Outstanding, Above & Beyond in customer service! - Teacher123
I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism!
Excellent Service and Sales staff - jimmy johns
Every time I go to miles for service on my vehicle, everyone is very friendly. The wait time is very short and I like to visit with Steven the finance guy. He always makes me laugh and makes me feel welcome at the dealership. my extended warranty pays for everything so I’m glad I got it
Please Avoid - tweii3
Well let's start off with this. I own a 2013 Cadillac ATS that needed to get its Driver Assistance Serviced. Like any other dealer, Sullivan charges a flat rate of $105 to even look if there's a problem with the vehicle (if they find an issue, $105 will go towards resolving the issue). While I was there, I asked Chuck (I believe that's his name) if he could also realign my headlights since it should be an easy thing to do and patch up a leak in my rear left tire since it kept losing air. He said yea they can do it.
Well an hour passes and Chuck calls me to tell me he's diagnosed the issue. It would cost $600+ to fix the issue. Personally I'm not surprised it would cost this much since I knew a Cadillac would be costly to maintain. But what angered me was the fact he said, and I quote, "we can't readjust your headlights since ATS's have intelligent beams that realign themselves every time you start your car." So I said basically your telling me it's impossible to readjust/realign your headlights. Seems like a silly manufacturing decision on Cadillac wouldn't you think? He said yes it is impossible. So I said ok, were you able to find the leak in my left rear tire? He said no. "Our technicians ran it through a program and put it in a dunk test and didn't find ANY leaks." Now I know that's impossible because I constantly lose around 6PSI every night after I park outside and get into the car next morning.
Because of their poor performance, there was no way I was going to cough up $600+ dollars to get ANYTHING serviced. I told them it's fine and that's how I basically wasted $105 on nothing.
The next day, my friend recommended me to see Midas and told me they do small adjustments and check ups for free. So I went to Midas and explained the situation. I wanted to get my headlights realigned and I wanted to patch up whatever is causing my left rear tire to lose air. They took 5 minutes and readjusted my headlights for free. Next they took 15 minutes and figured out there was an issue with my left rear valve stem. I asked them how did they adjust my headlights since I thought it was impossible to realign. The mechanic told me, "don't be ridiculous, Cadillac would never make a car that's lights can't be manually readjusted." Also he pointed out there's a specific portion of the Owners Manual that tells you how to manually readjust your lights!
Moral of the story, don't shy away from stores such as Midas and think higher end stores like Sullivan are more qualified to fix your vehicle. In my case, either Sullivan is completely under-qualified or unbelievably lazy to even check if there's an issue. Consider me a loyal member of Midas.
Radiator and battery replacement $1,070.00 - Carlisah
My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR just looks at your car you're going to pay about $200.00 and average radiator replacement is about $500 according to the internet.
I took my car there to have it serviced. My car had died... - parisresident
I took my car there to have it serviced. My car had died onthe side of the road and had to be towed there. I called them and explained the problem before I had it brought to them. I informed them that the car was giving me the warning "Check charging System". I also told them that it was a Ford Explorer. He told me to bring it over and they would check it out. The test the alternator and say that it is fine. The test the battery and say that it needs to be replaced. They replaced the battery and charge me $98.20. As soon as I start my car to drive away....the battery light comes on and the car tells me to "check charging system". I go back inside and inform the service manager. He tells me that it is "not his problem" and that they don't work on Fords. When I asked him why he didn't tell me that when I called, he laughed at me. He said "hey...you are the one that brought it here." I tried to talk to him but he continued to berate me in front of his staff, customers and my daughter. I will NEVER go back! When I asked him if he was the owner he said.."I'm the owner's son-in-law".