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I could not have asked for a better experience at City... - Michael D
I could not have asked for a better experience at City Volkswagen of Chicago, Laura went Above and Beyond in helping me trade in my current car, and helped pick the PERFECT one as its replacement. She found me a car that met all of my wants and needs, and then some! We test drove it twice and explained all of the features and all of the amazing Warranty's that came with it. Then we got all the Paperwork signed and warranty's added on while Jennifer Stewart explained it all quickly and in detail. It was an amazing experience and will be for sure recommending all of my friends and family to join Volkswagen and visit this dealership. A+ Experience All Around.
Top Reviewed Specialists At This Dealership
Michael was great to work with! He was very helpful and... - PanzerBen
Michael was great to work with! He was very helpful and made the whole process of buying a new car very painless. Highly recommend him.
Both Fil and Adam did an excellent job assisting us with... - R2schu
Both Fil and Adam did an excellent job assisting us with our purchase. Very friendly and personable people. Highly recommended by us in the future.
New Sales Manager
Sales & Leasing Consultant
Amazing service!!! This was my husbands and I first... - Jhdonahue
Amazing service!!! This was my husbands and I first experience buying a car. It was a such a smooth process and Adrian our sales associate made us feel so comfortable. He wasn’t pushy and let us go at our pace. The finance department did everything they could to get us the price we wanted. I can’t say enough about the service we received we ended up buying an atlas that day and never went to another dealership. It was the only car we test drove. Thank you for making this process so painless and fun!!!
New VW and Used Car Sales
I was able to work with Mario Cardenas and he was great!... - Neumie
I was able to work with Mario Cardenas and he was great! I traveled from central Wisconsin looking for the right vehicle, with the right features, for the right price. Mario hooked me up and made it a very easy process. The vehicle was ready and waiting for me to test drive. I was able to make my decision and head home with my new car the same day.
Abe you were Phenomenal! U explained everything in great... - Emmanuel C
Abe you were Phenomenal! U explained everything in great detail , worked out a great deal! You were patient, accommodated and kind ! Thank you so much!!!
I just purchased a new Volkswagon Tiguan! It was a very... - iluebke
I just purchased a new Volkswagon Tiguan! It was a very smooth transaction, with JJ's help. JJ answered all my questions and made it easy to purchase it. I was pleased with the deal we worked out. and his patience showing me all the options, and how to work them. I will be telling people how awesome everyone one is at Frank Boucher Chrysler, Dodge, Jeep, Ram and VW in Janesville! Also would say, Shaun made the financial part easy and fast. The only dealership that has ever given me a gift!!!!
New Vehicle Sales Manager
Certified Sales Professional
This VW dealership goes above and beyond when it comes to... - BRIDGET
This VW dealership goes above and beyond when it comes to their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I needed to refill my windshield fluid, once I opened the hood it wouldn’t lock closed. I brought the car in and they oiled it up for me and taught me how to do it myself so it doesn’t happen again! They didn’t make me feel like a dumb girl who doesn’t know what she’s doing, they took the time to show me properly and I was in and out in under 10 mins. I recently needed my headlights replaced, I brought in my Jetta and they replaced and cleaned both headlights under an hour on a busy day even though I did not have an appointment. The guys who work in service are so amazing. My experience each time has made me want to buy another VW car once the time comes just because these guys are so great. Love it here!
Certified New and Used Product Specialist
Everyone was so friendly/knowledgeable and made the car... - MTDETERMAN
Everyone was so friendly/knowledgeable and made the car buying experience so easy and stress free. Mitch is a great salesperson. I would highly recommend this place.
Sales & Leasing Consultant
Used Car Sales Manager
Mr. Agic was great support and help in my purchase of the... - Aida
Mr. Agic was great support and help in my purchase of the new car. This is my third car that he helped me buy. He is excellent salesman.
