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Everything went pretty good although the car was not... - RandyH
Everything went pretty good although the car was not vacuumed at time of delivery so I did it myself the next day after I noticed. Not a big deal and I realize it is a used car but c'mon man. Those are the little details that keep people coming back.
Top Reviewed Specialists At This Dealership
New Sales Manager
Sales & Leasing Consultant
Bruce Jones was a very pleasant and exceptional salesman... - geelin
Bruce Jones was a very pleasant and exceptional salesman to work with. He provided exemplary customer service on showing options available on the different trim levels of the Tiguan line of cars. He was very knowledgeable of demonstrating the features of the car. I am a repeat customer and Bruce kept me apprised of when there were exceptional deals. I am so excited to be the owner of a brand new 2021 Tiguan SEL Premium R-Line vehicle. I will definitely recommend this VW dealership to my friends and family and have them ask for Bruce Jones.
New VW and Used Car Sales
Excellent service and attention, they made our car... - Dosamantes
Excellent service and attention, they made our car purchase a great experience without hidden charges and in a very efficient way to enjoy the weekend thank you very much!
Paul Remer is the absolute best! Sold me a car 2 years... - EJANZ
Paul Remer is the absolute best! Sold me a car 2 years ago. This time drove 3 hours just to buy from him. I was in & out in less than 2 hours!
New Vehicle Sales Manager
Certified Sales Professional
I came in wanting to buy a car for my daughter and ended... - jamesanddebbie
I came in wanting to buy a car for my daughter and ended up buying 2. Donnie, Gabe, and Arsean were very helpful in putting their hearts into the job and meeting my needs. When you leave its like you were treated by family. 🤗
Jojo and Jason helped me find the Tiguan I wanted, and... - NICKBARNABEE
Jojo and Jason helped me find the Tiguan I wanted, and the coverage I needed. Everyone at the facility is friendly and happy to help.
Sales and Leasing Manager
I dread having to replace my car... going to the... - Theresa
I dread having to replace my car... going to the dealership, speaking with a sales person I have little trust in, and taking 3 to 4 hours to fill out paper work. However, my experience the past two days has been wonderful. I found the car I wanted online. Called and spoke with Angel. He was great, took the time to send photos, and collect all my documentation before having to meet with him, the paper work was ready to sign when I met Angel. He was professional and courteous, even after an issue that arose with our trade in. I would highly recommend Fox Valley Volkswagen, and Angel.
i would like to let hawk vw know that tony the service... - frank sepe
i would like to let hawk vw know that tony the service writer was very professional knowledgeable and courteous with me at my visit at hawk vw
thank you frank sepe
In November my wife and I went into the dealership to... - Famof5
In November my wife and I went into the dealership to test drive vehicles and decided on one we liked. Our sales person Kellie was very helpful, Sales Manager Lucas was helpful but after being helped by them the customer service went out the door. I wouldn't recommend. The Finance Manager Matt was completely rude! We spent three days just trying to get a phone call from him since we were coming from an hour away to complete our purchase. We decided to go through our bank for financing and that seemed to only inconvenience him. Our car had a piece of trim that needed to be replaced, Lucas and Kellie helped us get it into servicing without cost to us. My wife took the car in for the appointment and got to watch 5 technicians stand behind our car apparently annoyed that it needed to be replaced. The service took from 7 to 9am but the vehicle was only in the shop for 20 minutes. We will not be returning for future vehicle purchases.
Excellent service - they were very thorough and helpful.... - Bjkalmba
Excellent service - they were very thorough and helpful. Rob and others quickly answered all questions and requests to help with all issues with my vehicle.
After a less than desirable experience to begin with... - S.heitkamp
After a less than desirable experience to begin with Devin W at the Dubuque Hyandai and V was amazing, went above and beyond and I'd recommend to everyone!
