Great Expierience - Nick
found the car on line visited as a walk in. Roel helped immediately without the typical high pressure.Great car at a great price, I will be back for my next purchase.
Top Reviewed Specialists At This Dealership
Got my dream car - iiRoycee
It was a great experience overall. The people there were great and very friendly. Everything was pretty simple and was explained in detail. It happened fairly quick.
Credit Union/Chamber New, Used, Lease& Commerical Sales
Easy buying expeience! - elise
Elias was great! Not only was he informative but he made sure I was able to handle as much as I could before coming to the dealership. Very efficient experience!
Senior Sales Team Member
Helpful and efficient - Reader
Dillon was very helpful in showing me how to check to see if it was time for oil change and tire rotation. The service was performed quickly and efficiently. I have much to learn about reading the messages my car is giving me! My previous Honda was 17 years old and did not have all the bells and whistles this 2018 one does. I'm sure I'll learn in time. :)
Sales & Leasing Consultant
Sales and Leasing Consultant
Painless sale experience - Swooshtx
Start to finish review. I sold a vehicle to Bruce Lindeman, very professional and courteous. The overall experience was great, not really any complaints about the dealership other than the review auto email system keeps pestering your inbox until you complete the review. I received a total of 2 emails in less than 5 working days, not too bad except the payoff check only cleared the lean holder bank on the fifth day. Not sure how I can give a fair review prior to the check clearing.
Needless to say, but if you deal with the right people you should have a great experience and if you don't its partly your own fault. I deal with PenFed and USAA even Bruce was surprised with how friendly each of the representatives were and just like Moritz Kia, they want and appreciate my business.
I was in the market to sell my vehicle and knew what I should expect. Their initial offer was low, but I was up front and told them what my vehicle was worth as I keep it immaculate. I also purchased my vehicle new from a dealership so it is a one owner and I also purchased extended service warranty and maintained it. Like I already said before I knew what my expectations were and now they did too. I told them that if we could meet in the middle on the price we would have a deal. The sales manager agreed to meet me in the middle and the whole process took approximately 5 days. No complaints whatsoever!
Internet Sales Manager
Great Price - Molina
Great customer service and great selection. Will recommend Family Toyota to all my family and friends. Shop here first before going somewhere else. Great experience.
Internet Relationship Manager
Great Buying Experience! - DK
Had a great experience working with Brett for the purchase of a new Lexus UX 250h. Brett contacted me as soon as the car I wanted came in and added on a couple small accessories I liked as well. No hassle, great price, and we were happy with the trade-in values for our old cars too. Honestly haven’t had a better experience buying a new car, EVER. Brett is highly recommended.
Sales Experience Manager
Great experience! - tomcavjr
I was searching for a used car. I live miles away in North Frisco. After searching all night long through my criteria for a car, I gave up and went to bed. 6am Saturday morning I got an email showing a Nissan Cube in Grapevine. I checked it out. Was a little over my budget but researched it anyway. I fell in love with the car and I hadn’t even seen it in person yet! So I emailed to see if it’s still available. Guy names Stephen emails me and calls me to tell me it’s still on his lot! Fast forward to 11am, I’m hustling to go test drive it. Nick helped me out along with his manager while Stephen was busy. We test drove the car, talked through my budget. So I asked them to hold the car and I would be back later. Came back about 5:30 with my dad and we test drove it with Stephen. And of course I ended up purchasing the car! Overall great experience! Great people working here! We will definitely be back in the future!
Internet Sales Professional
People to Help People - Outback807
Buying a car and saying farewell to one you've had is usually a stressful experience. Buying a Subaru at Huffines was just the opposite. Every person who assisted me in the process of purchasing my vehicle was top notch. Mercedes Griffin, Michael Raupp, Anthony Reich and Joey Sparlin all stepped up to make this a dealership that I would return to for future purchases.
The only suggestion that I would make is likely to be addressed at the new location. The pre-owned sales building was not very appealing and didn't have the comfortable feel or attractive look of the cars Huffines sells. Also, except for the employees I dealt with directly, few other employees made a point to be as friendly and welcoming as I would have expected.
