Painless - Bud hammer
I've never had such a painless car buying experience, completely hassle free. I couldn't be more pleased.
Thanks to everyone who helped me.
Top Reviewed Specialists At This Dealership
Used Car Sales
New Car Sales
Fantastic from start to finish - DPM0502
Matt was fantastic and very helpful from start to finish!! Would recommend him to anyone in the market for a new car. He was very knowledgeable and very personable throughout the whole process!
Fabulous - ValetaCarter
My son and I purchased a Nissan Altima from Christina Vickers. She went beyond her job description in helping us with our purchase. You need a car Christina Vickers is the go to person if you want a car. Huffines in Plano is the place to go
Used Internet Sales
New Car Sales
Awesome - John11
Great dealership to buy a car professional staff top salesman and they have every car you need at this dealership go see steve Roeder the salesmen
Internet Sales Consultant
Service great, sales staff...run away fast & don't look back - TN Walker
Loved working with Service Center. Very Professional. Salesperson needs new career. Horrible at sales and made promises that he couldn't keep. Wouldn't call back when expected.
New Car Sales Manager
The absolute worst. - Matt12
The worst I've ever experienced. I bought a new Jeep Grand Cherokee from Richardson Jeep. It broke down 2 days later and spent 35 days in the shop while Chrysler Jeep technicians made repeated guess attempts to fix the problem. Eventually, they replaced enough parts that the problem resolved, but were never able to pin point the cause. I called Richardson Jeep repeatedly during this process and, while they offered absolutely no assistance at all, was at least assured that they would make it right in the end....they did nothing. Then I wrote a negative review about my experience with them and someone from the dealership wrote back apologizing and requesting that I call them so they could "address my situation." I didn't call at that time because I had already invested hours into trying to get them to lift a single finger while the vehicle was in the shop and I didn't feel like wasting more time with them. However, the vehicle is now experiencing a similar safety problem and I want out of it before it causes an accident.
I called Richardson Jeep this past Thursday morning and asked them to make it right. They seemed very energetic at first and I thought they were actually going to do something. The sales manager me asked to give him a little bit of time to see what he could do to help. I waited almost 2 full business days and still hadn't heard back, so I called again. He apologized and told me he hadn't even looked at it yet, but would do so and call me back. He called me about 30 minutes later and offered to take the vehicle back for $4,500 to $5,000 less than the average trade-in value I found online and to give me "employee pricing" on a new purchase....
This is what "taking care" of a customer means at Richardson Jeep...sell you a brand new vehicle with a major safety defect, do nothing to help you get it fixed and allow you to pay out of pocket for 35 days of rental car fees, and then give you an insultingly low offer to buy the vehicle back and offer a standard discount available to anyone on a new vehicle purchase from them...They are a gross business. Their offer provided a great way for them to make money off me 3 times, but did absolutely nothing to help me overcome the fact that they sold me a dangerous vehicle that I'm afraid to put my family in.
There are a lot of good dealerships out there. Give your business to them. If you like a price at Richardson Jeep, ask a better dealership to match it. I sincerely regret ever stepping foot inside Richardson Jeep.
Traded for upgrade - Rebel 1
Brought in a nice 2012 Dodge Ram quad cab w/hemi,they appraised it at being worth $12k payoff was $12.8k. They payed it off & sold me
a 2019 Rebel Crew Cab w/4x4 & 9speaker audio Alpine system w/subwoofer. Beautiful truck with a service contract. Vehicle price was very reasonable,& the sales person Valentine Daniels was very thorough.
Toll road not paid - Irene7
Make sure not to get a car delivered from there because they wont care and pass toll roads and you will have to pay for them even do you paid to get the car delivered.
Shop somewhere else!! - Bryan
For anyone in the DFW area or if you know someone up here, DO NOT look to buy a vehicle from Frisco Chrysler Dodge Jeep Ram! I have never been so turned off by a dealership’s unwillingness to work with me! It took all afternoon to get the General Sales Manager to call me back after leaving messages with 5 different people. It took sending a message through the dealership website that wasn’t too nice to get his attention and make him get in touch with me. Keep in mind I am already a customer, not a new customer, and he talks to me with disregard and condescension. I am relatively new to sales as an occupation, but even I know you DO NOT treat a current client that way if you want to keep them!! You cannot tell me that a purchase cannot be undone (especially after only 1.5 business days), you are just unwilling to do anything about it. I will never, NEVER work with this dealership again, and if you don’t want to be treated as just another line item in the sales ledger instead of a person, you shouldn’t either!!!
Huffines Chrysler Jeep Dodge Ram Lewisville
Metroplex Chrysler Dodge Jeep Ram FIAT Sales Showroom