I Purchased a used vehicle at the dealer from Mr. Robert... - Cefogarty
I Purchased a used vehicle at the dealer from Mr. Robert Butts. Very easy and fast. 100 percent professional dealership. Highly recommend !! See Robert he’s a fine young polite man
Bought my first ever VW onJanuary 16th. Went in with an... - Beverlyapetersen
Bought my first ever VW onJanuary 16th. Went in with an idea of what I wanted and where I wanted to be on cost, payment etc. I worked with Norm, who was most helpful, very polite and accommodating. I left fully satisfied and driving my new Volkswagen. Thanks to Norm and Nick
I highly recommend Bill Walsh...I have purchased my last... - Jenkopta0514
I highly recommend Bill Walsh...I have purchased my last 4 cars with Howard Tuttle and he's beyond amazing! Everyone is so amazing and friendly ! They have amazing coffee too!
Wonderful experience! Ended up leasing a 2021 Atlas and... - jennymixis15
Wonderful experience! Ended up leasing a 2021 Atlas and Tom was so helpful and knowledgeable! We would highly recommend Zimbrick! Everyone we worked with was phenomenal.
Friendly, patient, and incredibly helpful staff. I worked... - adamko1
Friendly, patient, and incredibly helpful staff. I worked with Armando to help me purchase the car of my dreams, the GTI. This was my first car purchase and I could not have asked for a better experience than the one I received at Larry Roesch VW. Both Armando, the sales associate, and Marijana in finance were kind and easy to communicate with and made the entire process smooth sailing, from initial contact to handing me the keys. I highly and truly recommend this as your next destination for a beautiful VW, whether new or used. You'll surely be more than satisfied with your visit!
Outstanding service and professionalism. Always... - Mexhawk
Outstanding service and professionalism. Always Courteous! Everything done right the first time. Getting a loaner makes service so convenient since i live in a different town.. They pamper me!
Worst experience ever. Had an appointment to test drive a... - fleebm-09
Worst experience ever. Had an appointment to test drive a car. Called before i left my home to confirm car was still there since we would be driving over 2 hrs to get to this dealership.. Brock said it was available so we headed out. We got there and were greeted by Eric who knew of our appointment. He had us wait in the waiting area. After about 20 minutes he came to us said he was getting the keys and bringing the car up. We waited another half hour...when i went to see what was happening he was sitting with another employee and asked me if i had been helped. I reminded him that he said he was getting the keys to show us the car. I headed back to the waiting area. He came back 10 minutes later said he could not find the vehicle. He had the keys just no car. Anyways for the next 40 minutes they searched. No car. Our appointment was 6pm. 7:45 Eric asked if we would be interested in seeing another like the one we initially came for. We walked out with him only to look at another car 2 grand more expensive. I am very patient. I have never had to write a bad review. They offered nothing to compensate us for our time/gas. I am just so frustrated. We left our home before 4pm. I just got back 10:20pm. Leaving to pick up a car and coming back with nothing but frustratation. I still cant believe what happened there tonight.
Damage NOT Disclosed - Ed H.
I bought a 2015 VW Sportwagen on-line and from out of state. The salesman was nice enough and I asked him to send me pictures of ANY dings/scratches or blemishes. I told him I knew the car wouldn't be perfect but I wanted to see everything wrong.
First he sent low res pics, but eventually sent good pics which only showed a small scratch on the bumper. He assured me there were "no rips, tears, dents, no smoke smell. Nothing to hide on this car at all."
I asked him to take some pics under the car and it showed damage under the front bumper (which he said he didn't know about), but again, said there wasn't ANYTHING ELSE.
When I got the car, the transporter showed me NINE additional dents/scratches that weren't disclosed by Zimbrick (and which the salesman signed off on). I also found a scratch that had been repaired with touch-up paint. So....TEN total undisclosed dents/scratches.
When I contacted the salesman and asked Zimbrick to AT LEAST cover the dent repairs, he said, "there really isn't anything that was misrepresentative, sorry you may think otherwise." Funny, because he SIGNED the transport manifest SHOWING the additional dents/scratches so he KNEW about them. He also suggested the damage was more visible to me because of the California weather (even though HE SAW IT in Wisconsin and signed the transport manifest)!