I came in wanting to buy a car for my daughter and ended... - jamesanddebbie
I came in wanting to buy a car for my daughter and ended up buying 2. Donnie, Gabe, and Arsean were very helpful in putting their hearts into the job and meeting my needs. When you leave its like you were treated by family. 🤗
Jeff Emerson and Moe Atef went above and beyond with his... - Gblackman1980
Jeff Emerson and Moe Atef went above and beyond with his knowledge of the vehicle and made me feel more like a friend than a customer. 100% going to recommend these two fine gentlemen and the establishment. I would rate 6 stars or more if I was able to!
General Sales Manager
Clean,friendly, well-run service center. Good... - DANBISHOP3
Clean,friendly, well-run service center. Good communication of work that is needed. Service advisor is knowledgeable and informative. Service is done quickly and competently.
They have great employees that are super nice and will... - PILOT.ARRIGO
They have great employees that are super nice and will get you what you want. They are easy to work with and will get you the best deal possible.
Sales and Leasing Manager
I dread having to replace my car... going to the... - Theresa
I dread having to replace my car... going to the dealership, speaking with a sales person I have little trust in, and taking 3 to 4 hours to fill out paper work. However, my experience the past two days has been wonderful. I found the car I wanted online. Called and spoke with Angel. He was great, took the time to send photos, and collect all my documentation before having to meet with him, the paper work was ready to sign when I met Angel. He was professional and courteous, even after an issue that arose with our trade in. I would highly recommend Fox Valley Volkswagen, and Angel.
We were previously at another dealership and felt that... - Michelle
We were previously at another dealership and felt that they didn’t have the time for us. Everyone at this Dealership was very friendly. We chatted with other staff throughout the process-during negotiations and waiting for financing. It was very low pressure and we felt very comfortable. Brandon was especially helpful and made the car buying process very pleasant and seamless! He was professional, accommodating and did a great job of communicating the timing of financing. I would highly recommend Brandon and Hall Volkswagen. Have not had a car buying experience like this in a long time!!
i would like to let hawk vw know that tony the service... - frank sepe
i would like to let hawk vw know that tony the service writer was very professional knowledgeable and courteous with me at my visit at hawk vw
thank you frank sepe
Excellent service - they were very thorough and helpful.... - Bjkalmba
Excellent service - they were very thorough and helpful. Rob and others quickly answered all questions and requests to help with all issues with my vehicle.
After a less than desirable experience to begin with... - S.heitkamp
After a less than desirable experience to begin with Devin W at the Dubuque Hyandai and V was amazing, went above and beyond and I'd recommend to everyone!
Thank you so much to Josh and Gerardo for their hard work... - tmurphy82
Thank you so much to Josh and Gerardo for their hard work and help in buying my Atlas. Josh went above and beyond to ensure I got exactly what I wanted. They are professional, courteous, and I’m very happy with my purchase. Thank you!!
Wonderful experience. Ray was very helpful and... - Onon
Wonderful experience. Ray was very helpful and professional. He took his time to explain every feature of our new car and answered all my questions patiently. I would highly recommend Muller Volkswagen.
I highly recommend Bill Walsh...I have purchased my last... - Jenkopta0514
I highly recommend Bill Walsh...I have purchased my last 4 cars with Howard Tuttle and he's beyond amazing! Everyone is so amazing and friendly ! They have amazing coffee too!
Wonderful experience! Ended up leasing a 2021 Atlas and... - jennymixis15
Wonderful experience! Ended up leasing a 2021 Atlas and Tom was so helpful and knowledgeable! We would highly recommend Zimbrick! Everyone we worked with was phenomenal.
Friendly, patient, and incredibly helpful staff. I worked... - adamko1
Friendly, patient, and incredibly helpful staff. I worked with Armando to help me purchase the car of my dreams, the GTI. This was my first car purchase and I could not have asked for a better experience than the one I received at Larry Roesch VW. Both Armando, the sales associate, and Marijana in finance were kind and easy to communicate with and made the entire process smooth sailing, from initial contact to handing me the keys. I highly and truly recommend this as your next destination for a beautiful VW, whether new or used. You'll surely be more than satisfied with your visit!