Fleet Manager/Transportation Consultant
New Car Sales
Certified Subaru Sales Professional/Pre-Owned Sales Consultant
New car purchase - Vickie
Daniel was a great salesman. We were able to get a good deal, and he explained everything thoroughly. We were pleased with our experience and with the dealership in general.
Mazda Sales Advisor
Mazda Sales Manager
Mazda Sales Advisor
Best car buying experience ever - paj7714
David, our salesman, listened to what we wanted, found the car that met our criteria and then gave us all the info we needed to make an informed decision. It was great!
Pre-Owned Sales Experience Manager
Professional Relaxed Great Experience - Grateful Dale of Grand Canyon
Chris Krause is the best: professional, personable, knowledgeable and relaxed salesman I’ve had the pleasure to work with. Chris was over the top accommodating my needs. I live in AZ yet unfortunately had my van rear ended / totaled in Dallas. Good and bad thing to car shop in Dallas but I had a tight timeline so the vast array of dealerships and options were great .. and daunting.
I received a referral to Sam Pack Ford. The showroom is amazing- tasteful artsy, beautiful and - my favorite: friendly and relaxed!
Chris got a feel for my pace, was very responsive to my murky requests. We took several veh out for a drive. His demeanor was spot on for me. Intelligent, confident, easy pace yet not pushy nor ‘dynamic pitch’ He rolled with my side tracks, silly jokes and most appreciated- he chilled allowing me time to digest, process the veh. I didn’t get the ‘whats It going to take to get you in this veh?’ push. In fact Chris was helping compare veh, specs and offering ideas for other cars to look over.
Chris’ transparency and enthusiasm initially almost felt ‘staged’ yet after our 2nd or 3rd test drive I could see he really likes his job, Fords and his ‘family’ / peers / the Sam Pack team
Chris didn’t hesitate to let me take a veh overnight. He stated clearly the strengths of the different models we were looking at, he wasn’t shy to voice his ideas on what he thought the best veh and ‘fit’ for me was yet not pushy.
I very much appreciated his refreshing mix of confidence and love for Fords blended with a relaxed, not pushy demeanor
I definitely highly recommend Sam Pack specifically Chris
Truly a 5 star experience
Grand Canyon AZ
Great experience - email@example.com
My visit today was a first class experience. DJ was professional, personable and knowledgeable. He made my husband and I feel comfortable and guided us to find the right vehicle.
Matt and Kellie
Certified Sales Professional
Pre-Owned Sales Consultant
Professional and Courteous - ajmtx
It was a pleasure meeting and working with Nedd Ross and Brian Johnson. They answered every phone call and every questions we asked. They went above and beyond to make our car purchase an enjoyable experience. Follow up after the purchase was excellent.
Happy with my new truck. - Truckbuyer
Had a great experience with Karen and the staff at Cowboy Toyota. They really went out of their way to get me the best deal possible. Left there with a new truck! Highly recommend these folks if you are serious about buying a car or truck! Thank you!
Fleet Sales Manager/Internet Sales Manager
Program Trailer Brakes - Drd2613
After discovering that the trailer brake controller had not been programmed, William Mills worked with another dealer close to my home to correct this omission which saved me a 150 mike round trip. This was a great help to me and greatly appreciated.
Quick & hassell free experience - AmandaVH
Matt our sales guy was very knowledgeable regarding all the different features that we might be interested in. He suffered through 4-5 car viewings in the brutal cold with a smile on his face. Overall this dealership was very friendly, clean and hassel free compared to others we have been to and left.
Internet Sales Advisor
Amazing experience! - Troy.myers14
Friendly and knowledgeable service! Didn’t feel like buying a car at all. The best car shopping experience I’ve ever had! If you visit, ask for Philip!
More MO!! - Yolie Chrabasz
Thank you Mo for going above and beyond your call of duty! Every time I come in to have work done on my vehicle, you go 100 extra miles! In this day and age, this level of service is few and far between. Thank you for a job well done!
Amazing - JMcClaine90
I came to this dealership because of the good things people had told me about it. And let me say, it was everything I had been told and more. The sales rep that I worked with was Edida Cruz. She is a lovely and wonderful woman, but she is also the perfect guide. I came in with some expectations in a vehicle and kind of had an idea as to what I wanted. I explained this to her and she immediately knew what i needed. She was so informative and helpful that I actually changed my mind while I was there. She never pressured me into making a choice and that is something I highly value when walking into any sales environment. At the end of the day, my family and I drove out of there with a beautiful truck and huge smiles on our faces. I would recommend this dealership to anyone just because of this great woman and her outstanding service. Thanks for everything!
