Multiple Vehicles over 20 year period - Don231
We have driven approximately 40 miles to buy and receive service on our vehicles at this location over a 20 year period. Scott in Sales and John in service are exceptional to work with.
My van was daamaged by your car wash. - daveb
The day before I took my van in to be serviced I washed it and cleaned it. After I got it home I noticed water marks over several areas. I also noticed two small dents and a small scratch on the back of the van. This must have been caused by your car wash. They weren't there when I took the van in.
My question is will you repair the damage caused by your car wash. I also think you should ask if I want the car washed.
Nothing but problems - Weston711
The first time I decided to take my newer 2015 GMC Sierra to this dealership once I moved to Kansas it was for an oil change. This started the downhill slope of my bad experiences, the first oil change resulted in a giant oily handprint on my center console which I tried wiping off myself but resulted in the next day being a white substance left behind. So needless to say I had to go back in and have them use a special chemical to clean it off. The second bad experience was my second oil change where they forgot to put a new oil change sticker on my windshield. And the big issue that I still have going on is warranty work on my Fender Flares which started 8 weeks ago, there were several cracks in my original fender flares is that I claimed on my warranty. They had no issue with getting me fixed up on that, I waited three weeks to hear anything back from them about ordering and receiving new ones so that Friday of the third week I called and they said they had received two different kinds that were the wrong ones so I waited another two weeks with no contact so I called them again on a Friday and they said oh yes we have them, it's hard to tell how long they actually did have them. So that following Monday I took my truck in and had them put the new Fender Flares on, they did warn me they were slightly different. When I went back in to get my truck what I saw for replacement fender flares was a joke, they were the cheapest aftermarket fender flares I had ever seen and the fit was terrible, I told them I did not want those on my truck, and to get the correct ones that I had on there in the first place. Not only did they destroy my old ones taking them off but left screws with plastic still behind them as well, on top of that did not put all of the screws where they belong on the new ones. When I went to pick up my truck after they said it was done they also told me that the cabin air filter needed replaced, I told them to go ahead, and I got in my truck and found my glove box on the floor and my lock a bull compartment Above It Wide Open and my firearm sitting in the seat with the truck unlocked. I also had them do a tire rotation, they had to borrow the key to my aftermarket wheels and also did not put that back, I am still waiting to find out if they found it or lost it.as of right now I am still waiting on the correct fender flares
Customer Satisfaction - Bphi66
From the owner through the service staff, we always receive quality service.
We are pleased with the customer service attitude and their willingness to
meet our needs, whether it is an oil change or a major repair.
Tony, David and Don are a pleasure to deal with.