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Pleasant atmosphere. Dalton was very professional. I... - KILLEBRA
Pleasant atmosphere. Dalton was very professional. I enjoyed my out of town visit. I was offered refreshments while I waited for finance and it was finished in a timely manner
Top Reviewed Specialists At This Dealership
Sales Professional// Assistant Manager
Great experience top to bottom so far. Friendly helpful... - OzarkPopPop
Great experience top to bottom so far. Friendly helpful employees at every turn. Easy process for picking a winner to drive home.We were very happy with our last car and this experience was as pleasant as the last or better! JR was very knowledgeable and showed us all the pertinent information we needed to drive away with confidence.
Needs customer service & humility training. I’d like to... - E&TRobbins
Needs customer service & humility training. I’d like to begin by saying that the staff at Porsche Jackson was always very friendly, kind and were never rude. That being said they need some serious training on quality customer service and providing a good customer experience. Peyton Mosley was great to work with during the sale which took less than 24 hours. However, once the purchase was finalized, our customer service experience took a severely steep nosedive. There was delay after delay along with excuses and a lack of any kind of apology and a lack of taking any kind of responsibility at every turn. It took over 2 weeks to get our vehicle delivered to us, after being told it would only be a couple of days (we purchased online, out-of-state—not recommended). Apparently there were problems getting someone to ship the vehicle to us—we were told on a daily basis for a week that the car was being shipped that day only to find out the next day that it was never picked up for delivery. We later learned from the delivery company that the car was posted on the shipping website at such a low price that no shipping company would even touch it. It got to the point of us asking for our money back and talking with General Manager Trace Carlock before they increased the price on the shipping website. Trace said that pennies matter and that they try to save pennies. I wonder if a penny is worth the cost of a poor customer experience, poor customer satisfaction, and bad word of mouth?
When the car arrived it was VERY obvious that it had NOT been detailed (even though we were told that it had gone through TWO detail sessions). It honestly looked like what you get with a Walmart oil change—a lousy wipe down and vacuum. There was what looked like sticky spilled coffee on the back door and seat. There were crumbs, dirt, and sticky residue in compartments, cup holders, and the console. The seat crevices had dust, dirt, and crumbs. The leather was visibly dirty and had not been cleaned. The back hatch and ceiling were covered in dog hair. The car was CLEARLY NOT detailed. We were also disappointed with the condition of the outside of the vehicle, and neither Peyton nor Trace were transparent about nor disclosed the condition of the paint job (scratches, swirl marks, toddler-like paint touch ups).
In all fairness Trace did attempt to send us to a local detail shop they found. We opted instead to take it to someone of our choosing whom we trust, and Trace offered to reimburse us about 75% of the cost we were out (the amount he would have paid the detailer he found). One of our primary frustrations was that the whole process was laden with excuse upon excuse, and “It’s not our fault”. This type of behavior and these kinds of comments are both unprofessional and juvenile. A dealership with professionalism, integrity and exceptional customer service would take ownership and accept full responsibility, in addition to making amends and making things right for the customer. This was not our experience. It seems as though the Porsche Jackson management team (both General Manager and Sales Manager) are still a little too green and lacking some wisdom, discernment, quality leadership skills, and experience (especially with luxury brands). We do not believe they are managing and representing the Porsche brand as well as they could be. All that being said, an in-person buying experience would have probably yielded better results and satisfaction. We do not recommend buying online, especially out-of-state, from Porsche Jackson.
Slippery - bradmich
The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day.
Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”
Was fun and fast - firstname.lastname@example.org
I called this dealership and let them know what I was looking for in my next automobile. They let me know I could look at them after I finished work. I came by and the car they selected fit perfectly with what I needed in a car and it was within the price range I had asked for. I was preapproved for a loan already and when I went to the finance department to purchase my vehicle they ended up finding a loan with a lower apr than what I had. Overall a great experience I would recommend them to my friends.
Pitt Stop - rocco
We stopped by on our way back from Miami to Dallas and Ken Odom inspected our vehicle and provided great advice. They were very friendly and reasonable, and part of the Porsche spirit. Thanks.
Jackie Cooper Imports
Dealer Customer Experience Manager