Great Expierience - Derekvb
Found my 911 Turbo S on the park place web site and was able to negotiate trade and purchase prior to me driving 500 miles to complete the deal. Great deal and Great People. Alycia is very knowledgable and a pleasure to do business with. Highly recommend Alycia and Park Place!
Also Recommend attending the Park Place Luxury Supercar Showcase. Even though it was rained out this last year it was a blast!
the service managers are extremely helpful - YellfySportsApp
This is a really good dealership and the staff is extremely helpful and very courteous . Everything was very well explained and done to the spec.
Ferrari Sales Manager
Pushy but thorough - Khowell
I know it’s their job to push for a sale, and at times I felt a little overwhelmed by the idea of buying a car right then and there (I wasn’t planning on buying one that same day), but they do their best to tell you exactly what you need to know, find the option that works best for you, and give you honest feedback about what would work for your budget, etc.
Overall great experience!
Sales Consultant - Bi-Lingual
Awesome to work with Aaron - Jaycar
It worked with Aaron, I got positive vibe with his friendly approach and was sold it was just matter of doing some formalities and very light bargaining afterwards.
I truly recommend aron.
No pressure car shopping! - Lovemysuv1
Essiest car shopping exprtisnce ever. Friendly people who know their cars. Great Mazda products. Pricing is fair, you get a good value for your money.
I worked with Gregory Powell who was fast, accomodated my wishes and made the experoance enjoyable. The Hiley dealership is a great plave to shop, Very pleased.
Great Experience! - Dmitry Sv
My experience began with an acquaintance with the Internet Sales Manager Anna Alison. She described all the necessary options very correctly and spoke about the services that the company offers. Everyone told me it is impossible for me to get a vehicle ehich i need to establish my own business, she made it happened. She made my dream a reality! Thank you very much to her and everyone who made my car purchase day so special!! Thanks to Kevin - Finance Manager for his hard work in getting me approved with the bank! I highly reccomend Five Star Ford in Plano to everyone!
Internet Sales Manager/Leasing Specialist
Performance Sales Manager
Internet Sales Manager/Leasing Specialist
Great experience! - Beth
Great used car, great price, car was like new. Was a simple and pleasant experience! Ernie and Mike made it very easy. My lender even commented how easy it was.
2013 lp550-2 - repoman618
Mike was awesome to deal with and answered all of my questions with ease! This is my first Lamborghini purchase so I was unsure about some aspects and Mike and Louie were really great to deal with!! Already planning to upgrade in a year or so! Thanks again -Jim Ford
Very professional. Timely order. Awesome service. - darksapper
Everything went as smoothly as I could have wanted it to. Nice facility as well as faculty. I'd recommend to anyone. Thank you Ken for the quality vehicle and service buddy.
Sales Experience Manager
Fantastic purchase experience, highly recommend - JonJ
2009 Viper ACR. First I want to say I generally don't do reviews unless the experience is extremely great or terrible. The experience with Ken and his dealership was absolutely great! I'm super picky, ask too many questions, have unreasonable expectations, and generally don't trust anyone I don't know well. However, from the first conversation I knew Ken was unique, in that he was real and genuine. He did what he said and said what he did, and in so doing earned my trust. His assistant Robert was equally helpful and honest. In fact, I felt so comfortable with these two I trusted to use their Viper expert Keith Laxson to inspect the car for me and he too was totally outstanding! The whole experience was a 10 out of 10 as is the car! They delivered on every promise and I highly recommend them. I will be back. They are a rare crew of outstanding folks in a world where it is getting so much harder to find people like them. To say Thank You to them hardly seems worthy of their efforts, help, patience, and follow through all of which made my purchase experience perfect. Thank you guys!
Used Car Manager
Dallas Lease Returns
New Car Sales Professional
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Hiley Volkswagen of Arlington
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Moritz Kia Hurst
Subaru of Grapevine
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