Professional Experience - start123
Purchased a used vehicle with Mark Gill and was an extremely professional transaction. No high pressure sales but was able to purchase at my expected price and trade in value was extremely fair. Finance Manager Jeff was also highly professional. Very positive experience with this dealership
Amazing service - Latoya S Jones
Bendrick was an awesome salesman. He made my car buying experience so smooth. I give him an A+ and recommend him and Huffines if your looking to purchase a car.
From bad to good - Peggy Walters
We purchased a lemon - a 2017 Jeep Compass - and after 10 days of it in the shop and not getting fixed, the manager, Rick Wick, with the assistance of Jeff Barbaree, bent over backwards to make it right in a vehicle exchange. We switched to a Jeep Cherokee and so far are very pleased with it.
My husband had a VERY bad experience with Alan Pierce at the beginning of our car problems . He talked down to Mike and was very arrogant and Mike hopes to never see him again.
We bought a Dodge Ram truck in 2015 at this dealership and are very happy with the buying experience and the service on it so far, and we realize the bad experience with the Compass is just something that happens sometimes.
Top Reviewed Specialists At This Dealership
New Car Sales Manager
Listened and Got it done - Neil_Tx
Ryan and the staff were great and took took time to show my wife everything she wanted to see. When the right Jeep was chosen, they listened and were able to get our lease right where we needed it. I'd recommend them to someone looking for a new car.
Great place !!! - Ram
Great dealership and Great service center !!!! I have bought 5 autos here and have had no issues with Sales or Service center !! Its a great place to buy from !!
Sleazy finance department personnel - Carguyjanet123
The salesmen are good, but the finance department people are all sleazy con artist-type s. They will pretend to be helping you but in reality just adding extra unnevessary charges how ever they can
Will never step foot there again - armintheman
I had the worst experience with this dealership! I live about 2 hours away and we agreed on a price on a specialty vehicle for me to order but when I got there they first said we already sold it (I was there when the order day had just opened and was in contact with the internet sales manager 30min prior to arriving and had a verble agreement that car was held for me to order) then they said they can sell it to me for 15k over sticker price!! Because of their action I lost 2 other allocated spots at other dealships thinking I would be ordering here. For superior service I advise using Don Davis Dodge/jeep in Arlington!
Bad Transmission design, engine knocking, and they know it - Josh
I would not recommend this dealer to anyone. I purchased a new Jeep Cherokee, and was happy with my purchase...Until I hit around 8000 miles. Then the problems began. Of course when it rains it pours, and of the numerous problems I visited the dealer: the HVAC was fixed(not something I had issues with), radio fixed, the found no problems with the other issues I reported, including the "F.ng"engine noise as noted on invoice dated Jan 2017. 8145 miles on vehicle. Vehicle continued intermittent problems, then come April 2017, now 11800 miles on vehicle, trans light came on, then vehicle stopped while driving 70 mph on highway 75, with my 3 year old nephew in car with me in traffic. Returned to dealer, they replaced Trans control module, valve body, and wiring. Also reported engine issues, which again they found no problem. Continued to have problems, and returned again in Oct. 2017, now battery failed load test, still found no "knocking noise" found, no trans. problems found, etc. "surprised?" Rode with service tech, while riding with him, he felt battery was causing trans. to down shift and jerk, and 2.4 liter engines are just noisy. He said it was normal and compared to other 2016, 2.4 liter models. I requested to test drive a comparable model to hear the noise, when we returned he walked away and did not present another model or return. In addition they ordered a new radio as the original one failed. Was told radio was in, returned for install, again reported transmission slipping and jerking, and engine noise, and was told those 9 speed transmissions is normal, and refused to write a service order. Was called by Rick, that the new radio had locked up and was not working, he then told me to return the loaner while they order another radio. I called and left messages for GM and Service director to call me back regarding my concerns, and was passed off back to Rick who called me and told me to keep loaner until Monday, and there was no reason to go over his head. Leaving messages for the GM, and never receiving calls, I later asked for a number for the district manager. GM now decided to call me. She explained that they had canceled the order on the radio, and had not received it. ???, I asked, then what did they put in my car? Also explaining the extent of other issues with trans. and engine. She told me of the faulty, jerking transmissions, and explained that she and a friend as well, had the same vehicles and had to get rid of them for that reason, and that Chrysler was aware of it, but did not consider it to be defective, however that Chrysler did discontinue use of that transmission. We discussed options and she was going to call me back, today, Sat. 11/18/17. Received several calls from a finance person named James, who thinks I'm his "Bro" wanting me to put in a credit application for a new vehicle, to help get me out of that one. We went back and forth, and I told them I expect to know what can be done without running my credit, or getting me in deeper that I already am. His offer was a car or a downgrade to a Renegade. Our final conversation I asked him to have GM call me, which he said he would tell her right now. That, along with her telling me last night that she would call me today, the only person I have heard from was one that thought I was his "bro" or "dude". Don't recommend at all.. Update. Following conversations regarding the solution to transmission problems is to trade out for a lesser valued vehicle, they called me with an update on 11/22/17. I was told that a specialist had driven my vehicle and found nothing wrong with transmission. It was operating normally. They also installed a new radio to replace the non functioning one. Now, I have been told by Rick and the GM that the jerking and stuttering and slow to shift is a known issue from Chrysler and it is normal. Picked up vehicle, paperwork shows on 11/17/17, radio installed, 1.1 hour.Multi point inspection .01 minute. Road test to check transmission. Operating as designed. Vehicle miles in 23319, vehicle miles out, 23319...That was a short road test AND multi point inspection..
Classic Chrysler Dodge Jeep RAM
Huffines Chrysler Jeep Dodge Ram Lewisville