Honest, Friendly, Customer Centered - niko2895
John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours.
I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm."
I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him.
Thank you John!
Pleasant experience - Frank
I am now leasing a Jetta from Umansky. Rob and his manager Scott helped me with everything I asked and more. Shopped around at a few dealerships and they were easily the best. Thet even got me into a new vehicle cheaper than the used I was looking at.
Damage NOT Disclosed - Ed H.
I bought a 2015 VW Sportwagen on-line and from out of state. The salesman was nice enough and I asked him to send me pictures of ANY dings/scratches or blemishes. I told him I knew the car wouldn't be perfect but I wanted to see everything wrong.
First he sent low res pics, but eventually sent good pics which only showed a small scratch on the bumper. He assured me there were "no rips, tears, dents, no smoke smell. Nothing to hide on this car at all."
I asked him to take some pics under the car and it showed damage under the front bumper (which he said he didn't know about), but again, said there wasn't ANYTHING ELSE.
When I got the car, the transporter showed me NINE additional dents/scratches that weren't disclosed by Zimbrick (and which the salesman signed off on). I also found a scratch that had been repaired with touch-up paint. So....TEN total undisclosed dents/scratches.
When I contacted the salesman and asked Zimbrick to AT LEAST cover the dent repairs, he said, "there really isn't anything that was misrepresentative, sorry you may think otherwise." Funny, because he SIGNED the transport manifest SHOWING the additional dents/scratches so he KNEW about them. He also suggested the damage was more visible to me because of the California weather (even though HE SAW IT in Wisconsin and signed the transport manifest)!
If you're considering buying a used OR new car from this place on-line, think again OR pay someone local to completely inspect the car before you buy. Nah....just buy somewhere else.
Great service!! Both Odis Horne and Robert Cruz were... - claudiamejia877
Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!!
Horrible horrible service! Where do I begin.? Got an oil... - WW
Horrible horrible service! Where do I begin.? Got an oil change 4 days ago, nothing out of ordinary paid 125 dollars and left the shop. Came home and had nothing but puddle of oil in my garage, trail in my drive way, and along the way of main road. I turn around to go back and car dies in a parking zone. Called the shop to explain at first they were very understanding, told me we will make it right. Send a rental to my house, and told us they will tow the car back. This all happened around 4:30. I wanted to double check on the car aound 7:30 to make sure it got towed, because I wasn’t going to deal with it being towed by the police since it was in a no parking zone. The car was still there under another puddle of oil. I called roadside assistance and had it towed to the shop. So, what’s the results? Nothing but blaming the car malfunction. A hot mess I have to deal and clean off oil from my garage and driveway. Please ensure you know where you go, and always check their work before you leave the shop.
After working with Volkswagen of Oak Lawn, I thought it... - schaferbrennaj
After working with Volkswagen of Oak Lawn, I thought it was important to share my experience. As a car buyer, it was the most professional, respectful experience I have ever had. I specifically want to give high praise to my salesman, Eduardo Miranda. Not only was he very genuine and trustworthy, he went above and beyond to get me the car I wanted, at the price we were asking for. At no point did I feel pressured to make a decision, which is very important when making such a big purchase. His communication was very timely, and transparent. When it came time to sign all the paperwork and make the sale, I explained to Eduardo it was going to be difficult to get into the dealership as we have two young children and evenings are packed. He worked with his manager and delivered the car to us! It was an extremely smooth process. All the paperwork was reviewed, signed, and completed in under 30 minutes. I cannot begin to thank Eduardo and the team at Volkswagen of Oak Lawn enough for making me believe car buying doesn’t have to be a stressful, time consuming afternoon in a dealership spent negotiating with the sales person!
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