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Great Service - Luann
Lance Harris is the best service advisor in Dallas........I wouldn't let anyone else help me with my service needs... Always feel like I am getting treating fairly....
Top Reviewed Specialists At This Dealership
very good service experience - SrLawrence1
Attendant was prompt to get us checked into the service dept. and directed us to the waiting area. Stanley came by the waiting area several time to check on us to see if we needed anything. Services to the vehicle was prompt and the vehicle was washed and vacuumed out on the inside before it was returned to us. very good experience. Larry M of Midlothian, TX
Bait and Switch with Misleading Listing - William
Like some other reviewers, I’m giving just one star because it is not possible to give zero. The degree of professionalism and business practice that my wife and I just experienced borders on unethical and only serves to perpetuate the stereotype of the shady used car dealer who has no interest whatsoever in anything other than swindling you into a used car through a bait and switch. Briefly, my wife and I found a listing for a 2016 Toyota Camry XLE with just over 27,000 on Car Gurus. At the time we expressed interest in the vehicle, it was being sold through the sister location in Athens. We sent an inquiry THROUGH Car Gurus, which listed to the seller the car information as posted on the website, and it was confirmed to us that the car was still in stock on 02/28/19. We checked again on Friday (03/01/19) and saw that the location had changed to Corisicana but was still in stock under the same listing information. We scheduled a test drive for Saturday morning (03/02/19) with all confirmations still indicating the make, model, year, and mileage.
We get there and immediately notice that the vehicle is not an XLE but is instead the base LE. A brief inspection of the car also showed that only the back tires were new while the front ones had less than an eighth of an inch of tread left. There were also some dings and scratches that had been poorly covered. Once we started test driving, we noticed that the mileage was also wrong: it was about 6,000 miles more (over 33,000 miles) on the odometer. We were told that the discrepancy was because “the CFO” had been using it for commutes. Now, the car had been on the market for just over 3 months per Car Gurus, so this suggested to us immediately that a lot of miles had been put on the vehicle in a short period of time, suggesting it needed more maintenance.
We alert our sales person to our concerns and even show him the photos of the listing on Car Gurus as well as the email from the Athens lot that confirmed the vehicle in stock as listed on the website. He returns from talking to management about these concerns by saying, “there’s nothing we can do.” He indicated that management did not care that our interest in the vehicle was under false pretense as the “listing in the website does have it as an LE.” We then noted that we had been told up by the sales person that the listing on their website also listed the vehicle as having over 6,000 fewer miles (note again that this was on THEIR website, and I have screen shots of this as well, if you are interested). His response was, “we don’t compromise on prices for used vehicles.” The listing does indicate that the vehicle price as “no haggle price,” but again for 6,000 fewer miles than are actually on the vehicle.
We summarized our concerns with the business practice that we were being shown after having commuted over an hour to see a vehicle that ended up being a different model (LE vs advertised XLE) and having more miles than it was listed as having. He indicated that management had told him that there wasn’t anything they could do because it wasn’t their fault that Car Gurus was incorrect or that it had been confirmed to us incorrectly (again, and I cannot emphasize this enough, the listing on their website still had the mileage incorrect and it was still confirmed to us to be a different model). So, if you are looking at vehicle listings from third parties (which is of course common for anyone insterested in comparing prices), then I guess you have to double check their own website to make sure that it is correct. Even then, be sure that YOU check the odometer because their mileage listings don’t seem to be accurate, which is inordinately worrying as a business practice. And, if you don’t want to pay sticker price (i.e., if you’re a reasonable person), then Brinson is not the place for you to shop because they “don’t compromise on used vehicles.” Finally, if Eric Harrison or Demonte Young are managers when you go, then they won’t care enough about your experience to even apologize or make eye contact for misleading you
I found the Ford Expedition I had been looking for... - tracygilstrap
I found the Ford Expedition I had been looking for online. It was at the Ennis Ford Dealership in Ennis, TX. Jim Brown is the internet dealer and he was so personable and helpful and answered all my questions quickly and thoroughly. When my husband and I arrived at the dealership everything was ready for us, vehicle was parked out front, clean and ready to test drive. Once we returned from the test drive Ben, the finance manager had paperwork ready and all the numbers were as they promised.
Once paperwork was finalized, Jim took the time to show us all the bells and whistles on the Expedition. He was so nice and down to earth. We would highly recommend Ennis Ford for your next vehicle purchase.
Worst Service Experience - 00000
Went in for an oil change tire rotation and balance after keeping my truck for 3 days overall (several trips back for problems) I now have 4 scuffed rims and 2 with huge gouges in them and my oil light is now back on. The service manager and Johnny Murray will not do anything to resolve my issues. Not to mention I was treated very poorly by the service manager this has been the worst customer service I've ever experienced! Very disappointed in the local ford dealership
Quick Lane Advisor
Mac Haik Ford