A/C Repair - Dwight Wise
I had an air conditioner failure so i drove straight to Hudiburg. They took my vehicle in and repaired it the next day. I am pleased with the promptness and courtesy of how they handled my problem.
Top Reviewed Service Specialists At This Dealership
Service Repair and purchase - ms Equinox
2012 Equinox started leaking oil so brought into dealer. Telephone call about car received same day.Service manager explained diagnosis thoroughly. Extensive repaired neede to be done. Decided to purchase different vehicle which had less miles and no maintenance problems. Sales person recommended a used car which I had seen on line and was reasonable quote. Took for test drive. Really liked it. Sales person, financial manager and service friendly and genuine. Will definitely continue to deal with maintenance for and future purchases.
Great experience straight shooters thanks micah jones!!! - Mike lee
Micah jones was very courteous and professional would like to say thanks for ur straightforward attitude and all ur help in the purchase of my new truck thanks again for everything!!!
Great Service Department - Sabercat1
My wife and I have had both of our vehicles serviced here and we're very satisfied with their prompt attention and fast service. We even received a loaner car to run errands while we waited. John Holt Chevrolet has earned our business.
Service - Mychevy
Keeping me and my family safe is important and and with Knippelmier Chevrolet I don't I have to worry about if it's being done right I know it's being done right. Wonderful crew wonderful team
Fix it and kept me informed. - Screaming Yellow Zonker
I had a an "engine light + low power" issue. Never a good feeling having your car towed to a mechanic. Anyway, the service department identified the problem, also indicated I need some brake work (which I know). The work was completed in short order and under the original estimate. My Screaming Yellow Zonker was home for Christmas.
Overall good!! - Kdorf
The only complaint I have is that the car still had dog hair in it and the gas tank wasn't filled up. Every time I have bought a car it was detailed and had a full tank
Great service in and out, very quickly! - Mickierae
Everything was Great! From the scheduling to drop off to shuttle service and finally to pick up! Wonderful! Great service, knowledgeable team and convenient location.
February 2018 - Jspit
My wife took her 2015 Chevrolet Suburban in because her AC wasn’t working. They diagnosed it as a hose and charged $500+ to replace. Approximately 10 days later (1st warm day since we picked it up) she tries to run her AC for the first time, it’s still not working, the ac had never been fixed. We take it back to bob Howard service and find out that the problem is actually under warranty. One would think the $500+ would be reimbursed? Lol....no. We were fed some lie about how they kept the damaged hose?! If that was the problem why wasn’t the ac fixed? I’ve bought several vehicles and used this service department at bob Howard many times but will never again. Unless you want to be taken advantage of I would stay away.
customer service - Shakic
I bought a2016 crew cab and have been a faithful customer. Oil changes, etc. Was given a voucher for a free oil change. When the time came for my oil change. (According to my truck) I make an appointment. Go to print the voucher to find out it's expired. So I call to find out if there is something they can do to honor the voucher. Even talked to the service manager. I explained that I had just received a oil change when they gave me the voucher and that my truck was just now ready for oil change. Also let her know that I've bought 2 new vehicles in the last 4 years. Isn't there anything you can do. She said no sorry, have a blessed day. Anyway I should have paid attention to the expiration date. But with that being said. I also feel like as a manager Nicole could of done something. I'll make my next purchase from another Dealership. Thanks for your hospitality David Stanley..
all the interactions my wife and I have had with David Stanley Chevrolet have proved the employees do not understand the number one rule of sales of a product and service is to provide excellent customer service in order to earn future business from their customers. I cannot in good conscience recommend David Stanley Chevrolet to anyone.just wanted to add that everyone that works there is nice and polite. But as a service manager I feel Nicole could of done more. Even if she offered a10% discount. That to me would of been a attempt at customer satisfaction. She was really rude and lacks in customer service satisfaction. Thanks Jim..
