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A key could have made it a five star. - masteitz
January 15, My wife and I purchased a 2018 Sonata Limited with 10,000 miles from out of state. Tommy Byers, Salesperson, and Brandon Smith, General Manager were wonderful to work and everything went as planned. The delivery drivers were courteous. I signed the paperwork and then they handed me one key. I asked for the second key. I have never witnessed anyone move so fast while saying “God bless you and your family” over and over. My wife phoned Tommy and asked him for the key. He blamed his client who turned in the car. So, it is their fault? We inquired one more time and then again to Brandon. After 24 hours without a response, we posted this one-star rating. A key could have made it a five star. Disappointing…
Go above and beyond to help you. - T&R
We were traveling through the area and the nav system in our new cadillac decided it wasn't going to work. Everything else in the cue worked. So locating the closest dealership to out hotel was Parker. Upon arriving we saw a salesman putting the rope across the lot. We pulled up and we were able to catch him (BRYCE) to ask what time they open tomorrow. He said 8am and we explained we were on a road trip from PA to NM. He asked what the issue was that we were having trouble with. We told him and he easily could have said come back tomorrow and see service, but he did not! He took the time to say "Lets see if we can do a hard restart on your system and it may fix the problem. He stayed there with us and took us step by step through the process to see if it that would fix the problem. Sure enough it did and we were back on the road! Bryce went out of his way, after hours to help us out! Incredible! If you are looking for a salesman who will take excellent care of you, Call Bryce! Its obvious this dealership rocks its customer service.
Many THANKS Bryce!
Rebecca and Todd ( PA)