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Fast and Seemless Transaction w/Jared Wingard - Seanw11
I reached out to the dealership regarding an F250/350 potential purchase. I had been looking at a Ram as well. I would say the number one reason I went with the Ford versus the Ram was due to the knowledge, expertise, and excellent customer service that I received from Jared Wingard. Questions were answered, process was smooth and easy. I highly recommend him as a salesman and an automotive professional. I will be purchasing my next vehicle through him as well.
I also worked with Alexandra Benvenuto, Miguel Rojas, and Michael Pisarik. They all aided in an extremely easy decision to purchase the Ford, customize it as desired, and present finance options that met my goals.
And the original reason for using Sam Pack's was having my company vehicles serviced at this dealership and working with Moody.
All parts of this dealership are tremendous and somehow make the car buying and ownership experience a pleasure. Thank yall!
Top Reviewed Specialists At This Dealership
Happy Customer - Gary1968
Michael Bratchter, has helped us with (2) exceptional car transactions. He is the most professional, knowledgeable and courteous sales person we have ever dealt with, during and after sale.
Not only professional service but with a personal touch. - McShannon
Becky was personable from the first phone call to the first introduction. Her knowledge, efficiency and her attention to detail of what I wanted was spot on. She created a win win situation from the beginning to end of the car buying process. That is why I return to 5 Star Ford whenever I need a car.
Internet Sales Manager/Leasing Specialist
Internet Sales Manager/Leasing Specialist
Performance Sales Manager
Perfect! - camarie.williams
I had a problem with the A/C and another unknown noise. Eddie went for a ride with me to hear what I was talking about and knew exactly what it was! He always takes such good care of me! No more noise and Cold A/C again, just in time for a Texas Summer. Eddie really is the best!
Sales Consultant new and preowned
Great! Jackie Mercer is Awesome! - Dbryan
Jackie Mercer brings me back every time! He’s a Great person! He works hard for the customer! He is friendly & personable! He is the best salesman I have ever dealt with!
Acted with integrity - JohnWayne13
I would like to thank my salesman, Dallas, and the GM of Town East Ford. They honored a deal they made with me even after they found out that a mistake had been made by someone there at the dealership. This mistake caused TEF to lose money, and they chose to honor our deal anyways. I appreciate the integrity it took to make that decision.
New Car Sales Consultant
Internet Sales Manager
No hassle or back and forth. Upfront and honest. - J.W.
I got in touch with Leroi after emailing the dealership and explained that I was interested in their Camaro but I live in MO, over 600 miles away so I needed to know that a trip to Arlington wasn't going to be wasted. We exchanged details about their car and my trade, came to an agreement and I made the trip 2 days later. Leroi was waiting with the car when I pulled on to the lot. The deal we had worked out was honored with not a single bit of the normal dealership hassle. I already had my financing approved, they sent the needed paperwork to the bank and we were done. Willie in finance was courteous and never tried to up-sell or add-on. I've bought my share of cars, probably close to 20, and this was BY FAR the best experience I've ever had. I'm not exaggerating to say that they'll be the first dealership I'll contact when it's time for the next car, even though it means a 600+ mile trip.
New Car Sales & Fleet Manager
New Car Sales Associate
Thank you Jeff Little!! - Hobbs1020
We purchased a 2019 Mustang GT from Jeff Little. The experience with Jeff was exceptional. He went above and beyond to make sure we had everything we needed!! Go see Jeff Little at Westway Ford if you are in the market for a new car!!
Damian was great to work with! - Cbiggers
Great working with Damian!Friendly and patient with our questions! I would recommend this dealership to all my friends! I will buy my next one from Bob Tomes too!
good experience - jan1946
Helpful and informative. Nice service waiting area. Friendly people that keep you
informed of progress of vehicle while being worked on. Rockwall Ford is amazing.
Bad Follow-up Communication - Tom
Update - I received a call from Jason on Tuesday. He apologized for not calling sooner. We had a nice conversation about the broken part, etc. I am changing my rating from one star to four.
If Grapevine Ford’s service department breaks something on your car, don’t expect to hear from them again.
After using another Ford dealership for twelve years, I thought I’d try Grapevine Ford to service my 1992 Cougar, a car for which it is difficult to find some parts. Grapevine Ford’s service seemed OK the first time around when they mainly replaced some front end parts for over $2400. Jason’s final text communication did seem a bit abrupt, however. Then, the following week, a small part fell loose from the front of the car.
I returned to the dealership a few weeks later to address the front end part that fell loose and to install a door lock switch. I also wanted to take a look at the right door latch which was missing a small foam seal. Was it inside the door? Could they get a new one? Jason looked and saw where it was missing.
