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Very good communication with costumer very friendly... - P.naikyar
Very good communication with costumer very friendly behavior, very helpful guide to buy a car excellent sales man I have ever met thank you Ali
Top Reviewed Specialists At This Dealership
New Car Sales Professional
We highly recommend Paul Ward for your purchase. He has... - justusmcqueen
We highly recommend Paul Ward for your purchase. He has your best interests at heart before and after the deal. A pleasure to deal with
Internet Sales Manager
Internet Relationship Consultant
Five Stars! Our daughter is in Dallas for 4 months... - dstuber
Five Stars! Our daughter is in Dallas for 4 months completing her graduate studies. Her vehicle needed service after driving in from out-of-state. Great customer service. Prompt and courteous. Very reasonable prices. Cowboy Toyota and Service Manager, Shelly, earned our repeat business.
New Car Sales
Fleet Sales Manager/Internet Sales Manager
Toyota of Richardson delivers exceptional service! Lee... - MARHAN
Toyota of Richardson delivers exceptional service! Lee Schuster is an Outstanding Service Advisor!! Thank you for the quality and professional service you consistently provide each time!!
Pre-Owned Car Sales
Arturo helped me get in a new car when i need it and... - djs_14_2004
Arturo helped me get in a new car when i need it and lower payments. They showed me everything i wanted to see. Thank you
Used Car Sales
Top Notch Service!! - tcostanzo28
I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!!
Internet Sales Director
When to TOD to buy my new 2020 Camry... Ted Nguyen was... - Kttl2110
When to TOD to buy my new 2020 Camry... Ted Nguyen was more than Accommodating to all my needs and questions. Super helpful and Informative. I highly recommend him and TOD to everyone I know. Thanks for a pleasant experience... will definitely return here in the near future.
A day that became a disgust - Polopolo25
Bad workshop service, I went for a change of engine oil and transmission and it took them more than 5 hrs, the mechanic broke a part of the filter and I had to pay for it, he justified himself by saying that it was not an original part of the dealer , who has seen that in the regular workshops they use oil filters from the dealer, I got the impression that the mechanic had a bad day and very little professional attitude.
This guy's is the worse guys to deal with special Melissa... - luisconcar00
This guy's is the worse guys to deal with special Melissa Patterson in financial stay away from her she can take advantage of any body she can they a bunch xxxxxxx I'm not recommend this dealer at all go somewhere else
This was the best car buying experience I've ever had.... - Ibarnes22
This was the best car buying experience I've ever had. Our salesman Rick was wonderful and we were done in record time. Thank you!
This guy is nice and efficient, and he is very helpful.... - Haozhao
This guy is nice and efficient, and he is very helpful. He helped us find our idea car even though it was raining at that time. And he is patient to hear all of our requirement.
The WORST TOYOTA SERVICE in the World!! - johnnyoon1227
This Lone Star Toyota is the worst dealership you can experience!
I have 2007 Sienna minivan and wanted to fix the problem that I was having, plus engine oil change and the tire rotation. The service advisor, Robert advised that they will thoroughly diagnose ($150) the car before any work. FYI, I had 'check engine' light on and ABS/Brake lights were on, total of 3 lights. (Yeah, it has ran 178,000 miles, but not bad for 2007 model)
The problem that I had was ABS brake speed sensor which caused a transmission not shifting properly when it's cold in the morning. I told my service advisor, Robert, clearly that I want these issues to be fixed at the beginning. So he checked in my car and called me in the afternoon that what needs to be done..
1. ABS Wheel Speed Sensor Replacement: Passenger Front- ABS light: $552.18
2. Ignition - Pick-Up Coil: Check Engine Light- Replace one ignition coil and spark plugs- have to Remove intake manifold: $719.94
3. Engine oil & Tire rotation: $62.90
The Total: $1335.02 + tax= $1445.15
I asked multiple times that if those get fixed, I wouldn't have that shifting problem? and he confidently said, YES!! So I agreed and told him to 'Go Ahead'!
Then this guy called me next day and said, 'Hey, I have a bad news that you need ABS pump this time to fix this problem which would cost another $1700!' Totally unacceptable and very unprofessional !!
Why did I pay $150 for diagnose the car beforehand? Now he's telling me I'm getting the same condition car but I have to pay $1445.15 first no matter what...Then if you want to get it fixed completely, I need to pay another $1700 for ABS pump.
So I sat down with the Service Director, Gary, and he refused to take care nor admit their lack of thorough inspection. Then he talked to me in to discount and xxxx, and he could reduce the price of $1700 to $1100.. WOW! How Generous this person is!! I refused to pay ABS Wheel Speed Sensor which was the main problem and he said he's going to put the old parts back in 2 hours, then I can pick it up.. LOL~ so unprofessional .. and he's been with Toyota with more than 36 years... how proud you are by ripping people off of the scam like this. Since I couldn't wait 2 hours, I told him, I'd be back tomorrow morning to pick it up. Then about an hour later, Robert called and left a voicemail that I have to bring CASH ONLY in order to take my car out.. What the fxxx?? Is this some kind of mom & pop shop?? or trying to get this cash in their pocket by work around the system??
I just wasted time and money for 2 days and will bite the bullet with driving with this shifting issue..
I like Toyota's reputation and reliability, it's known for decades... but employee who works for this great company ruins the reputation! I WILL NEVER GO TO THIS FXXKING DEALER AGAIN!! WILL LEAVE A REVIEW ON GOOGLE TOO! BE AWARE OF THIS SCAM DEALERxxxx!!
Service Drive Manager
Family Toyota of Arlington
Assistant Service Manager
Toyota of Richardson