Great customer service - Kurt&Katrina
I have purchased 4 vehicles from here and always feel that I am getting a good and reliable vehicle. I have had a couple of issues and each time they take very good care of us and always make it right. They know what good customer service is.
First Service - Mark
First service for my new BMW. Ryan did a great job getting me in and quickly. Also visited with Victor in sales department he is very knowledgeable on BMW I will be keep his card when I’m ready for my next new BMW.
Unfinished - Austin777
(Warning: very lengthy poor experience) Was misquoted a price for a carbon blast of the intake runners. Was told it was a 4.5 hour job. Dropped the car off at 8 and it wasent finished till 530. Dropped the car off running fine but with an intermittent misfire at idle. Only owned the car 6 months and was unsure how much buildup was in the intake so i figured this may help the idle. At 530 i received my car with a consistent misfire (on cylinder 6. They looked it up with a computer but didnt bother to check further) and absolutely no power. I live in Manhattan and had to limp my car down the high way. When i finally made it back to my apartment and popped my hood, i find the intake piping disconnected from the charge pipe so my engine was choked by the turbos (exhaust) and sucking whatever flew up there off the high way. Once I fixed that issue i move to replace the coil pack. (By recommendation of the service manager mind you. He said the coil pack was the most likely culprit of my misfire) i go pick an ignition coil up from autozone and bring it back to my apartment and pull all the plastics away under the hood. I reach down to unplug the coil pack only to find IT WASENT PLUGGED IN! They couldnt be bothered to even check their work. (Mind you the assure me they never touched the coil packs, but like i said i live in Manhattan, im pretty sure i would have notice an ENTIRE CYLINDER NOT WORKING when i drove an hour to get there to drop the car off.) So no i do not recommend using them at all. I have already steered several people that i work with away from them (wasent hard, this is not the first time they've messed up).
2008 335i 120k
Also misfire at idle is gone atleast.
Not only did the brakes pads they replaced and the strut... - meverson
Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!
This dealership service Department does not back the... - PeevedinKC
This dealership service Department does not back the products or service they provide. They installed very expensive highend Goodyear tires on our Ford Lightning Truck in 8/2010 (14000 miles ago). They charged full price for a tire made in 2004, 2006 and 2 from 2008. In November 2012 the 2004 tire went flat and was unfixable due to it splitting inside (old tire). Thoroughbred ford just sent us off to Goodyear to get a small credit from Goodyear, but no conessions what so ever from Thoroughbred for putting such old tires on our truck without telling us. We had to deal with Goodyear even though we bought tires from Thoroughbred. They wouldnt even put tire on without charging us. It was too bad sucker. This is second bad experience. Will not ever go here again nor will anyone we know. Who wants to buy a car at a dealership that has a service department like this. That do not care about customer satisfaction. Other reputable dealerships and tire dealers do not put tires on vehicles if the tire is over 2 years old. The KC Stareven had an article about this in todays paper in Automotive. Oh and by the way it took 3 weeks to even get the one new tire with the credit (1/3 off new price).