Car Salespersons - Jody
I do not make decisions quickly and I have never been fond of car sales people but Bob Meyers is very patient, helpful and kind.
I am glad to see the service department at Brogden "slowly" becoming more customer friendly and a place that is more enjoyable to wait.
Top Reviewed Service Specialists At This Dealership
Great customer service - Kurt&Katrina
I have purchased 4 vehicles from here and always feel that I am getting a good and reliable vehicle. I have had a couple of issues and each time they take very good care of us and always make it right. They know what good customer service is.
All is well with Cadillac - Hellyes
Wife's 13CTS was shuttering on sharp turns,, I called it bunny hop,, I googled it an there were several threads bout it,, see said you had to threaten ,, cuss,, fist fight with yur dealership to get anything done !! My dealership is Cable-Dahmer Buick GMC Cadillac on Noland rd in Independence Mo.. was not looking forward to the visit but Jaren,, service guy wanted to take car for drive an see what it was I was describing.. it did it as soon as we left the bldg.. he recognized it an seen it had done it 4-5 times just on the lot. Left it with them (drove away in new Cadillac loaner.. Jaren kept in contact with wife letting her know it needed repairs-- replaced sum clutches,, an changed out sum oil. I'm not a motorhead guessing frt end transmission fluid..got it back day after the 4th,, all is well. No noise .. no shutter ..no bunny hop .. no stress!!!! No charge. Was a Cadillac certified vehicle. Unbelievable,, was so happy an pleased with how it was all handled I can't say enough bout this. I had bought a new truck frm then in 14 an have had no issues ever with them. But was nervous bout this. After reading threads on computer bout dealerships not wanting to fix problem.. Just left dealership letting them know how much I appreciated the way they handled this. Not my style to drive up there an do it or to type all this in,, but dam sure wanted to let em know how I felt. Class act. Very easy!!!!!
request stickers - dave 1938
Hi, my name is David cross & I live in Michigan. I saw your name on a pickup in Texas& was wondering if I could get a couple of the stickers to place on my car, it would be neat to have my name on my car. Please send me some if you can. DAVI CROSS, 3126 STONEWOOD LN, HUDSONVILLE, MI 49426 Thanks a lot, David cross.
Caution Professional at Work - Steve Cox
Great service over and over again. Great sales staff that took time understand my needs. When it came to the finance office they did a wonderful job of explaining all of the paperwork. Friendly patient and energetic from top to bottom.
OVERALL HORRIBLE EXPERIENCE - Shelley Stanley
I had my car there to have work done on the timing chain and coolant system back in Feb of 2017. I paid $1600 for this work to be done and expected the issue to be fixed the first time. Well, I found a leak. When I took it back to them they informed me it was the coolant system leaking. This was the first time I took it back. I pick up my car and still smell the hot oil smell coming from my car. I think that this is just the residue on the motor burning off and it will just take some time to go away. A few months down the road and the car is still smelling. So I take it back again and guess what???? Its the timing chain cover leaking... So they fix that issue.... So again I think its just oil burning off the engine. Another few months go by and my car is still stinking.... I put it on the lift at my Brothers shop and we find that its still the timing chain cover leaking. So again I take it back. Make the appt and the technician tells me that the cover has a bend in it and they are ordering a new one. It wont be in until the next day. 1.5 hrs later I receive a call from Randy Reed telling me my car is done and fixed. I asked about the new cover and he said we were able to straighten out this one. I dont see how you can straighten out a bend in a cover like this and not have it leak????So hear we go again.... I have been dealing with this for almost a year. I take it back last week 02/01/2018 telling them that I still smell the oil smell and that it is leaking. So now they tell me my issue is a Oil Level Sensor that is going to cost me another $650 to fix. PLUS my leak is supposedly coming from Vacuum Pump. So a new pump is $193.82 and they want to charge me 1.6 hrs to fix when the GM book calls for .6 hours labor..?????? SERIOUSLY????? What is up with charging an additional hour when it doesnt call for that? And don't tell me it's the diagnostic fee as this was listed in the itemized estimate I received. And how many other people have you done this too...... Oh and don't think this is all.... I also stated when dropping the car off that I needed to get the oil changed as well. There were several phone calls throughout the day about the "NEW" issues with my car.... I understand if the oil level sensor was going to be replaced, the oil would have been drained, but in the last phone conversation they were asked to make sure the oil was changed and I would come to get it... Do you think my oil was changed????? NOOOOO!!!! It was not... When I called back the next day to speak to Dan Gutierrez (who I spoke to all day about this car the day before) about how unhappy I was that my oil did not get changed after all he said oh he was sorry, he was dealing with a family thing and forgot to get with the technician to change the oil.... shouldn't this have been written on the initial ticket when I brought it in???? I am so displeased with the overall experience with the SERVICE DEPT that I will never buy another car from Randy Reed. I don't know if I need to contact my attorney in regards to this matter, but something needs to be done. I will definitely be telling everyone I know about my experience.
Recommend Paul Griffin in Service - Covfefe
Being a picky owner, it can be difficult to find a service advisor who takes the time to listen and understand what I’m trying to accomplish. Paul is patient and calm, and follows through commitments.
service - Don Shoemaker
Great service and very professional and very friendly. The service was quick and completed to my satisifiaction. Plus a car wash and a candy bar at the end.
Vehicle service - Niecey7539
I always go to this dealership, they are fast and pleasant! The waiting area is really nice too. The servicemen attend to you right away! Very
Fed up with Cadillac - mmitlitsky
Purchased my 7th Cadillac here (CTS Vsport). From day 1 delivery it had 7 chips on it. Hey do not worry we will fix everything perfect. They fixed nothing. Service had always been an adventurous experience. I can honestly say they have never fixed one thing. Good for oil changes anything over that I would not trust them. I cannot believe it took so long for me to get fed up. Why am I fed up? My car had 59k miles and am looking to purchase a new one within the next few months. I have been telling the service guy who now has left about my mirror only to hear it’s normal and won’t get worse. Now the side mirror is difficult to see out of because it had worn away and I am told $267 since my $2,000 extended warranty does not cover it. I refused. Lexus here I come!
This dealership service Department does not back the... - PeevedinKC
This dealership service Department does not back the products or service they provide. They installed very expensive highend Goodyear tires on our Ford Lightning Truck in 8/2010 (14000 miles ago). They charged full price for a tire made in 2004, 2006 and 2 from 2008. In November 2012 the 2004 tire went flat and was unfixable due to it splitting inside (old tire). Thoroughbred ford just sent us off to Goodyear to get a small credit from Goodyear, but no conessions what so ever from Thoroughbred for putting such old tires on our truck without telling us. We had to deal with Goodyear even though we bought tires from Thoroughbred. They wouldnt even put tire on without charging us. It was too bad sucker. This is second bad experience. Will not ever go here again nor will anyone we know. Who wants to buy a car at a dealership that has a service department like this. That do not care about customer satisfaction. Other reputable dealerships and tire dealers do not put tires on vehicles if the tire is over 2 years old. The KC Stareven had an article about this in todays paper in Automotive. Oh and by the way it took 3 weeks to even get the one new tire with the credit (1/3 off new price).