The next day, the plastic surrounding the door latch was loose, apparently broken. Jason looked at it, went to find the technician and retuned to say he had left for the day. Jason told me he would call me the next day. Not hopeful they would be able to replace the plastic part, I was reassured by Jason’s promise to call me; I would at least hear whether the technician wanted to take responsibility. And I would hear whatever their policy is pertaining to the situation.
When I got home, I texted Jason with a link to the part on eBay, in case the information was helpful to him in any way - showing the value and availability of the part.
The following day (Saturday), no call from Jason. I texted again and called and left a voice mail asking whether Jason was able to speak to the technician. No reply. I texted again, saying that I had left a voice mail. No reply.
One would think that with the dealership having your email address and phone number with text capability, communication would be great. The only thing I got from Jason were their regular canned texts - “…the satisfaction with your current service experience is important…,” “…thank you for trusting us with your vehicle…,” “…please answer one simple question about your satisfaction…,” “…take 30 seconds and tell us about your experience…”
OK, well, you asked for reviews…First, I found Stephanie Maggio’s email address to briefly describe my experience prior to writing this review. I sent her a screen shot of my texts and the canned responses. She promptly answered (on Sunday), thanked me for contacting her “…before filling out the survey…” and said she would forward my email to their service manager “…so that he is aware of what is happening.”
The following day, no call or any other response. So I can only imagine what their company policy is in this situation. Apparently, it’s just to dismiss the customer’s concerns and completely cease communication.
The broken plastic part and how to make repairs is not really important in this situation. I was able to glue it. If it comes apart again, I can find a replacement.
The problem is the lack of communication. Here are some suggestions for Jason and his service manager to consider for the future -
Call the customer and say, “I’m sorry that we broke your interior part. It’s our policy to not do anything else for you. Have a good day.”
Or, “I’m sorry. We don’t think we broke the part and we can’t help you further.”
Or, “I’m sorry that we broke your part. We want to give you $5.00 off on your next oil change.”
Use your imagination; there are many possibilities.
My plan at this point is to return to the Ford dealership I previously used for twelve years to service the Mustang I bought from them. Maybe I’ll take a look at their inventory to see whether they have another one.
Professionalism outstanding. - K0414
Michael Nye planned for my car return and new car lease with my needs for time and resources. He had the car I wanted prepared and a possible backup for review. The paperwork was streamlined by him and the financial officer. Overall, I had an enjoyable experience and left with a lease car I will enjoy.
Great customer service - Jen
Carlos was super helpful and not pushy at all! Maybe our best car buying experience ever! We were on vacation and Carlos helped us unload our old car and repack our new car! Go buy a car from Carlos at parks city ford in Dallas!
Courtesy - Cliff 75
Everyone that I spoke to in the service Department was very helpful and knowledgable and well trained to do their job ver courtesy I would recommend to any one to visit Randall Reed’s Dealership
Great customer service - BIGPA
Worked with Devin Curtis: Was very respectful, and found him very honest. Worked to correct an issue with the vehicle I bought and delivered the truck to me an hour away. Followed up on the phone several times...very communicative. I would work with Devin again!
How to lose a customer in 10 days - NoFordEver
Absolutley terrible sales experience! I need people to know how the snakes at Autonation work.
I custom ordered a mustang GT back in December 2018. It was optioned out & one of a kind! Well after delays by Ford themselves it finally arrived 4/5/2019. Mind you I didn't receive a call that my vehicle arrived, I had to contact Autonation days later as Ford's tracker sucks!
Well I had plans to pick up the vehicle Friday 4/12/2019 but had an emergency to take care of. Monday 4/15/2019 I get a call from the Sales Manager, Cory Dalgetty, that my custom ordered, deposit-held vehicle has been SOLD! Yep, a car I had to wait 4 months to arrive, was sold from under me in just a few days.
This is my first & last experience with Ford, after all the recalls, delays & poorly trained employees. I'm sure it's a decent place to buy a plain F150 on the lot, plenty of those! Don't let the basic purchase reviews fool you!
So don't waste your time trying to get a custom order, or even anything in general. These idiots don't know how to place a "SOLD" sign on a purchased vehicle. You'll waste time waiting anxiously only to be given a weak apology & the opportunity to relive the experience by ordering again.
Screw Ford, screw Autonation!
Bulls hit artists - Mike pierce
I went to Metro Ford to purchase a 2012 Dodge Durango. I'd informed them prior to me going to the dealership that I will be purchasing the vehicle through my credit union. sales rep name Laverne told me that when I came down it would take no longer than 5 minutes to get me a bill of sale however when I got there they gave me some line about taking the ad for the car to my credit union and that they would fax over the bill of sale to them.I could not understand why they would not provide me with a copy of the bill of sale unless they planned to change some things in the originally negotiated price. If you are in the market to purchase a vehicle do not go there.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
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