Dream come true - Boetel t..
I was very grateful that I knew I could trust Michael Jordon to assist Mike and I. We had talked about a different truck for awhile, and this opportunity presented itself, one we couldn't pass up. So thank you so very much Michael for being trustworthy and honest it ment the world to me!
February 2018 - Jspit
My wife took her 2015 Chevrolet Suburban in because her AC wasn’t working. They diagnosed it as a hose and charged $500+ to replace. Approximately 10 days later (1st warm day since we picked it up) she tries to run her AC for the first time, it’s still not working, the ac had never been fixed. We take it back to bob Howard service and find out that the problem is actually under warranty. One would think the $500+ would be reimbursed? Lol....no. We were fed some lie about how they kept the damaged hose?! If that was the problem why wasn’t the ac fixed? I’ve bought several vehicles and used this service department at bob Howard many times but will never again. Unless you want to be taken advantage of I would stay away.
No service on Saturday - Chevyfan
My husband was traveling with hunting dogs when his alternator went out on the interstate,roadside assistance sent him there where he was treated like a 2nd class derelict and was told they only changed oil on Saturday when all he need was a wrench to put the $500 part he just bought from them But they said they didn't have access to tools. So my husband called Napa and they delivered the wrenches. In 95 degree heat he was almost done when they told him he had 15 min to get his truck off the lot because he had a family to go home to. I wouldn't even give them 1 star.
Gave too many chances to have better service..I give!! - Jenniffer Pryor
I have always taken my Captiva for oil changes and maintenance to Eskridge..About my 3rd oil change with them I was having trouble with a tire going low, I asked them to check it..they said they didn’t find anything wrong with it..left the dealership and a few weeks later tire goes low again enough to turn on the warning light..go back by to which they say they check it and overfill ALL the tires with too much air..felt like I was riding on rocks..no biggie, I just let a couple lbs back out when I got home..had a flat on another tire got a brand new tire..4th visit I ask them to rotate my tires this time with my oil change..get home (new tire) was still on front..Zach apologized and said next time they would make sure it’s done..take for 5th oil change-low tire warning yet AGAIN and I was completely out of windshield wiper fluid in my car..had them note not to overfill tires with too much air bcuz it doesn’t drive right when overfilled..pick up car..too much air in tires (they didn’t even read the note on my account) says fluids were checked and filled however car windshield wiper reservoir completely empty as when took in..called and spoke to GM Billy about all the issues (he apparently doesn’t care)..6th and (FINAL) visit I stop and see if they could check my tire as it’s showing low AGAIN..also ask for it to be moved back to the back since I am traveling long distances..they come 2 hours later and tell me they found a small puncture (finally? After how many visits?) while putting my tire back on, their tire machine damaged my tire and they said they would replace it but didn’t have one in stock so we put your spare on it and sent me on my way..husband takes my car to get the tire today and when i get home they didn’t even return my rim like I took it in..has white sticky goo all over it..I’m just done at this point..I’m a very patient and understanding person but how many chances do you keep giving a place? Me? Too many..I would not recommend this service department at all..they obviously charge you for service or services that they aren’t even really doing.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
Body shop. - OKZ06
Top Notch work completed by trained technicians. The staff is amazing they take the time to understand the entire issue and take pride in the work they perform.