Service department - Really
Don't put enough oil leave oil filters loose leaked
Don't tighten lugs on proper lost .dont check tires for air don't clean air filters, don't reprogram
Your computer when done. And not very friendlyat all. Dealer don't have a good service department at all , we need another Chevrolet dealer here in Shawnee one that cares
Gave too many chances to have better service..I give!! - Jenniffer Pryor
I have always taken my Captiva for oil changes and maintenance to Eskridge..About my 3rd oil change with them I was having trouble with a tire going low, I asked them to check it..they said they didn’t find anything wrong with it..left the dealership and a few weeks later tire goes low again enough to turn on the warning light..go back by to which they say they check it and overfill ALL the tires with too much air..felt like I was riding on rocks..no biggie, I just let a couple lbs back out when I got home..had a flat on another tire got a brand new tire..4th visit I ask them to rotate my tires this time with my oil change..get home (new tire) was still on front..Zach apologized and said next time they would make sure it’s done..take for 5th oil change-low tire warning yet AGAIN and I was completely out of windshield wiper fluid in my car..had them note not to overfill tires with too much air bcuz it doesn’t drive right when overfilled..pick up car..too much air in tires (they didn’t even read the note on my account) says fluids were checked and filled however car windshield wiper reservoir completely empty as when took in..called and spoke to GM Billy about all the issues (he apparently doesn’t care)..6th and (FINAL) visit I stop and see if they could check my tire as it’s showing low AGAIN..also ask for it to be moved back to the back since I am traveling long distances..they come 2 hours later and tell me they found a small puncture (finally? After how many visits?) while putting my tire back on, their tire machine damaged my tire and they said they would replace it but didn’t have one in stock so we put your spare on it and sent me on my way..husband takes my car to get the tire today and when i get home they didn’t even return my rim like I took it in..has white sticky goo all over it..I’m just done at this point..I’m a very patient and understanding person but how many chances do you keep giving a place? Me? Too many..I would not recommend this service department at all..they obviously charge you for service or services that they aren’t even really doing.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
DO NOT GET YOUR CAR SERVICED HERE!!! Let me start by... - JulissaMartis
DO NOT GET YOUR CAR SERVICED HERE!!! Let me start by saying that I bought my car at Marc Heitz in 2008 and have serviced it since then at Marc Heitz. I've noticed the customer service level go down especially within the last year. I attempted to take my car in for an oil change three times, two of those times I was told they didn't have any time and that I would have to bring in my car some other time. I called on the third attempt and was told to bring my car in at 1 pm and that they would take care of me, and that it will be in and out. I bring in my car and wait for 2 hours for them to change my oil and fix my headlight. Sunday comes around and I realized the headlight that I just paid $55 for them to fix is STILL not working. Ugh! I bring it in the following Saturday, and am informed that the tech said it was working before I left and that I'm looking to spending another 2 hours for them to fix the headlight. Okay, I tell them fine I just really need it fixed that day - I've already paid for it and don't want to get a ticket in the interim. I sit down in the service area and the more I think about it the more I become enraged. I've been a loyal customer for 5 years, I paid for a service that I obviously didn't receive, they tell me that it was working before I left and now I'll have to spend a total of 4 hours for a headlight change. At that moment I think - I don't want them to touch my car if this is how they go about fixing their errors and providing service. I go to the clerk and tell her I would like my car back and that I'm taking it somewhere else to be fixed. I'm told "Oh their working on it right now" yeah no, I want my car back now and I would like a refund for the services that I paid for but did not receive. I'm then told that they cannot give me refund because the service manager is the only one that can do that and he's not there. Fine, I leave and pay to have the headlight fixed (again). I ask the tech from the other place, is there any way that the headlight was working and then by chance it stopped working. I'm told no, there's no way. They first asked me if I actually took my care to get serviced or if I tried to have a friend or someone fix it. I said no, I took it to the dealership where I got it. The service tech couldn't believe that the individual who attempted to change my headlight was from a dealership because it looked like whoever tried to change it didn't know what they were doing. He said there was no way it ever worked when they changed it because they didn't snap it into place. Great! That following Monday morning I call the Service Manager and tell him of my experience he takes my name and number and tells me he's going to talk with his guys and give me a call back. It's now 5 days later and I still haven't heard from them. I can't BELIEVE this is the type of customer service I have received after being a loyal customer of 5 years. If they'll treat me like this, they'll treat anyone like this.