Thank you for staying in contact. Adam, Audrey Mr. D. and Mike, you guys are the best.
Top Reviewed Specialists At This Dealership
Sales and Leasing Representative
I had my car serviced on April 2, 2021 for my recall and... - AYANNATENNER
I had my car serviced on April 2, 2021 for my recall and Derryl Resse took care of me.. nice individual and great customer service!!
The first car buying experience was made easy to me due... - Eric
The first car buying experience was made easy to me due to the hard work and diligence of these people. Ed tailored some videos of cars towards my interest and stayed late to work with us. Check out Countryside Nissan for your next purchase!
Service was good. All needs were met. I have extended... - Sonia
Service was good. All needs were met. I have extended warranty and there were no issues. Everything was covered. I was updated regularly and received a rental
Peter Sakleh treated me with respect and prompt service.... - annebielby
Peter Sakleh treated me with respect and prompt service. Excellent salesman. I told him what i wanted and he delivered. Thank you for all your help Peter
MR COL;E WENT OUT OF HIS WAY TO THAT MY NEEDS WERE MET.... - JACK65
MR COL;E WENT OUT OF HIS WAY TO THAT MY NEEDS WERE MET. HE LISTENS TO EVERYTHING A PERSONS SAYS AND RESPONDS TO IT
My service was beyond exceptional. Michael Neely our... - Orange1969
My service was beyond exceptional. Michael Neely our sales rep went above and beyond to not only sell us a vehicle we really like, he went above and beyond to address a minor concern we had also. He is Hands down the best. Would definitely refer Michael to family and friends.
2 days agoTerrible place and terrible experience x2,... - stevevip12
2 days ago
Terrible place and terrible experience x2, yes twice. Seth was the backbone of most of the failure, but even when he ran my credit 2 diffrent times, which were spider webbed out to way more creditors than need, he was still unable to get me in anything even with decent credit and $1000 down. Will never be back there and would never recommend this place to anyone unless you want your credit to go to waste and lots of time. I'd give it 0 if i could.
after far too much time spent researching and pricing a... - ConnieC
after far too much time spent researching and pricing a new car i had a GREAT experience buying one and believe good business practice deserves recognition. i have NEVER left a dealer being able to say i "enjoyed" the experience. this one was actually not only tolerable, but respectable . sure, they made money - i never leave thinking i got "such a deal"... but, i'm happy when i leave knowing i didn't get robbed and feeling i was respected and my intelligence wasn't insulted (well... they bordered once, but i caught it and gave them kudos for the effort!)
Hawkinson Nissan in Matteson was the 5th dealer i went to. i'd walked out of 4 others - one in Gurnee where he couldn't believe i was willing to do that drive home in the same car i arrived in (one a day is all you can do because you're pretty much a hostage when you get there no matter WHAT you think you've done over the phone). i am beyond grateful that they were the LAST dealership i went to and they are a dealership i will refer and go back to myself indefinitely.
i originally spoke with Dylan - who hung in there until the end! he was a pleasure to talk with. didn't hound me with repeated phone calls. stuck to all the promises made. AND - when i told him one of the pics looked as if the back seat leather had a couple of marks on it and asked him to check and tell me what it truly looked like before i made the drive he actually OVERPLAYED what it was because it was nothing when i got there! unfortunately, the poor guy got food poisoning and had to leave work Monday morning when I was coming in. He handed me over to Edward Brown - who i couldn't have ended up more pleased with. (and those of you who know me know that's a xxxx of a lot to be said!)
i had negotiated trade-in range prior and secured price of vehicle i was buying prior. after the experiences at the 4 other dealers i went to Hawkinson Nissan fully expecting a screwing of some sort - and was actually a little curious as to what it would be. i waited - and waited - and it never came. how awesome?!
Ed was tolerant of my "listen, i've been doing this for a f'ing week and i'm fed up" attitude. he was respectful even when i was being reactive to things that hadn't happened yet (and never did). he got me above what i expected on my trade-in. they stuck to the agreed upon purchase price. he got me a second fob. he got the $995 "gee, you aren't financing and we have to make our money somewhere" fee and, basically, made the entire process as streamlined as i've ever gone through. EVER. (sure they didn't "offer up" the fob, didn't waive the fee without me pushing the issue and didn't come back at higher trade-in first time - but you have to give credit instead of xxxxxxxx - after all they are in SALES).
even if not financing you have to go to the "finance guy". i dreaded that .... but, even that was good. he made a valiant effort to sell us the extended warranty but stopped immediately when my face and tone let him know it was time. HOWEVER, he priced that warranty at so far below what we would have expected i'm sorry we didn't take it. he said we had a week to decide. ethics on top of it all!! wow! and, again, kudos to you Michael Beckett! i told you that was the absolute best intro to the add-on warranty ("wrap" as you taught me) i've ever seen or heard and stand by that!
the car was detailed by Barron who i promised i would bring a tip back to when i pick up my second fob - and i will. he did a fantastic job detailing the car while we did the paperwork. that baby was beautiful!
above all that the dealership had a positive vibe overall. there was just a bounce to the place that was nice to feel. happy. not cut throat. no xxxxxxxxx. even the sales guys outside taking breaks were nice - didn't hawk on me when i walked in. the entire aura of the place was just "nice".
bottom line.... the Hawkinson family actually holds to some ethics and standards and it was incredible to have a nice experience buying a car. i don't have Dylan's last name so i can't tag him here or i would - but what a great guy. Edward Brown - AWESOME to deal with. if you're buying and don't want any b.s. - visit him. maybe stop and see Dylan and have them do a split, though 😇. financing - call first and make sure Michael Beckett is there to take care of you and tell him you already know about the pitch - but don't be afraid - it's worth sitting through! and bring a few bucks to tip the detailer - if it's Barron you're going to owe them.
thanks, Hawkinson Nissan! i'm not easily impressed - but you did it. i told you i am loyal beyond... and i'll pitch you out as much as i can!
It was not good. Had a car priced and they sold it and... - samtime33
It was not good. Had a car priced and they sold it and did give me an option to see anything else except for something that wad our for my price range. If you want to buy online no one is willinh to sell you a car
AMAZING - happyhorycustomer
THIS IS THE BEST EXPERIENCE IVE EVER HAD, I WOULD BUY 100 MORE JUST TO FEEL AS GOOD AS I DID AT PURCHASE!!! I LOVE MY NEW NISSAN, MY SALESMAN WAS SO CUTE TOO, A SHAME HE WAS MARRIED BECAUSE ID LOVE A "LONGER" TEST RIDE
Nissan Service Manager
94 Nissan of South Holland