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Service - Jan@1969
Service was good. Repairs were made in a timely manner without rushing through. Casey was helpful and you can’t ask for a better service manager than Lou
Top Reviewed Specialists At This Dealership
Customer Relations Manager
Quick service, friendly and honest - susieq125
I had dropped 10.00 in the floorboard and didn't realize it and they found the money and put it in the console. they could have kept it and I would have never known.
They went over and beyond to make sure we were happy with... - Cb
They went over and beyond to make sure we were happy with our purchase. We will always purchase our vehicles from them. We love the Mayse team.
Great service - handyman
We had a very good experience at Reliable .We bought us a brand new Chevrolet Silverado Custom and we love it and all this was thinks to the people that works at this dealership. Everyone we met was really nice all the staff. Our salesman Matt Smith was very professional and he went out of his way to get us taken care of stayed right with us till he made sure every question was being answered and everything was to at our satisfaction.Also a gentlemen David Overstreet was very attenitive to try to get us what we needed how they could make this deal happen for us.When our paperwork was done by Jordan Thurston he was so trying to financially making it happen for us Actually let me tell you if you are looking for an automobile go see the friendly people at Reliable Chevrolet you can"t beat them.Also though we also have to give God the thanks for our new truck.Thank you Everyone Manuel&Emma Ogden
Amazing Service - Sean&AlissaCrews9417
I couldn't be any happier with the service from Pinegar Chevrolet from the salesman to the finance manager the process was easy and informative and I personally would like to recommend them to anyone who is interested in buying a vehicle
Lack of responsibility - btapps30
I recently took my Chevy Cruze into this dealership because the check engine light came on and when I read the code at autozone, it came up that the intake manifold was broken and since that is a part of the powertrain, it should still be under warranty. They worked on it and fixed a secondary issue still under warranty, but they lacked the wherewithal to have originally realized that it was under warranty. They attempted to charge me over $1200 for the job until I demanded that they were wrong and that it should still be covered under the powertrain warranty. They realized that they were not going to get a dime out of me until they actually followed the warranty rules and fix it for no charge. But while they were under the car they decided to find 3 other issues that specifically were not covered. All 3 were a hoax because I had a certified technician look at afterwards and he said that they were just trying to get money for doing nothing. Once they were fixed I picked up my car and drove off. Less that 2 weeks later, the check engine light came on again. Upon my inspection, a knocking noise came from the area around the intake manifold (what they just replaced). Long story short, took it in because it seemed like an issue they could have easily caused. They came back with the knock sensor being busted. Now, I’m well aware things break for no apparent reason. However, the knock sensor lies just underneath the intake manifold. Seems a little fishy to me. The main guy that handles the phones said that it was nowhere near the intake manifold. Not according to engine diagrams though... Their quote on labor was $270. A little high, all things considered. Just a short sensor that only requires removing a piece or two. But that is what their book of repairs told them it would cost. I looked it up and found out how easy it was, it’s location, and how likely it was that they caused it. I confronted them and they stuck their ground, even being rude to my wife when I had to step away for a minute. I will not stand for that. We decided that we were going to just do it ourselves. We made sure to give them an earful and showed them the diagrams of how they were wrong. One technician even said that we should pull the car up and pull out the old part since it would “only take a minute”. I confronted him about his estimate for looking at the part to which he responded that the labor cost of $270 was accurate for removing and replacing the part that would “only take a minute” to pull out and look at. We called them out on all of their BS money grabbing practices and then simply demanded our car back because they were not deserving of anyone’s time or money. They then proceeded to require $58.XX dollars to pull our car off the rack! There simply was no way to keep their sticky fingers out of our pocketbook for that one though.
I tend to be a quiet calm person that gives people loads of respect. I am also a Chevy guy that is pretty brand-loyal. This dealership has lost all of my faith and business. I will never return to this dealership. I would rather drive the extra 20 minutes to get to Springfield for the dealerships there.
Never waste your time with this awful dealership. Go somewhere else.
Terrible customer service
No responsibility for their mistakes
No willingness to work with you
Outrageous prices for “only take a minute” jobs
Never go here
very rude and sneaky people - julie c
rude sneaky people from salespeople to service people .warning don't go there. worst place ever don't go there. they will screw you over trust me.
The poorest service dept in the area - csetser
Took my truck there a few times for repairs & had to return every time because the job was not done right. The last time they broke my mirror & tried to get me to pay for it & when the work in the dash was complete they broke several pieces & just left them in the floor I guess thinking I wouldn't see it. The so called service manager is rude & has caused most of the technicians to quit according to the staff I spoke with. When I spoke to him he acted like I had done something wrong & acted smug & diffidently didn't care about what had happened to my vehicle. Won't be back to this dealer & if your smart you won't go there either