LIES!! - Ryan from OP
Went to look at a used Jeep. Price was higher than what they showed online. Said they would give me a $850 discount if I financed through them only to be told later that that was already built into the price. Tried to sell me some ding/windshield repair, I declined so they said they would take it off the price, but again I was told later that that was already built into the price. Was lied to when I tried to negotiate the price and told a third party sets the price which they cannot lower.
Tried to finance me at 15% and I had to twist their arm until they showed me the rate. After I asked for a decent rate, they kept me/wife/baby waiting for an hour, lied to me about how they were waiting for the bank to call back while they sold the car to someone else. Lied to me about how the bank wouldn't budge so they couldn't make the deal work, while the new owners signed their paper work.
It was just a very shady experience.
Painless paperwork - Happy car owner
Jim was just great with us from the beginning, he was always responsive through text and email. He answered the my questions and the day we came in to tKe a look to the car he had all the information organized and handed to us as soon as we arrived, the car was clean and ready next to the building. The car condition (pre-owned) was really good and the price was great.
Once we decided we would take the deal it just took us about 30-40 minutes to go back home driving my new car.
I would really recommend this dealer and personally Jim Elsloo to any of my friends.
Sales Department Awesome/Service Department HORRIBLE - Tamra Smith
I bought my "certified" used car on February 20, 2018. I was sold on Kia because I had a 2008 Kia Spectra and it was a wonderful car, but had 200,000 miles on it and wanted something that I knew I could depend on, that was the reason for the purchase. The first thing I noticed when I got home with this car that I was assured was thoroughly inspected was skittles stuck to the door and in the door pocket and someones personal information in plain sight in the front door pocket. on it and wanted something that I knew I could depend on, that was the reason for the purchase. When I bought the car the low tire light was on, the dealership told me it was just because of the cold weather and would go off upon warming up. It never did go off. So woke up the next morning and my new "reliable" car wouldn't start, and the tire light was still on after being in a heated garage all night. So called the dealership they sent someone to jump start the car and then took it to the service department. They kept my car for 2 days and gave me a loaner. Picked up my car they said they had to patch a tire, and didn't know why it didn't start, but gave me the car back. When I go into the car the windshield had a crack in it. I picked it up late so called the dealership service department the next morning and they basically said that was my problem, I had to then go to the Sales Manager and he got it fixed. I always told him the tire light was back on. So AGAIN after still not evening owning the car 1 week I had it back in the dealership where they kept it for 4 days. So now Monday evening go to get my car, the service manager again tries to tell me that the tire light was because of the weather, again didn't believe him, but he said they solved the problem and the tire light was off. I got into my car and again the tire light was on so the service manager came out and looked at it and noticed that some patch they had done wasn't working and had to replace it, this is minutes after they just told me they thoroughly looked through the car. So ok, have the car for about a month and go to get in the car and the door handle comes off in my hand. So call service make an appt, miss work again, go to the dealership. Sit in the lobby waiting an hour for them to tell me that I would have to come back because they had to paint the replacement handle again acting like he was doing me a favor by even replacing that handle and would not give me a loaner, even though with bad knees I was having to get in through the passenger door. I went up and talked to the sales manager and he had no problem getting me a loaner car until my car was ready. I then took my keys back to service and miraculously he said he would put a temp handle on my car until the other was painted. I don't know why I had to go to the trouble of talking to the sales manager for the service manager to do what was right. Unfortunately for the sales department, because they have been decent, I would never recommend this dealership to anyone. It has been a horrible experience and now I am sorry I ever bought this car. Not the exciting, fun experience it should be. So incredibly disappointed.
Loan Department - ticked off
I asked for a 4-5% interest rate right up front and they stuck me with a 9.5% interest rate. The financing department didn't even go over the paperwork, they just had me signing papers to get me out of there. Don;t trust them.
Poor Service - lisa81
I took my Forte in for its 60,000 mile maintenance. The tires were rotated and balanced. It passed all inspection points. They checked that they test drove it, the brake lining was 7mm or greater on all brakes and the tires were good. When I drove home the car was making a loud noise and seemed like something was grinding. I took it back 2 days later and was told the tires were bad and I needed new tires. As I was waiting for new tires, the service consultant came out and told me my front brake pads were really bad, almost just metal. Those were also replaced. I'm upset that this was missed when I took it in the first time. I was leaving for vacation in the mountains and this could have been deadly. I've never had any problems with service here before but this has me really concerned for my safety. Scott Hunt was the service consultant and apologized for it not be caught earlier and didn't charge for labor on the brakes.
Return customer - Mommy Teresa
Greg Misner was amazing in helping me purchase my dream car. I bought my previous vehicle here and will return when necessary. Overall had a great, stress free experience!
Best dealership hands down! - JohnnyPee71
There is no way to make this short, so here's my story. Recently I went car shopping, wanting to trade in my 2013 Kia Optima LX on a new Kia car. I was putting $3000 down also, cause I owed more on the loan than the car was worth. My credit is in the 600's which is middle of the pack, so I thought I could get a deal done fairly easily. First I went to Shawnee Mission Kia and they got me a deal on a 2016 Kia Forte LX base model with no features, and wanted outrageous payments for the car.
So I went to Lawrence Kia, biggest waste of my time. They not only didn't get me a deal but acted like they didn't even want to sell me a new car, by their lackluster efforts to get me financed and earn my business. So I went to Briggs Kia which I've purchased 2 other vehicles from, to see what they could do for me. I spoke with my previous and favorite salesman Johnny Pittman and told him what I was wanting to do. He showed me a 2016 Kia Forte EX loaded with all the goodies, and we test drive it. I loved it but thought there was no way I could get into such a great car without making outrageous monthly payments.
We sat down and discussed numbers and what I was trying to accomplish. Due to it being Saturday, most of the banks Briggs deals with were closed so Johnny said he would call me on Monday with what deals they had worked out. Monday Johnny called me like he said he would, but told me they could get a deal done and appologized. I could tell in his voice he was clearly disappointed but I wasn't upset cause I didn't think I could get that car anyways. I thought that was that, but the following day on Tuesday afternoon, Kyle the sales manager called me saying they had a deal worked out with my bank and wanted me to stop by the dealership after work to go over the numbers to see if I approved. Not only did I approve but I was shocked, the payments were lower than Shawnee Mission Kia's deal on the Kia Forte LX base model, but my APR on the loan was less than on my current car loan. I signed The paperwork and drove off in the car of my dreams.
Briggs Kia went above and beyond to get me a great deal and keep my business as a customer. I would recommend Briggs Kia to anyone not wanting the usual car buying experience and to those with less than perfect credit as well. See Johnny Pittman when you stop by, he is their best salesman in my opinion and he's a great person too. Also I can't say enough about Briggs Kia's service department, they only fix what needs to be fixed and never try to sell you stuff or services you don't need. And when they fix something, they do it right the first time. Last but not least, the thing that sets Briggs Kia apart from all other dealerships, is their follow up and continued care after the sale. They don't just sell you a vehicle and that's that, they follow up on every sale and keep you feeling like a valued customer long after the sale!