Very satisfied. - MikeH
Took in mkc for for door panel replacement to Rob Potter ,two thumbs up, professional expedient service. Much liked delivery and pickup service. Thanks very much for a wonderful job.
unnecessary diagnostics charge - David, Bartlesville
i'm not one to complain - most places i feel do their best, and want to help the customer - but that was not my experience w/ doenges ford service. i've got a 2015 f150 that was having brake problems, and took it in to a local service station over the weekend (tate boys) - they diagnosed the issue, told me exactly what was going on, and told me that i should contact the dealer and see if it was covered under warranty - i called the ford warranty service over the weekend, and they said that it might be, but i'd need to take it to the dealer for them to look up the part numbers. so this morning, i took it into doenges ford and told them exactly the problem, and the parts that would need to be replaced. i told them that i was only interested in seeing if it was covered under warranty. i left the truck, and they called back a few hours later and said that it wasn't covered under warranty, and how much it would be to repair. i opted to repair myself and when picking up the truck was met w/ an $85 diagnostics fee. i'm not upset that it wasn't covered under warranty - when i left the vehicle w/ them i told them very clearly that all i wanted was for them to run the parts and see if it's covered under warranty - i told them very specifically what the diagnosis was, there was no need for them to re-diagnose the issue and incur the charge.
car shopping - tiffany
Had a great experience and would refer others. Everyone was very friendly and Nick has always helped us with whatever we need and no fuss about it and does whatever he can do to make anything work. Will for sure refer anyone to James Hodge Ford.
Great experience - Parker72
Great service, Great people. Chuck Ward is a great salesman who really took care of my son on his first car buying experience. I would recommended this place to anyone be sure to ask for Chuck.
I should have known better - JP
never really have had good experiences there but thought oh well it is so close to work and I need my Explorer worked on, it can't be too bad right? WRONG!!!
The windshield pillar trim flew off my car! I call the Ford dealership service center, after all it should be an easy fix. I researched the part, which cost around 90 bucks and when I looked it up only takes a little bit to put on. I asked Ronnie and he said yea just take it in because we have a lot going on and at least this way it will be done. I call them, I spoke to John and made an appointment for Friday at 1. he asked me to call first to make sure the part was there. Friday came, I called and John said the part was there how ever there were so many guys out with the flu they couldn't do it but would set me up for Monday same time, no problem. I take my Explorer in on Monday and drop it off, I get back to work and they call me. John said I'm sorry I ordered the right part and it is in the right box but it is wrong. I said no problem I'll be there to pick my car up in a little while. I go back and get it and he said bring it back the next morning and they will get me set up. Tuesday morning came, I call to make sure they have the right part, yup , bring it in. I drop the car off and he said he would call me and they do. I go in at lunch to pick it up. Ronnie took me so I asked that he not go in because I was afraid he would loose his temper for all the hassle we have had so far. he said ok and told me to look at it first before I pay, he watched me from the truck The plastic piece was on there but it was loose and popped up so I Ronnie tells me I better go tell them, I was like you can, he said no you have to handle it. I go and get John and he said are you here to pick it up and I said yup but first I need you to come look at it, he saw the issue and Ronnie walked back in with us. John said Mrs. P. I really appreciate you being so nice thew all of this and if you bring your car back tomorrow I will fill your tank up for you for all this hassle, Ronnie said well you needed to do something this is ridiculous. Wednesday came, I take my car in before work because I don't want to miss anymore time and leave my car again. this time it was almost 2 before they called. John said your car is ready. I said great, John can you do me a huge favor and go and look at it yourself just to make sure it is good and really ready to go. he said Oh I did and it looks really good. I said great I'll see you after work. Ronnie takes me back, for those that are counting this is 6 trips to Roberts auto center, I asked Ronnie to just take care of it, he said no you wanted to handle this, just look at it real good before you go in. He watches me from the truck, I look at it for a second and head inside, he hollers is it fixed, when I turned to look back at him I was about to burst into tears! He bailed out of the truck and looks, it it on there and it broken...... I cried I just want my car fixed. Ronnie went straight to red and said I will get it fixed for you and this place can xxxx off, we go in and there is no one at the desk then a man walks in and Ronnie said we need her keys, we are leaving and are not going to give you a dime. the man looked confused and then we went back out to my car and he glanced and was like I'm so sorry, this is not right we can get this done right and took some pictures of it. Ronnie said this is our third day and sixth trip, we are done. He said a few other things then ended them with I need her keys now I'm done. The guy said I understand lets go get them. I stayed by my car and after a few minutes Ronnie came back out and we left, I'm sure Ronnie gave them an ear full. He gets in his truck and I get the Explorer and we head out. He called me as we left and asked did they fill your car up like they said they would, I looked down and was like nope but they didn't fix my car like they said they would either! NEVER NEVER NEVER AGAIN!!