If you're considering buying a used OR new car from this place on-line, think again OR pay someone local to completely inspect the car before you buy. Nah....just buy somewhere else.
Shopping for a Mercedes, Ask for Tom Akin. Tom has many... - timwiltfong
Shopping for a Mercedes, Ask for Tom Akin. Tom has many years and a great deal of knowledge with the Mercedes brand. Thank You Tom.......
Great service!! Both Odis Horne and Robert Cruz were... - claudiamejia877
Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!!
Horrible horrible service! Where do I begin.? Got an oil... - WW
Horrible horrible service! Where do I begin.? Got an oil change 4 days ago, nothing out of ordinary paid 125 dollars and left the shop. Came home and had nothing but puddle of oil in my garage, trail in my drive way, and along the way of main road. I turn around to go back and car dies in a parking zone. Called the shop to explain at first they were very understanding, told me we will make it right. Send a rental to my house, and told us they will tow the car back. This all happened around 4:30. I wanted to double check on the car aound 7:30 to make sure it got towed, because I wasn’t going to deal with it being towed by the police since it was in a no parking zone. The car was still there under another puddle of oil. I called roadside assistance and had it towed to the shop. So, what’s the results? Nothing but blaming the car malfunction. A hot mess I have to deal and clean off oil from my garage and driveway. Please ensure you know where you go, and always check their work before you leave the shop.
Worst car buying experience. I was there for over 5 hours... - nancyemagana
Worst car buying experience. I was there for over 5 hours and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car that is useless because it cannot be legal driven without a current plate I paid for at the dealership. The salesman was horrible at the time of the purchase and tried to sale me an suv I had already said no to because it was scratched all over the place, when it was supposed to be new. Steve, Ricardo, and Jared were the worst people to deal with. Would never return or recommend. I am now having to sue this dealership.
ELGIN VW Surprasses My Expectations - email@example.com
Elgin VW is a new stand-alone VW dealership which is very conveniently located a quarter mile north of I-90 off Randall Road on Auto Mall Drive. I had visited there in early 2017 for an oil and filter change as well as to check out the dealership. During that visit, I first met Steven Eckhardt, who is the Assistant Service Manager. When the servicing was done, Steve reviewed the work he’d done and indicated that the inspection didn’t reveal any problems.
While the service work was being done, I walked into the very large showroom to look around at new Volkswagens. It was there that I met Jeff Gossage who is a well informed and no pressure sales professional; no pressure is my favorite kind.
By then, I was clearly impressed with Elgin VW. I also knew that a stand-alone dealership would be totally focused on VW with both service and sales.
For 16 December 2017, I’d made an appointment with Jeff to talk about a new 2017 VW Golf Alltrack SEL. Prior to that, my situation was one that I perceived to be difficult because I had a lease on one VW that had several months remaining on it and I wanted to lease a new VW. It not only could be done, it was seamlessly done. The best part was that I got the exact 2017 VW Golf Alltrack SEL with the exact options I wanted. December 23 was the closing on my car. The Finance Manager, John Dubois, made the closing process easy and I was out of his office in less than twenty minutes! So, thank you Jeff Gossage.
Finally a service center that doesn't try to take advantage - Olivia 543
Brought my Beetle in for service at 32,000 miles and expected to have a $300 service charge for different maintenance my manual stated I should get. My bill was under $150 and I was told that my vehicle was in great condition. Glenn was extremely helpful and made me feel comfortable.
Great experience - Katscrv
My dealer Scotty took care of all of my car needs. He was able to give me a great trade in value for my car and the best price for my new GTI. He worked hard to get me the best deal. He was friendly and courteous as well as assertive in his ability to get me to a price I could afford. He has followed up after the sale, by calling me to make sure I loved the car and to see if there were any questions about the car he could help answer. I was very pleased with my dealer. Thank you so much Scotty!
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